Reports & Testimonies
Recommendations Database
GAO’s recommendations database contains report recommendations that still need to be addressed. GAO’s priority recommendations are those that we believe warrant priority attention. We sent letters to the heads of key departments and agencies, urging them to continue focusing on these issues. Below you can search only priority recommendations, or search all recommendations.
Our recommendations help congressional and agency leaders prepare for appropriations and oversight activities, as well as help improve government operations. Moreover, when implemented, some of our priority recommendations can save large amounts of money, help Congress make decisions on major issues, and substantially improve or transform major government programs or agencies, among other benefits.
As of October 25, 2020, there are 4812 open recommendations, of which 473 are priority recommendations. Recommendations remain open until they are designated as Closed-implemented or Closed-not implemented.
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Results:
Subject Term: "Staffing levels"
GAO-20-643, Sep 28, 2020
Phone: (202) 512-7114
Agency: Congress
Status: Open
Comments: When we determine what steps the Congress has taken, we will provide updated information.
Agency: Department of Veterans Affairs
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Veterans Affairs
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Veterans Affairs
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
GAO-20-360, May 4, 2020
Phone: (404) 679-1875
Agency: Department of Homeland Security: Directorate of Emergency Preparedness and Response: Federal Emergency Management Agency
Status: Open
Comments: DHS concurred with our recommendation. In its agency comment letter, the department noted that FEMA plans to engage field leaders on enhancements to its coach-and-evaluator program to develop a plan to address identified challenges. DHS also reported that FEMA plans to increase training offerings and align its curriculum so that FEMA Qualification System status matches workforce capability. DHS anticipates completion by March 31, 2021.
Agency: Department of Homeland Security: Directorate of Emergency Preparedness and Response: Federal Emergency Management Agency
Status: Open
Comments: DHS concurred with our recommendation. In its agency comment letter, the department reported that FEMA plans to convene subject matter experts to develop mechanisms that demonstrate how effectively FEMA's disaster workforce deploys to meet mission needs in the field. Expected completion is March 31, 2021.
Agency: Department of Homeland Security: Directorate of Emergency Preparedness and Response: Federal Emergency Management Agency
Status: Open
Comments: DHS concurred with our recommendation. In its agency comment letter, the department stated that FEMA is working to finalize and implement some staff development initiatives we described in our report, such as the FEMA Deployment Performance Evaluation Directive, which will provide guidance on performance reviews for deployed staff. DHS anticipates that FEMA's efforts to implement will be completed by March 31, 2021.
Phone: (202) 512-7114
Agency: Department of Veterans Affairs
Status: Open
Comments: VA concurred with this recommendation. The Veterans Health Administration (VHA) has reported that the Caregiver Support Program Office had identified a solution for identifying VHA Family Caregiver Program staff in the Human Resource (HR) Smart system. VHA reported that current full- and part-time employees funded by the Caregiver Support Program Office will be identified with a specific specialty code in HR Smart. However, as of April 2020, this capability was not yet available in HR Smart and staffing for the program continued to be manually updated and tracked. Further, the proposed use of HR Smart will still not result in complete information that the Caregiver Support Program Office can use to track all staff who support the program because according to VHA, staff that assist the program as a collateral duty and VAMC-funded staff who support the program will not be tracked through HR Smart. As of July 2020, this recommendation remains open pending further updates from VHA.
Agency: Department of Veterans Affairs
Status: Open
Comments: VHA concurred with this recommendation. In February 2020, the Veterans Health Administration (VHA) reported that the Caregiver Support Program Office had identified a solution for identifying full-time VHA Family Caregiver Program staff in the Human Resource (HR) Smart system through the use of a specific specialty code. VHA reported that once implemented, the use of the HR SMART specialty code would provide more accurate information regarding staffing. In April 2020, VHA stated that were would also be a static field called "position skill type" that would track positions with a skill type category of caregiver and that Veterans Integrated Service Network (VISN) leads for the Family Caregiver Program would use this field to cross check the new specialty code and identify and correct any reporting inconsistencies. As of July 2020, this recommendation remains open pending further updates from VHA.
GAO-19-546, Aug 7, 2019
Phone: (202) 512-7114
Agency: Department of Veterans Affairs: Veterans Health Administration
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
GAO-19-470, Jun 26, 2019
Phone: (202) 512-8777
Agency: Department of Homeland Security: United States Customs and Border Protection: Office of the Commissioner: U.S. Border Patrol
Status: Open
Comments: Border Patrol concurred with this recommendation and in an April 2020 update and stated that it is developing new northern border security metrics. Border Patrol is in the process of evaluating them and coordinating with subject matter experts to ensure they are valid. We will continue to monitor Border Patrol's ongoing efforts.
Agency: Department of Homeland Security: United States Customs and Border Protection: Air and Marine Operations
Status: Open
Comments: AMO concurred with this recommendation and in a July 2020 update, stated that it has developed preliminary performance measures and established a working group to assess their effectiveness. According to AMO, they remain on track to implement the performance measures and report on them beginning in fiscal year 2022. We will continue to monitor AMO's efforts.
GAO-19-462, Jun 19, 2019
Phone: (202) 512-7114
including 1 priority recommendation
Agency: Department of Veterans Affairs: Office of the Under Secretary for Health
Status: Open
Comments: VHA concurred with our recommendation. In December 2019, VHA reported efforts to modernize its governance structure with a newly created VHA Governance Board. In February 2020, VHA reported additional efforts to charter governance councils to support the VHA Governance Board and work continues to develop these councils and responsibilities, with a target completion date of September 2020. For closure, VHA will need to provide documentation that shows the process developed to assess the overall performance of VISNs in managing medical centers. Providing documentation explaining how these governance structures plan to assess overall VISN performance, including any metrics or tools that would be used as a part of this process, would be useful in determining if this recommendation can be considered for closure.
Agency: Department of Veterans Affairs: Office of the Under Secretary for Health
Status: Open
Priority recommendation
Comments: VHA concurred in principle with our recommendation. In December 2019, VHA told us they were working to streamline reporting structures at all levels, focusing on governance and workflow, including defining consistent levels of authority. In February 2020, VHA told us they were realigning Central Office in addition to making changes to the governance structure to support clarity of roles and responsibilities. VHA plans to crosswalk existing policies to the new structure and organizations, with a target completion date of September 2020. Following completion of VHA's efforts to streamline Central Office and ensure reporting structures are in place, VHA will need to provide policy documentation that clearly outlines VISN roles and responsibilities, including how these governance structures plan to define the VISN's roles and responsibilities. While governance and reporting structures are a first step, it is important for roles and responsibilities to be clearly outlined in a policy vehicle, as VHA requires the use of policy to assign responsibilities for executing a course of action to individuals or groups.
Agency: Department of Veterans Affairs: Office of the Under Secretary for Health
Status: Open
Comments: VHA concurred with our recommendation. In December 2019, VHA reported its office for Manpower Management began reviewing changes to VISN organizational structure and positions. In February 2020, VHA provided GAO with the guidance for VISN staffing and a draft Manpower Management directive, with target completion date of May 2020 for approval. For closure, VHA should provide the approved VA Directive 5010 documentation outlining the process developed to routinely oversee VISN staffing, including efforts by the DUSHOM in partnership with Workforce Management and Consulting and Manpower and Management, such as policy directives, organizational charts, amongst others.
GAO-19-433, Jun 13, 2019
Phone: (202) 512-7114
including 2 priority recommendations
Agency: Department of Health and Human Services: Centers for Medicare and Medicaid Services
Status: Open
Priority recommendation
Comments: HHS concurred with this recommendation. In February 2020, HHS said CMS is developing the ability to review survey trends related to alleged perpetrator and alleged abuse types and aims to implement this recommendation by December 2020.
Agency: Department of Health and Human Services: Centers for Medicare and Medicaid Services
Status: Open
Comments: HHS concurred with this recommendation. In February 2020, HHS said CMS will list the elements that all nursing homes should report to state agencies and aims to implement this recommendation by December 2020.
Agency: Department of Health and Human Services: Centers for Medicare and Medicaid Services
Status: Open
Priority recommendation
Comments: HHS concurred with this recommendation. In February 2020, HHS said CMS will require state survey agencies to immediately refer complaints upon receipt and surveys to law enforcement (and, when applicable, to Medicaid Fraud Control Units) if they have a reasonable suspicion that a crime against a resident has occurred and aims to implement this requirement by December 2020.
Agency: Department of Health and Human Services: Centers for Medicare and Medicaid Services
Status: Open
Comments: HHS concurred with this recommendation. In February 2020, HHS said CMS will revise guidance to ensure state survey agencies will investigate and track incidents of abuse and neglect and report substantiated findings to local law enforcement. CMS aims to implement this recommendation by December 2020.
Agency: Department of Health and Human Services: Centers for Medicare and Medicaid Services
Status: Open
Comments: HHS concurred with this recommendation. In February 2020, HHS said CMS will provide clarification to the state survey agencies regarding the definition of substantiated and when cases need to be referred to law enforcement. CMS aims to implement this recommendation by December 2020.
Agency: Department of Health and Human Services: Centers for Medicare and Medicaid Services
Status: Open
Comments: HHS concurred with this recommendation. In February 2020, HHS said it will provide guidance to state agencies and nursing homes on identifying and reporting potential abuse and neglect of residents and will develop a list of standardized elements that should be included when reporting an abuse allegation to law enforcement. HHS aims to implement this recommendation by July 2020.
GAO-19-415, May 22, 2019
Phone: (202) 512-3841
Agency: Department of Homeland Security: United States Secret Service
Status: Open
Comments: In May 2019 we reported that the Secret Service had not met the established training target (25 percent of work time) and lacked a plan for achieving it. We therefore recommended that the Director of the Secret Service develop and implement a plan to ensure that special agents assigned to the Presidential Protective Division and the Vice Presidential Protective Division reach annual training targets given current and planned staffing levels. The agency concurred with our recommendation. Towards addressing this recommendation, in October 2019, the Secret Service reported that the Office of Protective Operations is currently soliciting training requirements from each internal operational division, including the Presidential and Vice Presidential Protective Divisions, to determine the appropriate amount of training and associated training hours for each division. They further reported that once reviewed, the training requirements are to inform the agency's revised Human Capital Strategic Plan. The revised Human Capital Strategic Plan is to include an overview of Office of Protective Operations' training requirements and corresponding staffing needs. The Secret Service anticipates a revised Human Capital Strategic Plan to be available by the end of January 2020. The Secret Service's efforts to reevaluate the training requirements and targets are a positive first step. However, Secret Service's actions are not fully consistent with the recommendation. Specifically, in its updated response, the Secret Service stated that training hours for Presidential Protective Division and Vice Presidential Protective Division special agents training will only increase once the agency nears its ultimate staffing target. This is inconsistent with our recommendation to establish a plan to ensure these special agents reach annual training targets given current staffing levels. In the interim, affected special agents may continue to lack training required to prevent security breaches, such as that of September 19, 2019, when an intruder jumped the north fence and entered the White House. We will continue to monitor the Secret Service's progress in implementing this recommendation.
Agency: Department of Homeland Security: United States Secret Service
Status: Open
Comments: In May 2019 we reported that training data collected on the Secret Service's Uniform Division were incomplete and in certain cases unrelated to protection or lacked descriptions to clearly link the training to required skills. Further, the process used to capture the data was not consistently employed and did not include information on how or whether to capture internal on-the-job training instances, or instruction on the type of training to be captured to demonstrate that the training is protection-related training. We therefore recommended that the Director of the Secret Service develop and implement a policy that documents the process for collecting complete Uniformed Division officer training data and establishes the types of information that should be collected. The Secret Service, through DHS, concurred with our recommendation, stating that it would develop rigorous and uniform standards for collecting and reporting training data related to the Uniformed Division branch, and would work to capture additional training information. In response to our recommendation, in October 2019 the Secret Service reported that the Uniformed Division has worked with the Office of Training and Performance and Learning Management System (PALMS) team to capture Uniformed Division training requirements. The requirements are to include the 20 formalized on-the-job training programs for officers assigned to the Uniformed Division's White House, Foreign Missions, and Naval Observatory Branches, or one of the Special Operations Branch specialized units. In addition, the Secret Service stated that approximately 19 micro-training courses (also known as Roll Call Training) are currently captured within PALMS-the Department of Homeland Security's learning management system -and additional formalized on-the-job training programs are being reviewed for inclusion in PALMS. According to the Secret Service, use of PALMS should help ensure that the process for collecting and recording Uniformed Officer training is standardized and monitored. The Secret Service's efforts to capture additional training information in PALMS is a positive development. However, we have not yet observed progress towards the Secret Service's implementation of a policy that documents the process for collecting complete Uniformed Division officer training data and establishes the types of information that should be collected, as we recommended. We will continue to monitor the Secret Service's progress in implementing this recommendation.
GAO-19-176, Mar 26, 2019
Phone: (202) 512-9110
including 2 priority recommendations
Agency: Department of the Treasury: Internal Revenue Service
Status: Open
Priority recommendation
Comments: IRS agreed with this recommendation. As of February 2020, the Internal Revenue Service (IRS) reported it has hired or made final offers to new members of its Workforce Planning branch that will help implement the Workforce Planning initiative. According to IRS, the agency is updating its workforce planning policy, and will establish a workforce plan including an enterprise strategy and initiate related workforce analysis by December 2020. By December 2021, IRS expects to implement the workforce plan and a process to monitor and evaluate the results of the workforce plan. Full implementation of a workforce plan that provides a comprehensive inventory of its current workforce will allow IRS to develop competency and staffing requirements to conduct agency-wide activities associated with identifying and addressing skills gaps.
Agency: Department of the Treasury
Status: Open
Comments: Treasury agreed with the recommendation. Treasury stated that it has taken actions to ensure that IRS and all Treasury bureaus have a clear understanding of when the ITM workforce planning module will be available and how it will be used. Treasury stated that they conducted a Workforce Planning offsite in May 2019 to (1) ensure a common understanding of the workforce planning process as it relates to ITM; 2) document the process in preparation of utilizing ITM; and 3) agree on how the agency will accomplish workforce planning in ITM. According to Treasury, goals 1 and 2 were achieved during the offsite and the workforce planning community continues to work on the third goal. Treasury expects to complete the discussion on how to accomplish workforce planning in ITM by the end of calendar year 2019. Treasury's Offices of the Chief Human Capital Officer and the Chief Information Officer are responsible for ensuring effective communication and training are completed as each ITM module is implemented. We will continue to monitor Treasury's progress in implementing this recommendation.
Agency: Department of the Treasury: Internal Revenue Service
Status: Open
Comments: IRS agrees with this recommendation. In its recommendation status letter to us, IRS wrote that they will include workforce planning in their bi-monthly HRstat information submissions to Treasury, and will have an approved implementation schedule for the workforce planning initiative by December 2019. IRS identified the Human Capital Officer as the responsible official for addressing this recommendation. We will continue to monitor IRS's progress in implementing this recommendation.
Agency: Department of the Treasury: Internal Revenue Service
Status: Open
Comments: IRS agrees with this recommendation. In its recommendation status letter to us, IRS provided a timetable for implementation. By January 2021, IRS will initiate use of Integrated Talent Management's (ITM) capability to enable workforce planning and analytics. They are still working through requirements and the implementation plan for using this system. By December 2021, IRS will report the results of efforts to close skills gaps among revenue agents, including lessons learned on an annual basis over the next three fiscal years. IRS identified the Human Capital Officer and Deputy Commissioner for Services and Enforcement as the officials responsible for addressing this recommendation. In our 2019 Duplication, Overlap, and Fragmentation report, we determined implementing this recommendation is needed to address IRS's fragmented human capital activities to improve its strategic workforce planning so it can better meet challenges to achieving its mission. We will continue to monitor IRS's progress in implementing this recommendation.
Agency: Department of the Treasury: Internal Revenue Service
Status: Open
Priority recommendation
Comments: IRS agreed with the recommendation. As of February 2020, IRS reported that it expects to fully implement this action by June 15, 2020. IRS reported that full implementation of related actions has been delayed due to limited resources. To date, the IRS Human Capital Officer has (1) identified mission critical occupations (MCOs), (2) collaborated with the Employment, Talent and Security (ETS) Division to develop an implementation schedule for the assessments, (3) obtained the Worklife Benefits and Performance Division and ETS Division Directors' approval of the implementation schedule, and (4) published and distributed the schedule. Going forward, the IRS Human Capital Office will coordinate with the Chief Financial Office and the Deputy Commissioner for Services and Enforcement in developing a work plan or other mechanism that prioritizes and schedules skills assessments for mission critical occupations. IRS will also validate its list of 22 positions established in coordination with Treasury. A work plan for addressing MCOs and skills gaps could help IRS identify and close skills gaps on a timely basis. Without such a plan, IRS risks continuing to scale back on mission-critical activities, adding to the existing fragmentation of its human capital planning efforts.
GAO-19-144, Mar 12, 2019
Phone: (202) 512-6244
including 10 priority recommendations
Agency: Department of Agriculture
Status: Open
Priority recommendation
Comments: The Department of Agriculture concurred with our recommendation and stated that it was identifying an internal team of subject-matter experts to collaborate with organizations across the department to review the assignment of the "000" code to positions and assist in determining the appropriate work role codes. As of April 2020, USDA expected to complete this activity by fall 2020. To fully implement this recommendation, USDA will need to provide evidence that it has assigned appropriate NICE framework work role codes to its positions in the 2210 IT management occupational series.
Agency: Department of Commerce
Status: Open
Priority recommendation
Comments: The Department of Commerce concurred with the recommendation, but as of January 2020, it had not yet provided sufficient evidence that it had implemented the recommendation. We will continue to monitor the situation.
Agency: Department of Defense
Status: Open
Comments: The Department of Defense concurred with the recommendation but as of January 2020, it had not yet provided sufficient evidence that it had implemented the recommendation. We will continue to monitor the situation.
Agency: Department of Defense
Status: Open
Priority recommendation
Comments: The Department of Defense concurred with the recommendation. As of January 2020, it had not yet provided sufficient evidence that it had implemented the recommendation. To fully implement this recommendation, DOD will need to provide evidence that it has assigned appropriate National Initiative for Cybersecurity Education framework work role codes to its positions in the 2210 Information Technology management occupational series and assessed the accuracy of position descriptions.
Agency: Department of Health and Human Services
Status: Open
Priority recommendation
Comments: The Department of Health and Human Services concurred with the recommendation and stated that it would complete a review of the assignment of the "000" code to its positions in the 2210 IT management occupational series and assign the appropriate NICE framework work role codes. As of March 2020, HHS has made significant progress toward reviewing the assignment of work role codes to its positions in the 2210 IT management occupational series and ensuring that such positions are not coded with the "000" code. To fully implement this recommendation, HHS will need to provide evidence that it has assigned the appropriate NICE framework work role codes to all or nearly all of its remaining positions in the 2210 IT management occupational series. We will continue to monitor the situation.
Agency: Department of Homeland Security
Status: Open
Priority recommendation
Comments: The Department of Homeland Security (DHS) concurred with our recommendation. DHS conducted an audit of its components' cybersecurity coding efforts in fiscal year 2018 and identified actions that components needed to take to complete the assignment of appropriate NICE framework work role codes and assess the accuracy of position descriptions; a second audit for fiscal year 2019 is underway, and the department expects to complete its coding efforts by December 2020. As of January 2020, DHS has not yet provided sufficient evidence to demonstrate that it has implemented this recommendation. To fully implement this recommendation, DHS will need to provide evidence that it has assigned appropriate NICE framework work role codes to its positions in the 2210 IT management occupational series and assessed the accuracy of position descriptions.
Agency: Department of Housing and Urban Development
Status: Open
Priority recommendation
Comments: The Department of Housing and Urban Development (HUD) agreed with this recommendation. In January 2020, HUD stated that it was in the process of reviewing its positions in the 2210 IT management occupational series and assigning appropriate work role codes. To fully implement this recommendation, HUD will need to correctly categorize the work roles and functions performed by IT and cyber-related personnel in order to be able to identify critical cybersecurity staffing needs.
Agency: Department of State
Status: Open
Priority recommendation
Comments: The Department of State concurred with the recommendation. In January 2020, we confirmed that State had assigned National Initiative for Cybersecurity Education (NICE) framework work role codes to its positions in the 2210 IT management occupational series. However, the department has not yet provided sufficient evidence to demonstrate that it has completed its efforts to assess the accuracy of position descriptions. To fully implement this recommendation, State will need to provide evidence that it has assessed the accuracy of position descriptions.
Agency: Department of the Treasury
Status: Open
Priority recommendation
Comments: Treasury partially concurred with the recommendation and stated that some positions may not align to work roles in the National Initiative for Cybersecurity Education's (NICE) cybersecurity workforce framework. Treasury stated that it planned to review and validate the work role codes of its IT, cybersecurity, or cyber-related positions by March 2019. However, as of February 2020 Treasury had not provided evidence that it has implemented our recommendation. Until it assigns work role codes that are consistent with the IT, cybersecurity, and cyber-related functions performed by these positions, Treasury will continue to have unreliable information about its cybersecurity workforce that the department will need to identify its workforce roles of critical need.
Agency: Environmental Protection Agency
Status: Open
Comments: The Environmental Protection Agency concurred with the recommendation but as of January 2020, it had not yet provided sufficient evidence that it had implemented the recommendation. We will continue to monitor the situation.
Agency: Environmental Protection Agency
Status: Open
Priority recommendation
Comments: The Environmental Protection Agency concurred with the recommendation and stated that it would complete a review of the assignment of the "000" code to its positions in the 2210 IT management occupational series, assign the appropriate NICE framework work role codes, and assess the accuracy of position descriptions. As of January 2020, EPA has not yet provided sufficient evidence to demonstrate that it has implemented this recommendation. To fully implement this recommendation, EPA will need to provide evidence that it has assigned appropriate NICE framework work role codes to its positions in the 2210 IT management occupational series and assessed the accuracy of position descriptions.
Agency: National Aeronautics and Space Administration
Status: Open
Comments: The National Aeronautics and Space Administration did not concur with the recommendation. As of January 2020, it had not yet provided sufficient evidence that it had implemented the recommendation. We will continue to monitor the situation.
Agency: National Aeronautics and Space Administration
Status: Open
Priority recommendation
Comments: The National Aeronautics and Space Administration (NASA) concurred with our recommendation and stated that it would complete a review of the assignment of the "000" code to its positions in the 2210 IT management occupational series, assign the appropriate NICE framework work role codes, and assess the accuracy of position descriptions. In March 2020, NASA indicated that it expected to implement the recommendation by September 30, 2020. To fully implement this recommendation, NASA will need to provide evidence that it has assigned appropriate NICE framework work role codes to its positions in the 2210 IT management occupational series and assessed the accuracy of position descriptions.
GAO-19-160, Feb 5, 2019
Phone: (202) 512-3604
Agency: Department of Defense
Status: Open
Comments: The Air Force concurred with this recommendation. As of January 2020, the Air Force stated that it was analyzing a more deliberate promotion rate to fill maintainer staffing gaps at the 5- and 7- levels within the next three years while retaining experienced maintainers longer in those skill levels.
Agency: Department of Defense
Status: Open
Comments: The Air Force concurred with this recommendation. As of January 2020, the Air Force stated that it was developing monetary and non-monetary levers that incentivize behaviors to influence retention as well as unit level retention programs and tools, a "Master Technician" Program, and repurposing selective reenlistment bonuses to target mission generation functions versus inventory numbers.
GAO-19-50, Dec 13, 2018
Phone: (202) 512-3604
Agency: Department of Defense: Department of the Army
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Defense: Department of the Navy
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Defense: Department of the Air Force
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Defense: Department of the Army
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Defense: Department of the Navy
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Defense: Department of the Air Force
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
GAO-18-439, Jun 21, 2018
Phone: (202) 512-3604
Agency: Department of Defense
Status: Open
Comments: DOD concurred with this recommendation. As of April 2020, this recommendation remains open.
Agency: Department of Defense
Status: Open
Comments: DOD concurred with this recommendation. As of April 2020, DOD officials stated that the Air Force plans to make changes to its upcoming business case analysis to break out control grade from field grade officers to better delineate the staffing challenges it faces as well as the targeted effect of aviation bonus offerings. Officials stated that this change is part of an ongoing study with RAND that should be completed in early summer 2020.
GAO-18-113, Apr 11, 2018
Phone: (202) 512-3604
Agency: Department of Defense: Department of the Air Force
Status: Open
Comments: DOD concurred with this recommendation. In its initial response, DOD noted that across the Air Force, many organizations and offices, in addition to the Director of Operations and Air Force Manpower Analysis Agency will play integral roles in determining the future size and mix of manpower requirements for fighter pilot squadrons. DOD also noted that the Air Force will review fighter wing manpower determinants to accurately account for fighter pilot workloads and analyze support organization manning to ensure adequate support to operational units. In December 2018, the Air Force provided a report to Congress on the efforts to implement GAO's recommendation, among other things. The report noted that an Air Force reevaluation of pilot staff requirements resulted in a reduction to requirements of 106 positions (4 percent). In addition, the report discussed how fighter pilot workload is impacted by UAS platforms, specifically that the growth of UAS platforms has allowed the Air Force to reduce the need for fighter aircraft operations in uncontested environments, and that the growth of the UAS pilot community has allowed that community to begin filling staff positions that would formerly have been filled by fighter pilots. Further, the report stated that the Air Force Manpower Analysis Agency - in coordination with other Air Force offices - was conducting a study of fighter squadron workloads, anticipated to be completed in mid-2019. We requested a copy of the Air For Manpower Analysis Agency study in March 2020, and again in August 2020 - but as of September 2020 a copy has not been provided. Once we have an opportunity to review the study we will update the status of this recommendation as appropriate.
Agency: Department of Defense: Department of the Navy
Status: Open
Comments: DOD concurred with this recommendation. In its initial response, DOD noted that across the Navy, many organizations and offices including the resource sponsor (Naval Air Forces) will play integral roles in determining the future size and mix of manpower requirements for fighter pilot squadrons. As of August 2020, DOD officials told us that the Navy has updated most of the fighter pilot requirements for most squadrons, is taking action to update requirements for the remaining squadrons, and will provide us with documentation when the process is complete. When we obtain documentation of the updates to fighter pilot squadron requirements we will update the recommendation status as appropriate.
Agency: Department of Defense: Department of the Navy
Status: Open
Comments: DOD concurred with this recommendation. In its initial response, DOD noted that across the Marine Corps, many organizations and offices in addition to the Deputy Commandant for Aviation play integral roles in the continuous evaluation and determination regarding current and future size and mix of manpower requirements for fighter and attack squadrons. As of August 2020 DOD has not taken actions in response to this recommendation.
GAO-18-249, Feb 14, 2018
Phone: (202) 512-8612
including 1 priority recommendation
Agency: Department of the Treasury
Status: Open
Priority recommendation
Comments: In commenting on the report in February 2018, Treasury concurred with the recommendation. In December 2018, Treasury noted that the Foreign Investment Risk Review Modernization Act of 2018 requires each CFIUS member agency to submit detailed spending plans annually for seven years to appropriate congressional committees, including estimated expenditures and staffing levels, and requires annual testimony for seven years from the CFIUS staff chairperson regarding anticipated resource needs. As of November 2019, GAO continues to monitor this recommendation.
GAO-18-124, Oct 19, 2017
Phone: (202) 512-7114
including 1 priority recommendation
Agency: Department of Veterans Affairs: Veterans Health Administration
Status: Open
Priority recommendation
Comments: As of January 2020, VHA continues to disagree with the recommendation and has not taken any action. Although VA responded to our report by stating that the ability to count physicians does not affect its ability to assess workload, we maintain that an accurate count of all physicians providing care at each medical center is necessary for accurate workforce planning. To implement the first recommendation, VHA needs to develop a system-wide process to collect information on all physicians providing care at VAMCs, including physicians that are not employed by VHA. This information should be available at the local level for workforce planning purposes.
Agency: Department of Veterans Affairs: Veterans Health Administration
Status: Open
Comments: VHA concurred with this recommendation. In November 2017, VHA's Executive in Charge chartered the Specialty Care Provider Staffing and Network Model Workgroup to develop a methodology for determining the scope and complexity of specialty care services. The Workgroup also developed an analytical tool to support local decision-making around specialty staffing levels. According to VHA, the Specialty Care Services Staffing model has been validated across some VHA regions. The Workgroup was directed to develop an Executive Decision Memorandum for an official determination as to implementation of the model. As of January 2020, VHA was awaiting the results of the Governing Board's decision on the Executive Decision Memorandum, the guidance documents, and analytical template. VHA reported the target date for completion is March 2020.
Agency: Department of Veterans Affairs: Veterans Health Administration
Status: Open
Comments: VHA concurred with this recommendation. VHA is working to develop the necessary capacity to enable a system-wide method for sharing information about physician trainees to help fill vacancies. In April 2019, VHA anticipated having this system in place by the end of fiscal year 2019. However, VHA has not submitted any additional information since April 2019. VHA has also created a VHA-Trainee Recruitment and Hiring Workgroup (the Workgroup). The Workgroup serves as the advisory group on trainee recruitment and hiring, for the purpose of developing a permanent Trainee Recruitment and Hiring Function. The Workgroup is holding Virtual Trainee Recruitment Events for critical occupations. Until GAO sees evidence of a system-wide method for sharing information about physician trainees, this recommendation will remain open.
GAO-17-364, May 24, 2017
Phone: (202) 512-3841
Agency: Department of Commerce
Status: Open
Comments: The agency agreed with our recommendation. As of June 2020, the agency had taken some action, but had not fully implemented it. We will update this recommendation's status as we receive more information.
GAO-16-700, Sep 7, 2016
Phone: (202) 512-7114
Agency: Department of Health and Human Services: Centers for Medicare and Medicaid Services
Status: Open
Comments: In September 2016, GAO recommended that CMS improve the accessibility and reliability of SNF expenditure data, thereby making it easier for public stakeholders to locate and use the data. The agency concurred with this recommendation in 2016 and stated that it would review the feasibility of increasing the accessibility of this data. However, in August 2017, HHS told GAO that it now believes that the cost of implementing this recommendation would outweigh its benefits. HHS confirmed in July 2019 that its position on this recommendation has not changed. GAO continues to hold that data on SNFs' relative expenditures should be readily accessible to the public to ensure transparency in SNF expenditures.
Agency: Department of Health and Human Services: Centers for Medicare and Medicaid Services
Status: Open
Comments: In September 2016, GAO recommended that CMS take steps to ensure the accuracy and completeness of SNF expenditure data. However, the agency did not concur with this recommendation. HHS reported in 2016 that the amount of time and resources to verify the accuracy and completeness of SNF expenditure data could be substantial, without assurance of benefit to the agency and the public. However, during the course of our work, GAO found that CMS uses this expenditure data to update overall SNF payment rates, in addition to more general purposes. GAO continues to believe that CMS should take steps to ensure reliable expenditure data are accurate and complete. As of July 2019, the agency continues to non-concur with this recommendation.
Phone: (202) 512-3604
Agency: Department of Defense
Status: Open
Comments: DOD concurred with this recommendation. Since May 2016, the Commanding General of Forces Command (FORSCOM) has chaired a Monthly Aviation Readiness Review (MARR) in which review members assess aviation readiness across all aviation organizations including UAS. In August 2018, Army Headquarters officials stated that the Army plans to update Army Regulation 220-1, Army Unit Status Reporting and Force Registration to "bring UAS Operator reporting in line with other Army weapon systems, as UAS readiness was not previously captured." However, as of November 2019, the revision to the Army Regulation had not been published.
Agency: Department of Defense
Status: Open
Comments: DOD concurred with this recommendation. In October 2016, Army Headquarters officials stated that the Army had taken additional steps to mitigate potential risks posed by waiving course prerequisites for less experienced UAS pilots attending the course to become instructors. Specifically, by the end of fiscal year 2016, the Army had put 50 of 106 planned Universal Mission Simulators in place for active duty units and reduced the number of waivers granted for three of four course prerequisites. Army officials also provided documentation to show that the number of waivers granted had decreased in fiscal year 2016. However, an Army official from the Training and Doctrine Command stated that the Army had not provided additional training or preparation for instructors who had previously received a waiver of one of the course prerequisites to attend the instructor course as we had recommended. In July 2018, Army Headquarters officials indicated that the Army continued to use simulators to reduce the need for waivers but they also indicated that they continue to grant waivers to less experienced less experienced UAS pilots to enable them to enter the instructor operator course. In September 2019, the Army headquarters reported that the Army continues to use simulates to reduce the need for waivers to three of the four Army Instructor Operator (IO) course prerequisites (total hours, readiness level and aircraft currency). However as of November 2019 the Army had not provided additional training or preparation for instructors who had previously received a waiver of one of the course prerequisites to attend the instructor course as we had recommended.
Agency: Department of Defense
Status: Open
Comments: DOD concurred with this recommendation and stated the Office of the Under Secretary of Defense for Personnel and Readiness was in the process of revising its draft "Department of Defense Training Strategy for Unmanned Aircraft Systems(UAS)" to address inter-service coordination to enable the department to train more efficiently and effectively as a whole. In October 2016, the Director stated that RAND had completed the draft strategy and that the Office of the Assistant Secretary of Defense (Readiness) had begun revising the strategy. An Office of the Assistant Secretary of Defense (Readiness) official working on the revisions stated that the strategy would address our recommendation and coordination among the services. However, as of October 2016, the Office of the Assistant Secretary of Defense (Readiness) had not yet issued the department-wide UAS training strategy. In May 2018, the Director Military Training and Ranges in the Office of the Assistant Secretary of Defense (Readiness)/Force Training engaged a team to review the 2016 draft strategy to recommend a way forward. According to that official, the review was nearing completion and he anticipated presenting their recommendation to the current Deputy Assistant Secretary of Defense for Force Education & Training in late July 2018. In September 2018 this official said that developing a new UAS strategy is not planned and he reiterated again in August 2019 that a UAS training strategy has not been issued. We continue to believe this is a valid recommendation and will keep it open in case the department eventually takes any relevant actions.