Recommendation: The Director of ONDCP should develop and document key planning elements to help the agency meet the SUPPORT Act requirements for the 2020 National Drug Control Strategy and future Strategy iterations. These planning elements should include descriptions of resource investments, time frames, and any processes, policies, roles, and responsibilities needed to address each requirement. (Recommendation 1)

Agency: Executive Office of the President: Office of National Drug Control Policy
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: The Director of ONDCP should—after developing and documenting key planning elements to meet the SUPPORT Act requirements—routinely implement an approach, based on these planning elements, to meet the requirements for the 2020 National Drug Control Strategy and future Strategy iterations. (Recommendation 2)

Agency: Executive Office of the President: Office of National Drug Control Policy
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: The Director of ONDCP should develop and document key planning elements to help the agency meet the SUPPORT Act requirements to establish a Drug Control Data Dashboard that would include descriptions of resource investments, time frames, and any processes, policies, or roles, and responsibilities needed to address this requirement. (Recommendation 3)

Agency: Executive Office of the President: Office of National Drug Control Policy
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: The Director of ONDCP should—after developing and documenting key planning elements—implement an approach, based on these planning elements, to meet the SUPPORT Act requirements to establish a Drug Control Data Dashboard. (Recommendation 4)

Agency: Executive Office of the President: Office of National Drug Control Policy
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: The Secretary of State should continue to work with the Permanent Representative to the United Nations to ensure that UN peacekeeping operations fully meet principles of effective peacekeeping. (Recommendation 1)

Agency: Department of State
Status: Open

Comments: The Department of State (State) agreed with this recommendation and stated that, as the report details, the United States has achieved significant successes increasing the effectiveness and efficiency of UN peacekeeping operations. According to State officials, the five peacekeeping principles provide a framework for honest, strategic reviews of peacekeeping operations in order to continue working to ensure that the UN is performing at its highest level in-country, and that the United States and United States taxpayers are receiving the best value for our financial contributions. U.S. leadership and effective collaboration within the UN Security Council has led to smart reductions of over $800 million in the UN peacekeeping budget since July 2016. In response to analysis of conditions on the ground, State has worked with the UN to reconfigure missions in Haiti and Darfur, bolstered the mission in the Central African Republic, made the mission in Lebanon more relevant to the challenges to peace presented by Hizballah, closed the mission in Cote d'Ivoire, and more. The United States will continue to engage in close interagency cooperation, as well as strong advocacy within the UN Security Council to continue improving UN peacekeeping. GAO will continue to monitor State's actions related to this recommendation and update information accordingly.

Recommendation: The Secretary of State should work with the Permanent Representative to the United Nations to ensure that the United Nations provides information to member states on the estimated costs of mandated peacekeeping tasks to provide better cost information when the Security Council adjusts peacekeeping mandates. (Recommendation 2)

Agency: Department of State
Status: Open

Comments: The Department of State (State) agreed with this recommendation, noting that the report correctly states that there is a need for better financial information related to UN peacekeeping operations. While the UN Secretariat provides a large volume of financial information to the Fifth Committee of the General Assembly, that information does not correlate well with changes that the Security Council makes to specific peacekeeping mandates. Instead, the financial information represents the totality of resources that the UN Secretariat estimates needing to accomplish a given peacekeeping mission's overall mandate. Achieving the desired level of detail will require changes to UN financial management practices and reporting to the Fifth Committee. The United States will work to advance these changes, which may require adoption through a resolution by the UN General Assembly. In the meantime and in the absence of that structural change, the United States will continue to closely scrutinize all proposed UN peacekeeping budgets to ensure to the extent possible that approved resource levels are realistic and afford missions the ability to implement their mandates, based in part on historical forecasting and expenditure patterns. With the implementation of the UN reform agenda and the expected and related UN cultural shift to one that is results based in 2019 and beyond, the United States will continue to advocate for greater transparency and accountability in the use of peacekeeping resources. GAO will continue to monitor State's actions related to this recommendation and update information accordingly.

Recommendation: The Secretary of State should continue to work with the Permanent Representative to the United Nations to ensure that the United Nations takes additional steps to address member states' concerns about complete and timely information on the performance of United Nations peacekeeping operations. (Recommendation 3)

Agency: Department of State
Status: Open

Comments: The Department of State (State) agreed with this recommendation, noting that the United States has been a leader on the UN Security Council in order to create a "culture of performance" in UN peacekeeping. The United States drafted and achieved Security Council approval of resolution 2436 in September 2018, the first-ever resolution focused on improving the performance of UN peacekeeping, and implementing a system of accountability. This resolution calls for a timely and transparent reporting process for performance failures, real accountability measures for when these failures occur, and the application of objective criteria - data, not politics - to match the right police and troops with the right peacekeeping roles. The United States will continue to work with the UN Secretary-General, the Security Council, General Assembly, UN Secretariat, as well as troop- and police-contributing countries in order to ensure effective implementation of resolution 2436 going forward. GAO will continue to monitor State's actions related to this recommendation and update information accordingly.

Recommendation: The Administrator for the National Nuclear Security Administration should develop and document clear procedures for implementing NAP-4C, specifying the process for collecting contractor performance information and describing how officials are to ensure this information can be traced to rating determinations. (Recommendation 1)

Agency: Department of Energy: National Nuclear Security Administration
Status: Open

Comments: The National Nuclear Security Administration (NNSA) concurred with the recommendation. In February 2020, NNSA issued its fiscal year 2020 Corporate Performance Evaluation Process Annual Implementation Guidance. This guidance included a new section specifying the process for collecting contractor performance information and further details regarding the preparation of interim feedback reports and final performance evaluation reports. However, the guidance is unclear regarding how this information can be traced to rating determinations. In order to provide more transparency and ensure this traceability, NNSA guidance and the Performance Evaluation Reports themselves should more clearly link how collected performance information tracks to rating determinations.

Recommendation: The Assistant Secretary for the Office of Energy Efficiency and Renewable Energy should update its policy to require that Performance Evaluation Reports include quality information on cost performance to enable an overall assessment of Management and Operating contractor cost performance. (Recommendation 2)

Agency: Department of Energy: Office of Energy Efficiency and Renewable Energy
Status: Open

Comments: The Office of Energy Efficiency and Renewable Energy (EERE) partially concurred with the recommendation. As of April 2020, EERE officials stated that cost performance feedback was included in the 2019 final performance evaluation for the EERE Management and Operating contractor. EERE officials also stated that they had incorporated cost performance evaluation criteria into the fiscal year 2020 Performance Evaluation Measurement Plan (PEMP) for NREL. EERE officials noted that these actions ensure cost performance will be included as part of the ongoing contractor evaluation process. We have requested documentation of the new PEMP and performance evaluation report and, in order to ensure cost performance evaluation criteria are included in the future, EERE should update its policy to require quality information on cost performance going forward.

Recommendation: The Assistant Secretary for the Office of Environmental Management should update its policy to require that Performance Evaluation Reports include quality information on cost performance to enable an overall assessment of Management and Operating contractor cost performance. (Recommendation 3)

Agency: Department of Energy: Office of Environmental Management
Status: Open

Comments: The Office of Environmental Management (EM) concurred with the recommendation. As of April 2020, EM officials stated that they will include the requirement for quality information on cost performance in EM's Cleanup Project Management Policy. According to officials, EM is working on this policy, along with an additional Cleanup Program Management Policy that they expect to complete by the end of fiscal year 2020.

Recommendation: The Assistant Secretary for the Office of Fossil Energy should update its policy to require that Performance Evaluation Reports include quality information on cost performance to enable an overall assessment of Management and Operating contractor cost performance. (Recommendation 4)

Agency: Department of Energy: Office of Fossil Energy
Status: Open

Comments: The Office of Fossil Energy (FE) concurred with the recommendation. As of April 2020, FE officials stated that they had revised and executed the Performance Evaluation and Measurements Plan (PEMP), for the current Management and Operating contract to add a new PEMP measure that addresses monitoring cost growth, additional activities in internal audit, and data quality that addresses our recommendation. We have requested documentation of the PEMP showing the new measures and an updated policy requiring inclusion of quality information on cost performance in Performance Evaulation Reports. Upon receiving those, we will review to determine if it addresses our recommendation.

Recommendation: The Administrator for the National Nuclear Security Administration should update its policy to require that Performance Evaluation Reports include quality information on cost performance to enable an overall assessment of Management and Operating contractor cost performance. (Recommendation 5)

Agency: Department of Energy: National Nuclear Security Administration
Status: Open

Comments: The National Nuclear Security Administration (NNSA) concurred with the recommendation. In February 2020, NNSA issued its fiscal year 2020 Corporate Performance Evaluation Process Annual Implementation Guidance. This guidance provides instructions regarding the evaluation of cost performance, including examples of the types of cost information that should be collected and how cost data should be analyzed and described. However, the guidance's template for Performance Evaluation and Measurement Plans does not include any explicit cost performance Objectives or Key Outcomes and it is unclear how the cost performance information discussed in the guidance would enable an overall assessment of Management and Operating contractor cost performance. In order to provide quality cost information that does enable such an overall assessment, NNSA should clarify its guidance regarding cost performance information and how this information links to overall Management and Operating contractor performance.

Recommendation: The Assistant Secretary for the Office of Nuclear Energy should update its policy to require that Performance Evaluation Reports include quality information on cost performance to enable an overall assessment of Management and Operating contractor cost performance. (Recommendation 6)

Agency: Department of Energy: Office of Nuclear Energy
Status: Open

Comments: The Office of Nuclear Energy (NE) partially concurred with the recommendation. As of May 2020, NE officials stated that they will include criteria for "day-to-day" cost performance in the annual Performance Evaluation Measurement Plan (PEMP) for fiscal year 2020. NE's evaluation of the contractor's performance against those criteria will be included in the year-end performance reports of its Management and Operating contractor beginning in fiscal year 2020. NE officials stated that modifying the fiscal year 2020 PEMP with added cost criteria, usually done in April, has been delayed due to COVID-19 and that they expect to complete the modification by the end of May 2020. Once the cost criteria are included and evaluated in the Performance Evaluation Report, we will review to determine if it addresses our recommendation. In addition to changes to the fiscal year 2020 report, NE should update its policy to require such criteria for evaluating contractor cost performance going forward.

Recommendation: The Director of the Office of Science should update its policy to require that Performance Evaluation Reports include quality information on cost performance to enable an overall assessment of Management and Operating contractor cost performance. (Recommendation 7)

Agency: Department of Energy: Office of Science
Status: Open

Comments: The Office of Science (SC) partially concurred with the recommendation. In commenting on our report in August 2019, DOE stated that by focusing on the annual Performance Evaluation Reports (PER), our report does not capture the cost performance reviews conducted in day-to-day contract oversight, the annual laboratory planning process, and contract extend/compete decisions. In its comments, DOE stated that since SC conducts cost performance reviews in normal operations and at the year-end annual evaluation process, adequate information is available to assess whether the contractor cost performance is acceptable to the department. As of April 2020, SC had not updated these comments. In the report, we note that SC conducts some cost performance evaluation activities outside of the annual performance evaluation process, although we did not assess these efforts. While there may be adequate information available, SC does not commonly document this information or assessments from such activities in the PERs. We continue to believe that the PERs are important sources of information for contract management--particularly for acquisition decisions and oversight of spending on cost-reimbursement contracts--and that action is needed to improve these formal records of contractor performance. By not including quality information on overall cost performance and assessments in PERs, SC is missing a valuable opportunity to better document contractors' cost performance, improve acquisition decision-making, and strengthen oversight of billions of dollars in contracting. We continue to believe that it is important for SC to implement the recommendation and that by doing so, the office would have better assurance that Management and Operating contractor performance evaluations fully address required elements.

Recommendation: The Director of OMB should direct the leaders of the Leveraging Data as a Strategic Asset CAP Goal to ensure future updates to the action plan, and the resulting federal data strategy, provide additional details on improving the use of data, including performance information, more extensively within federal agencies. The action plan should identify performance goals; contributing agencies, organizations, programs, and other activities; those responsible for leading implementation within these contributors; planned actions; time frames; and means to assess progress. (Recommendation 1)

Agency: Executive Office of the President: Office of Management and Budget
Status: Open

Comments: As of October 2020, the Office of Management and Budget (OMB), and contributors to the Leveraging Data as a Strategic Asset cross-agency priority (CAP) goal, have taken some actions to address this recommendation. For example, in May 2019 they released a set of recommended practices designed to support agency implementation of the federal data strategy. In particular, several of these practices relate to data-driven decision making, encouraging agencies to "champion data use," "use data to guide decision making," and "use data to increase accountability." However, as of September 2020, the action plans for the implementation of the federal data strategy, and the overall CAP goal, did not include all of the required information. For example, they did not include a means to assess progress related to efforts to improve data-driven decision making in the federal government. We will continue to monitor OMB's actions related to implementing this recommendation.

Recommendation: The Director of OMB, in coordination with the PIC, should prioritize efforts to identify and share among agencies proven practices for increasing, and challenges that hamper, the use of performance information in decision making more extensively within agencies. At a minimum, this effort should involve the agencies that our survey suggests may offer such insights. (Recommendation 2)

Agency: Executive Office of the President: Office of Management and Budget
Status: Open

Comments: As of October 2020, the Office of Management and Budget (OMB) and the Performance Improvement Council (PIC) have taken some actions towards addressing this recommendation. For example, in 2018 and 2019, the PIC hosted a series of workshops focused on relevant topics, such as how agency staff can develop performance measures and analyze data, and how data-driven reviews are used across the federal government. However, as of October 2020, they had not yet undertaken efforts to directly address the recommendation. They have not engaged the agencies highlighted by our survey results to identify proven practices that would increase, or challenges that are hampering, data-driven decision making within agencies. We will continue to monitor actions related to implementing this recommendation.

Recommendation: The Director, working with the Study, should ensure that as the Study finalizes its reporting format, it fully incorporates leading practices of performance reporting. (Recommendation 1)

Agency: Environmental Protection Agency
Status: Open

Comments: In June 2020, the Long Island Sound Study (Study) stated that it has incorporated two leading practices into the reporting format for its progress reports. In addition, the Study website shows the progress toward ecosystem targets compared to the recovery plan, and for a preceding period of time when data are available. According to the Study, EPA hired a contractor to develop a report addressing our recommendations. The Study is using the contractor report to finalize its reporting format and plans to develop an online reporting and tracking system that fully incorporates leading practices of performance reporting. We will review the format of the online tracking system when it becomes available and provide updated information as appropriate.

Recommendation: The Director, working with the Study, should develop cost estimates that include analyses of uncertainties for each of the targets in the 2015 plan. (Recommendation 2)

Agency: Environmental Protection Agency
Status: Open

Comments: In June 2020, the Study reported that it had hired a contractor to develop a report including the range of costs, including uncertainty bounds, needed to attain each of the targets in the 2015 plan. The contractor has completed its study. Cost estimates for each ecosystem target were developed by adding up the existing cost ranges for each of the implementation actions in the 2015 plan. The report is posted and accessible to the public on the Long Island Sound Study website (https://longislandsoundstudy.net/2019/11/addressing-gaos-recommendations-liss-performance-reporting-and-cost-estimating/). The report contains recommendations for the Study to continue estimating costs in future reports. We are following up with EPA to determine whether the Study will do this.

Recommendation: The Director, working with the Study, should estimate the range of potential costs for all implementation actions and include the estimates in future supplements to the 2015 plan. (Recommendation 3)

Agency: Environmental Protection Agency
Status: Open

Comments: In June 2020, the Study said that as part of the Plan 2020-2024 implementation action update, it will include a range of costs for implementation actions. We will review the supplemental documents when they are available and provide updated information as appropriate.

Recommendation: To ensure that all eligible Coast Guard servicemembers are provided the opportunity to complete the Transition Assistance Program (TAP), the Commandant of the Coast Guard should issue an updated Commandant Instruction that establishes policies and procedures to improve the reliability and completeness of TAP data by including when and by whom data should be recorded and updated. (Recommendation 1)

Agency: Department of Homeland Security: United States Coast Guard
Status: Open

Comments: The Department of Homeland Security agreed with our recommendation and reported that a Commandant Instruction had been drafted, which will include a policy on the duties and requirements for recording TAP data. The Commandant Instruction is anticipated to be issued by October 31, 2018. We will consider this recommendation closed when the Commandant Instruction is officially issued.

Recommendation: To ensure that all eligible Coast Guard servicemembers are provided the opportunity to complete the Transition Assistance Program (TAP), the Commandant of the Coast Guard should establish a formal performance goal with a measurable target for participation rates in VOW Act-mandated portions of TAP. (Recommendation 2)

Agency: Department of Homeland Security: United States Coast Guard
Status: Open

Comments: The Department of Homeland Security (DHS) agreed with our recommendation and reported that the Coast Guard, Department of Defense (DOD), and other partners collaborated to identify measurable and specific performance goals that are compliant with VOW requirements. In addition, the these goals will be measured using the DOD's TAP-IT Enterprise tracking system once it becomes fully functional to the Coast Guard by October 31, 2018. We will close this recommendation when DHS provides documentation of its measures and goals.

Recommendation: To ensure that all eligible Coast Guard servicemembers are provided the opportunity to complete the Transition Assistance Program (TAP), the Commandant of the Coast Guard should issue an updated Commandant Instruction that defines the roles and responsibilities of the personnel who administer the program and ensure servicemembers' participation. (Recommendation 5)

Agency: Department of Homeland Security: United States Coast Guard
Status: Open

Comments: The Department of Homeland Security agreed with our recommendation and reported that a Commandant Instruction has been drafted, which will identify the duties of personnel who administer TAP. The Commandant Instruction is anticipated to be issued by October 31, 2018. We will consider this recommendation closed when the Commandant Instruction is officially issued.

Recommendation: To ensure that all eligible Coast Guard servicemembers are provided the opportunity to complete the Transition Assistance Program (TAP), the Commandant of the Coast Guard should, once reliable data are available by installation or unit, enable unit commanders and the higher-level commanders to whom they report to access TAP performance information specifically for the units they oversee so that they can monitor compliance with all TAP requirements. (Recommendation 6)

Agency: Department of Homeland Security: United States Coast Guard
Status: Open

Comments: The Department of Homeland Security agreed with our recommendation and reported the Coast Guard expects to fully transition to DOD's TAP-IT Enterprise System by October 31, 2018, which is expected to facilitate tracking of servicemember attendance within all TAP components. The agency also stated that following the transition and release of the new Commandant Instruction, Commanding Officers will be able to monitor their compliance with TAP performance and requirements. Both these efforts are expected to be completed by October 31, 2018. We will consider this recommendation closed when the Commandant Instruction has been issued and documentation is provided of the ability to track performance information by unit.

Recommendation: To help ensure that the pilot programs for disconnected youth can be effectively implemented over the lifetime of the initiative, the Director of OMB should coordinate with relevant federal agencies to identify and estimate expected annual financial and staff resource contributions from each agency, including during the implementation and evaluation phases of the pilots.

Agency: Executive Office of the President: Office of Management and Budget
Status: Open

Comments: As of May 2020, the Office of Management and Budget (OMB) and relevant federal agencies described steps they have taken that could address the intent of this recommendation. However, they have not yet shared documentation so that we can independently verify those actions. Since we issued our report in April 2017, federal agencies discontinued contributing financial resources to support joint pilot program activities, such as start-up grants, general technical assistance, or evaluations. According to OMB staff and officials at several agencies in August 2018, that change in contributions began with the fiscal year 2018 pilots. At that time, they all told us that relevant agencies would continue to provide staff support to the pilots, as needed. In April 2020, officials from the Department of Education (Education)-the lead agency for overall performance partnership efforts-informed us that six pilots remain active, through September 2020, and were able to provide information about staff resource contributions. For example, Education officials told us that two of the department's employees devote less than 10 percent of their time to support those six pilots. We have requested additional information from Education to better understand staff resource commitments and contributions from other agencies involved in those six pilots.

Recommendation: To ensure that federal agencies involved in the disconnected youth pilots are able to evaluate pilot outcomes and ultimately communicate to Congress whether and to what extent the flexibilities tested by the pilots should be integrated into broader efforts, the Director of OMB should coordinate with relevant federal agencies to identify criteria or standards for assessing scalability, and collect data needed to address those criteria or standards.

Agency: Executive Office of the President: Office of Management and Budget
Status: Open

Comments: As of May 2020, the Office of Management and Budget (OMB) and relevant federal agencies described steps they have taken that could address this recommendation. However, they have not yet shared documentation so that we can independently verify those actions. In August 2018, OMB staff told us that they were coordinating relevant work with the Department of Health and Human Services (HHS) and the Department of Labor (DOL), which is leading the national evaluation for the disconnected youth pilot programs. OMB staff told us this group was studying specific criteria or standards that could be used for assessing the scalability of the disconnected youth pilot programs. In April 2020, DOL officials told us that the department was examining issues related to scalability in products it is developing as part of the national evaluation. For example, the officials informed us that DOL plans to publish a report in summer 2020 that examines the effects of flexibilities tested by individual pilot programs, and their potential to be scaled. Furthermore, DOL officials told us that the department, in coordination with OMB, HHS, and other relevant agencies, had drafted, but not yet finalized, a memorandum that identifies criteria for assessing scalability. We have requested copies of relevant DOL evaluation products and the memorandum. When provided, we will assess the extent to which they address our recommendation.

Recommendation: To enhance the value of Performance.gov for intended audiences and improve the ability to identify and prioritize potential improvements, the Director of the Office of Management and Budget--working with the Performance Improvement Council and the General Services Administration--should seek to ensure that all performance, search, and customer satisfaction metrics, consistent with leading practices outlined in HowTo.gov, are tracked for the website, and, where appropriate, create goals for those metrics to help identify and prioritize potential improvements to Performance.gov.

Agency: Executive Office of the President: Office of Management and Budget
Status: Open

Comments: As of October 2020, the Office of Management and Budget (OMB) and General Services Administration (GSA) had taken some actions toward addressing this recommendation. According to information that OMB staff provided in March 2019, OMB and GSA tracked 12 metrics for Performance.gov that are recommended for federal websites. However, as of October 2020, OMB and GSA had not created goals for any of those metrics, nor did they track 12 additional recommended metrics. In March 2019, GSA staff told us that, in lieu of goals, OMB and GSA staff held regular meetings to discuss the data collected for the metrics they tracked. However, without the additional metrics or any goals, OMB and GSA lack a full understanding of how well the website is performing, and what actions are needed to improve its performance and usability to achieve desired results. We will continue to monitor the status of actions taken to address this recommendation.