Recommendation: The Director of the Office of Allowances (ALS) should clearly document how the conditions at relevant posts meet the criteria for Director Points to ensure that hardship pay rates for overseas posts are consistently determined across posts and tenures of ALS Directors. (Recommendation 1)
Agency: Department of State
Status: Open
Comments: In commenting on our report, State concurred with our recommendation. As of January 2020, the Director of ALS has not granted any Director Points since the subject GAO review was completed. According to State officials, should points be necessary in the future, ALS will document why the conditions at relevant posts require the use of Director Points connected with hardship pay rates. We will continue to follow-up on this.
Recommendation: The Undersecretary of Management should assess the cost-effectiveness of State's policies and procedures for stopping and starting hardship pay for employees who temporarily leave their assigned overseas posts. (Recommendation 2)
Agency: Department of State
Status: Open
Priority recommendation
Comments: State concurred with this recommendation, and reported that the department is taking a two-pronged approach to reviewing the issue. First, the Department is conducting a comprehensive review of all costs associated with the processing of hardship and other associated allowance and differential cables through reviews of post-level and central expenditures. This review is expected to be complete by October 2020. Second, the Department is costing out alternative methods of addressing allowance and differential costs that reduce the manual effort on the Department but address the need to support costs incurred by Foreign Service Officers overseas. Meetings with Foreign Service Officer staff to understand variances in the current model were held in the summer of 2019. Highlights from those sessions are being incorporated into a proposal to coincide with the review of costs from the first phase. The final proposal is expected to be complete by the end of 2020.
Recommendation: The Department's Comptroller should analyze available diplomatic cable data from overseas posts to identify posts at risk of improper payments for hardship pay, identify any improper payments, and take steps to recover and prevent them. (Recommendation 3)
Agency: Department of State
Status: Open
Priority recommendation
Comments: State concurred with this recommendation. According to State, it continues to identify and seek repayment of improper payments and communicate the importance of timely actions to the regional bureaus and posts to ensure improper payments do not occur. In addition, the Bureau of the Comptroller and Global Financial Services (CGFS) supports the roll out of the Overseas Personnel System, which will centralize the collection of arrival and departure data for the calculation of improper payment notification and risk analysis. To fully implement the recommendation, the Bureau of Human Resources (HR) must complete worldwide deployment of the Overseas Personnel System, and both HR and CGFS would need to complete integration work to enable arrival and departure data to flow in an automated fashion between the two systems. CGFS would then need to provide documentation that the system allows it to more easily identify and prevent improper payments. Preliminary development of the integration will begin in the summer of 2020 while the OPS roll-out continues.
