Recommendation: The Director of USCIS should ensure that, in addition to USCIS's basic asylum officer training, all asylum offices provide pre-departure training on the credible and reasonable fear processes before their officers begin screening cases at the family residential centers. (Recommendation 1)

Agency: Department of Homeland Security: United States Citizenship and Immigration Services
Status: Open

Comments: In commenting on a draft of our report, DHS reported that USCIS plans to develop a standardized pre-departure training and provide this training to all detailees prior to deployment to the family residential centers. DHS estimated that these actions would be completed by September 2020. As of August 2020, USCIS told GAO that the number of noncitizens processed under expedited removal has decreased dramatically as a result of Coronavirus Disease 2019. Therefore, details to the Family Residential Centers have largely been paused. USCIS noted that the Asylum Division is reviewing the credible fear and reasonable fear training requirements; working on an enhanced training module; and, developing a standardized pre-departure training by December 31, 2020. USCIS plans to provide the training to all detailees prior to deployment to the Family Residential Centers during calendar year 2021, should the details resume. Providing pre-departure training, in addition to USCIS's basic training for new asylum officers, would help USCIS ensure that officers from all asylum offices are conducting efficient and effective fear screenings of families.

Recommendation: The Director of USCIS should ensure asylum officers systematically record in USCIS's automated case management system if individuals receive credible fear determinations as principal applicants, dependents, or in the interest of family unity, pursuant to regulation or USCIS policy. (Recommendation 3)

Agency: Department of Homeland Security: United States Citizenship and Immigration Services
Status: Open

Comments: In commenting on a draft of our report, DHS reported that USCIS planned to explore ways to modify its case management system so that asylum officers can record whether an individual received a positive credible fear determination as a principal applicant, dependent, or in the interest of family unity. USCIS plans to make any appropriate changes to its case management system and train asylum officers on these changes by December 2020. As of August 2020, USCIS reported that the agency remains on track to complete this work as planned, provided staffing is not affected by USCIS budget issues. Having complete data in its case management system on all outcomes of credible fear screenings at family residential centers would better position USCIS to report on the scope of either the agency's policy for family members who are treated as dependents, pursuant to regulation, or USCIS's use of discretion in the interest of family unity.

Recommendation: The Director of USCIS should collect and analyze additional information on case delays, including specific reasons for delays and how long they last, that asylum officers may face when screening credible and reasonable fear cases. (Recommendation 4)

Agency: Department of Homeland Security: United States Citizenship and Immigration Services
Status: Open

Comments: In commenting on a draft of our report, DHS reported that USCIS will explore ways to collect additional information on credible and reasonable fear case delays in its case management system. USCIS plans to modify the system, as appropriate, to instruct users on the changes, and begin collecting and analyzing the information by December 31, 2020. As of August 2020, USCIS reported that the agency remains on track to accomplish this work by the end of calendar year 2020, provided staffing is not adversely affected by the on-going COVID-19 pandemic and USCIS budget issues. Collecting additional information in its automated case management system on case delays would provide USCIS with more readily available information and analyzing such data could help USCIS identify case delay reasons relevant in the current environment for officers conducting fear screenings and better position USCIS to mitigate the reasons for the delays and improve efficiency in case processing.

Recommendation: We recommend that the Secretary of the Navy ensure that the Commander, Naval Surface Forces, in coordination with Surface Warfare Officers School Command, develop a method to regularly collect feedback from SWOs across the fleet, such as in a survey, regarding the quality of their classroom, simulator, and at-sea training on Division Officer performance; and evaluates trends in the feedback received for the purpose of improving SWO training. (Recommendation 1)

Agency: Department of Defense: Department of the Navy
Status: Open

Comments: The Navy concurred with our recommendation. In March 2020, the Navy provided an estimated implementation date of March 2023, noting that it was considering a fleet-wide survey, timed for a later date when more Surface Warfare Officers have completed new training courses and implemented their training. In addition, the Navy listed other means it employs to collect feedback, such as student surveys at the end of training courses, leadership visits and conferences, and Commanding Officer updates. Our emphasis on collection of fleet-wide feedback from all Surface Warfare Officers and trend analysis remains critical to help the Navy understand the value of its training programs at various career stages and in the diverse operating environments across the fleet.

Recommendation: We recommend that the Secretary of the Navy ensure that the Commander, Naval Surface Forces, routinely conduct regular Officer of the Deck competency assessments using samples of sufficient size and using selection methods to gauge the level of fleet-wide ship-driving proficiency trends following the implementation of the planned ship-driving training programs. (Recommendation 2)

Agency: Department of Defense: Department of the Navy
Status: Open

Comments: The Navy concurred with our recommendation. In March 2020, the Navy provided an estimated implementation date of March 2023, noting that it was conducting the planned fleet-wide Officer of the Deck competency checks in 2020, and that it intends to use a system of ten career milestone assessments for future performance measurement. The Navy stated that it may or may not hold subsequent rounds of the Officer of the Deck competency assessments depending on performance indicated in other career milestone assessments. In our report we identified the importance of continuing the current Officer of the Deck competency assessments through at least 2024 because that is when new officers that complete the full set of new initial ship-driving training courses will be eligible for assessment. The Navy used the Officer of the Deck competency assessments in 2018 to establish a performance baseline, and we believe that the Navy should apply the same standard to measure performance changes for Surface Warfare Officers that complete new training courses moving forward.

Recommendation: We recommend that the Secretary of the Navy ensure that the Commander, Naval Surface Forces, in coordination with Surface Warfare Officers School Command, provide Commanding Officers with standard criteria to inform their evaluation of candidates for their Officer of the Deck qualification and incorporates these criteria into surface fleet guidance. (Recommendation 3)

Agency: Department of Defense: Department of the Navy
Status: Open

Comments: The Navy concurred with our recommendation. In March 2020, the Navy provided an estimated implementation date of March 2023. However, in its official comments on the report and in subsequent correspondence, the Navy indicated that its existing policies already meet the intent of the recommendation. Specifically, the Navy stated that its Officer of the Deck Underway Personnel Qualification Standards provide standard evaluation criteria for Officer of the Deck qualification. In our report, we noted that while the Personnel Qualification Standards provide a common list of required experiences, they do not provide a common understanding of proficiency in completing these experiences. Instead, proficiency determination is left to the discretion of the ship's Commanding Officer, which has led to wide variation in ship-driving proficiency across the fleet. Therefore, we continue to believe that the Navy should provide Commanding Officers with standard criteria to inform their evaluation of candidates for their Officer of the Deck qualification and incorporate these criteria into surface fleet guidance.

Recommendation: We recommend that the Secretary of the Navy ensure that the Commander, Naval Surface Forces, in coordination with Surface Warfare Officers School Command, develop a plan to analyze and use Mariner Skills Logbook information to inform decision-making. (Recommendation 4)

Agency: Department of Defense: Department of the Navy
Status: Open

Comments: The Navy concurred with our recommendation. In March 2020, the Navy provided an estimated implementation date of March 2023. In official comments on the report and in subsequent correspondence the Navy stated that its Surface Warfare Career Manual establishes guidance for the implementation and use of the Mariner Skills Logbook, and that the logbook will contribute information to allow proficiency trend analysis over time. However, while the Surface Warfare Career Manual identifies the offices responsible for logbook activities, it does not include a specific plan for the use of logbook data to analyze proficiency trends over time or to benefit individual officers. Our emphasis that the Navy develop a plan to analyze and use Surface Warfare Mariner Skills Logbook data to aid decision-making remains valid, and when implemented should assist the Navy in determining the relationship between SWO experience and ship-driving proficiency.