Reports & Testimonies
Recommendations Database
GAO’s recommendations database contains report recommendations that still need to be addressed. GAO’s priority recommendations are those that we believe warrant priority attention. We sent letters to the heads of key departments and agencies, urging them to continue focusing on these issues. Below you can search only priority recommendations, or search all recommendations.
Our recommendations help congressional and agency leaders prepare for appropriations and oversight activities, as well as help improve government operations. Moreover, when implemented, some of our priority recommendations can save large amounts of money, help Congress make decisions on major issues, and substantially improve or transform major government programs or agencies, among other benefits.
As of October 25, 2020, there are 4812 open recommendations, of which 473 are priority recommendations. Recommendations remain open until they are designated as Closed-implemented or Closed-not implemented.
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Results:
Subject Term: "Insurance claims"
GAO-20-396, May 5, 2020
Phone: (202) 512-8678
Agency: Department of Homeland Security: Directorate of Emergency Preparedness and Response: Federal Emergency Management Agency
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Homeland Security: Directorate of Emergency Preparedness and Response: Federal Emergency Management Agency
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Homeland Security: Directorate of Emergency Preparedness and Response: Federal Emergency Management Agency
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Homeland Security: Directorate of Emergency Preparedness and Response: Federal Emergency Management Agency
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
GAO-20-364, Apr 20, 2020
Phone: (202) 512-8678
Agency: Department of the Treasury: Office of the Under Secretary for Domestic Finance: Office of the Assistant Secretary for Financial Institutions: Office of Financial Institutions Policy: Federal Insurance Office
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of the Treasury: Office of the Under Secretary for Domestic Finance: Office of the Assistant Secretary for Financial Institutions: Office of Financial Institutions Policy: Federal Insurance Office
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of the Treasury: Office of the Under Secretary for Domestic Finance: Office of the Assistant Secretary for Financial Institutions: Office of Financial Institutions Policy: Federal Insurance Office
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
GAO-20-348, Apr 20, 2020
Phone: (202) 512-8678
Agency: Department of the Treasury: Office of the Under Secretary for Domestic Finance: Office of the Assistant Secretary for Financial Institutions: Office of Financial Institutions Policy: Federal Insurance Office
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
GAO-20-21, Feb 21, 2020
Phone: (202) 512-7215
Agency: Department of Labor: Office of Workers' Compensation Programs
Status: Open
Comments: DOL agreed with this recommendation and said it is acting to implement it to achieve further improvements in ensuring the effective oversight of coal mine operator insurance. DOL reported that it would ensure letters granting or renewing self-insurance authority will inform operators that their authorization expires in one year and that they must submit renewal information three months in advance of the expiration date.
Agency: Department of Labor: Office of Workers' Compensation Programs
Status: Open
Comments: DOL agreed with this recommendation and said it is acting to implement it to achieve further improvements in ensuring the effective oversight of coal mine operator insurance. DOL reported that it will ensure letters denying self-insurance will inform operators that they have a 30-day appeal period (limited to one extension) and that DOL has set a goal of resolving all appeals within 90 days of the denial letter.
Agency: Department of Labor: Office of Workers' Compensation Programs
Status: Open
Comments: DOL agreed with this recommendation and said it is acting to implement it to achieve further improvements in ensuring the effective oversight of coal mine operator insurance. DOL reported that it will modify existing computer systems to identify lapses or cancellations of commercial insurance coverage, and require operators identified as having lapsed or cancelled coverage to obtain or provide proof of coverage within 30 days.
GAO-18-633, Sep 4, 2018
Phone: (202) 512-7215
Agency: Department of Labor
Status: Open
Comments: The Department of Labor agreed with this recommendation and said it would take action to address it. In June 2020, DOL reported that agency staff and a contractor had made significant progress in implementing plans to revise the self-assessment tool. First, staff and the contractor gathered feedback and recommendations for improvements to the tool through focus group sessions with states in each region. DOL also reported that the contractor has been developing revised questions for inclusion in the updated self-assessment tool. While agency work on the project was temporarily halted due to the agency's focus on issuing guidance and providing technical assistance to states concerning various new UI programs of the Coronavirus Aid, Relief, and Economic Security (CARES) Act (Pub. L. 116-136), officials said the contract has been extended to November 2020, and staff plan to resume work on the project soon. GAO will monitor the agency's progress and update the status of this recommendation, as appropriate.
Agency: Department of Labor
Status: Open
Comments: The Department of Labor agreed with this recommendation and said it would take action to address it. In June 2020, DOL said that it was committed to using the information collected by the new self-assessment tool to develop standard operating procedures for capturing and maintaining the profiling assessment tracking information. These activities are dependent on the revisions to the self-assessment tool discussed in DOL's update for recommendation 1. We will monitor the agency's progress and update this recommendation as appropriate.
Agency: Department of Labor
Status: Open
Comments: The Department of Labor agreed with this recommendation and committed to publishing an Unemployment Insurance Program Letter (UIPL) regarding the implementation and maintenance of acceptable state profiling systems. In June 2020, DOL reported that efforts to develop the UIPL had been delayed, due in part to the intersection of the Worker Profiling and Reemployment Services (WPRS) program and the now permanent Reemployment Services and Eligibility Assessments (RESEA) program. Agency officials said they remain committed to publishing the UIPL and noted that they were developing an analysis of statistical modeling approaches that states can consider using and providing a framework for a simplified and low-cost approach to testing these different modeling techniques using their own state data. While agency officials said they were not able to devote the needed time to completing the UIPL due to the impact of the COVID-19 pandemic on the UI program, officials said their goal was to publish the UIPL by the end of 2020. We will monitor the agency's progress in implementing this recommendation, and update its status, as appropriate.
GAO-18-486, Aug 22, 2018
Phone: (202) 512-7215
including 2 priority recommendations
Agency: Department of Labor
Status: Open
Priority recommendation
Comments: DOL agreed with this recommendation. The agency stated that it would take action to provide states with information about its determination that the use of state formal warning policies is no longer permissible under federal law. As of December 2019, DOL reported that it is developing new guidance that states can no longer use formal warnings. We will consider closing this recommendation when the agency completes this effort.
Agency: Department of Labor
Status: Open
Comments: DOL agreed with this recommendation and stated that it would monitor states' efforts to discontinue the use of formal warning policies. In December 2019, DOL reported that it has been developing new guidance that more explicitly informs states that formal warning policies are not permissible. We will consider closing this recommendation when the agency completes this effort and monitors states' compliance with the guidance.
Agency: Department of Labor
Status: Open
Priority recommendation
Comments: DOL agreed with this recommendation and stated that it would clarify information on work search verification requirements in its revised Benefit Accuracy Measurement procedures. In December 2019, DOL reported that it is developing new guidance with instructions to clarify work search verification requirements. To fully implement this recommendation, DOL should finalize and publish these instructions on verifying claimants' work search activities and provide the clear directions to states.
Agency: Department of Labor
Status: Open
Comments: DOL agreed with this recommendation and stated that it would monitor states' compliance with clarified work search verification requirements. In December 2019, DOL reported that it is working with the Office of Management and Budget on its draft work search guidance that will more explicitly inform states that formal warning policies are not permissible. We will close this recommendation when DOL publishes these instructions, providing states with clear directions, and monitors their compliance with the guidance.
GAO-18-57, Jan 16, 2018
Phone: (202) 512-8678
Agency: Department of Transportation: Federal Aviation Administration
Status: Open
Comments: In March 2020 Department of Transportation (DOT) officials stated that FAA had not yet finished reexamining the current maximum probable loss (MPL) probability thresholds or completed a subsequent rulemaking to address the probability thresholds. The officials also stated that FAA's focus for the prior two years has been on streamlining the launch and reentry license regulations (SLR2) rulemaking in response to the President's Space Policy Directive 2, which contains the National Space Council's recommendations for commercial space regulatory reform. According to the officials, this effort will continue through 2020, and that after it is completed, FAA will evaluate whether to begin a new rulemaking to address MPL analyses.
Agency: Department of Transportation: Federal Aviation Administration
Status: Open
Comments: In March 2020, Department of Transportation (DOT) officials stated that FAA had not yet finished reexamining the current maximum probable loss (MPL) probability thresholds or completed a subsequent rulemaking to address the probability thresholds. The officials also stated that FAA's focus for the prior two years has been on streamlining the launch and reentry license regulations (SLR2) rulemaking in response to the President's Space Policy Directive 2, which contains the National Space Council's recommendations for commercial space regulatory reform. According to the officials, this effort will continue through 2020, and that after it is completed, FAA will evaluate whether to begin a new rulemaking to address MPL analyses.
Agency: Department of Transportation: Federal Aviation Administration
Status: Open
Comments: In March 2020, Department of Transportation (DOT) officials stated that FAA had not yet finished reexamining the current maximum probable loss (MPL) probability thresholds or completed a subsequent rulemaking to address the probability thresholds. The officials also stated that FAA's focus for the prior two years has been on streamlining the launch and reentry license regulations (SLR2) rulemaking in response to the President's Space Policy Directive 2, which contains the National Space Council's recommendations for commercial space regulatory reform. According to the officials, this effort will continue through 2020, and that after it is completed, FAA will evaluate whether to begin a new rulemaking to address MPL analyses.
Agency: Department of Transportation: Federal Aviation Administration
Status: Open
Comments: In March 2020, Department of Transportation (DOT) officials stated that FAA had not yet finished reexamining the current maximum probable loss (MPL) probability thresholds or completed a subsequent rulemaking to address the probability thresholds. The officials also stated that FAA's focus for the prior two years has been on streamlining the launch and reentry license regulations (SLR2) rulemaking in response to the President's Space Policy Directive 2, which contains the National Space Council's recommendations for commercial space regulatory reform. According to the officials, this effort will continue through 2020, and that after it is completed, FAA will evaluate whether to begin a new rulemaking to address MPL analyses.
GAO-17-425, Apr 27, 2017
Phone: (202) 512-8678
Agency: Congress
Status: Open
Comments: As of July 2020, Congress has not passed comprehensive reform of NFIP, but Congress is considering various reforms as it works to reauthorize the program. We will review the status of this item if and when such legislation passes.
GAO-17-366, Mar 23, 2017
Phone: (202) 512-8678
Agency: Department of Transportation
Status: Open
Comments: The Department of Transportation agreed with the recommendation. In March 2018, the Federal Aviation Administration (FAA) stated that the agency planned to conduct a rulemaking to address any updates to the cost-of-casualty amount. As part of the rulemaking, FAA planned to engage with the commercial space and insurance industries to obtain views on an appropriate cost-of-casualty amount and implications of any changes. However, in February 2019, FAA stated that it has been unable to conduct the planned rulemaking due to a competing priority that will continue through 2020. FAA has requested input from the industry on prioritizing needed rule revisions and will develop a plan for updating the cost-of-casualty amount based on the industry's prioritization recommendations. We will continue to monitor FAA's actions in response to this recommendation.
GAO-17-36, Dec 8, 2016
Phone: (202) 512-8678
Agency: Department of Homeland Security: Directorate of Emergency Preparedness and Response: Federal Emergency Management Agency
Status: Open
Comments: According to FEMA officials, FEMA is responding to this recommendation as part of its development of a final rule on WYO compensation practices, required by the Biggert-Waters Act. FEMA issued a Notice of Proposed Ruling on July 8, 2019 seeking comments by September 6, 2019 regarding possible approaches to incorporate actual flood expense data into the WYO payment methodology.
GAO-15-356, Mar 18, 2015
Phone: (202) 512-3841
Agency: Congress
Status: Open
Comments: As of May 2020, Congress has not acted on this matter.
GAO-13-722, Sep 9, 2013
Phone: (202) 512-8678
Agency: Congress
Status: Open
Comments: As of October 2019, Congress had not yet acted on this matter for consideration.
Agency: Department of Housing and Urban Development: Federal Housing Administration
Status: Open
Comments: As of October 2019, HUD had not yet acted on this recommendation.
Phone: (202) 512-8678
including 1 priority recommendation
Agency: Department of Homeland Security
Status: Open
Priority recommendation
Comments: As of January 2020, FEMA continues its multi-year effort to redesign its risk rating system to reflect industry best practices, such as providing credible, understandable rates based on graduated risk. As part of this redesign, FEMA plans to obtain multiple sources of data and information about a property's risk of flooding--from which it may be able to derive elevation information on some properties--to develop the insurance rate. FEMA has delayed implementation of the new risk rating system until 2021, pending further analysis. In addition, FEMA issued a Request for Information on obtaining structural elevation information from third party sources and is reviewing responses from potential vendors. The agency also encourages subsidized policyholders who seek to ensure the appropriateness of their NFIP rates to voluntarily submit elevation documentation. We will continue to monitor the extent to which FEMA is able to produce elevation information for all currently subsidized properties.
GAO-12-256, Mar 13, 2012
Phone: (202) 512-3841
Agency: Congress
Status: Open
Comments: As of March 2020, Congress has not taken action to implement this matter.
GAO-10-827R, Sep 14, 2010
Phone: (202)512-6794
Agency: Congress
Status: Open
Comments: As of October 2019, Congress had not acted on this matter for consideration.
GAO-09-455, Aug 21, 2009
Phone: (202) 512-3000
including 1 priority recommendation
Agency: Department of Homeland Security
Status: Open
Comments: According to FEMA officials, FEMA is responding to this recommendation as part of its development of a final rule on WYO compensation practices, required by the Biggert-Waters Act. FEMA's current payment rates do not explicitly consider WYO insurers' actual expenses and profit. FEMA issued an Advance Notice of Proposed Ruling on July 8, 2019 seeking comments by September 6, 2019 regarding possible approaches to incorporating actual flood insurance expense data into the WYO payment methodology. As of February 2020, FEMA officials said that they were reviewing comments received in response to the July 2019 notice.
Agency: Department of Homeland Security
Status: Open
Priority recommendation
Comments: According to FEMA officials, FEMA is responding to this recommendation as part of its development of a final rule on WYO compensation practices, required by the Biggert-Waters Act. However, GAO has reported that an annual analysis of the WYO insurers' actual expenses and profit could be regularly performed in relation to FEMA's existing payment methodology. FEMA issued an Advance Notice of Proposed Ruling on July 8, 2019 seeking comments by September 6, 2019 regarding possible approaches to incorporating actual flood insurance expense data into the WYO payment methodology. As of February 2020, FEMA officials said that they would complete an annual analysis of WYO data by the end of fiscal year 2020 and that they were reviewing comments received in response to the July 2019 notice.
Agency: Department of Homeland Security
Status: Open
Comments: According to FEMA officials, FEMA is responding to this recommendation as part of its development of a final rule on WYO compensation practices, required by the Biggert-Waters Act. FEMA issued an Advance Notice of Proposed Ruling on July 8, 2019 seeking comments by September 6, 2019 regarding possible approaches to incorporating actual flood insurance expense data into the WYO payment methodology. As of February 2020, FEMA officials said that they were reviewing comments received in response to the July 2019 notice.
Agency: Department of Homeland Security
Status: Open
Comments: According to FEMA officials, FEMA is responding to this recommendation as part of its development of a final rule on WYO compensation practices, required by the Biggert-Waters Act. FEMA can also take actions, in addition to any actions related to the rule, to develop method(s) for obtaining reasonable assurance that NAIC data is accurate and usable for setting payment rates before implementation of a new compensation methodology. FEMA issued an Advance Notice of Proposed Ruling on July 8, 2019 seeking comments by September 6, 2019 regarding possible approaches to incorporating actual flood insurance expense data into the WYO payment methodology. As of February 2020, FEMA officials said that they were reviewing comments received in response to the July 2019 notice.
Agency: Department of Homeland Security
Status: Open
Comments: According to FEMA officials, FEMA is responding to this recommendation as part of its development of a final rule on WYO compensation practices, required by the Biggert-Waters Act. FEMA can also take actions, in addition to any actions related to the rule, to develop and implement data analysis strategies to annually test the quality of flood insurance data WYO insurers report to NAIC before implementation of a new compensation methodology. FEMA issued an Advance Notice of Proposed Ruling on July 8, 2019 seeking comments by September 6, 2019 regarding possible approaches to incorporating actual flood insurance expense data into the WYO payment methodology. As of February 2020, FEMA officials said that they were reviewing comments received in response to the July 2019 notice.
Phone: (202)512-5837
including 1 priority recommendation
Agency: Department of Homeland Security
Status: Open
Priority recommendation
Comments: In April 2018, FEMA officials told us they had begun to redesign NFIP's risk rating system to help ensure policy rates better reflect the risk of flooding. The redesign, known as Risk Rating 2.0, includes efforts to use catastrophe models, stochastic approaches, and updated map information to better reflect the variation in flood risk. These reforms are also intended to improve how FEMA's rating process accounts for general and specific factors that affect flood probabilities and damage. While FEMA initially announced that new rates for all single-family homes would go into effect nationwide on October 1, 2020, it announced in November 2019 that it would defer implementation to October 1, 2021. FEMA said this would allow it to conduct a comprehensive analysis of the proposed rating structure so as to protect policyholders and minimize any unintentional negative effects of the transition, and that the new implementation date would cover all NFIP policies.
Agency: Department of Homeland Security
Status: Open
Comments: As of February 2020, FEMA officials said they had finished identifying properties with grandfathered premium rates and that they planned to analyze their economic implications as part of their efforts to update their premium rate setting approach, known as Risk Rating 2.0. FEMA plans to implement this redesign on October 1, 2021.