Reports & Testimonies
Recommendations Database
GAO’s recommendations database contains report recommendations that still need to be addressed. GAO’s priority recommendations are those that we believe warrant priority attention. We sent letters to the heads of key departments and agencies, urging them to continue focusing on these issues. Below you can search only priority recommendations, or search all recommendations.
Our recommendations help congressional and agency leaders prepare for appropriations and oversight activities, as well as help improve government operations. Moreover, when implemented, some of our priority recommendations can save large amounts of money, help Congress make decisions on major issues, and substantially improve or transform major government programs or agencies, among other benefits.
As of October 25, 2020, there are 4812 open recommendations, of which 473 are priority recommendations. Recommendations remain open until they are designated as Closed-implemented or Closed-not implemented.
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Results:
Subject Term: "Information management"
GAO-18-446, Jul 18, 2018
Phone: (202) 512-4841
Agency: Department of Defense: Department of the Navy
Status: Open
Comments: DOD agreed with this recommendation and stated that the department expected to complete actions to address it by the end of calendar year 2018. In August 2019, Navy officials told us that they had reviewed data on reverse auctions to determine a root cause of single bidders, and describing the factors that indicate that conducting a reverse auction are appropriate. However, they had not yet provided this information to contracting officials as of July 2020.
Agency: Department of Defense: Department of the Navy
Status: Open
Comments: DOD agreed with this recommendation and stated that the department expected to complete actions to address it by the end of calendar year 2018. In August 2019, Navy officials stated that memorandum of understanding with reverse auction providers, including fee information, are distributed to contracting officials. However, as of August 2020, they had not provided us with evidence that they had distributed a memorandum related to the primary reverse auction provider currently used by the Navy.
GAO-18-365, Jun 25, 2018
Phone: (202) 512-9286
Agency: American Battle Monuments Commission
Status: Open
Comments: American Battle Monument Commission (ABMC) officials stated they are working to implement GAO's recommendations by the end of fiscal year 2020.
Agency: American Battle Monuments Commission
Status: Open
Comments: American Battle Monument Commission (ABMC) officials stated they are working to implement GAO's recommendations. On February 18, 2020, ABMC published proposed revised FOIA regulations which are pending final rule in the Federal Register.
Agency: U.S. Agency for Global Media
Status: Open
Comments: The U.S. Agency for Global Media (formally known as the Broadcasting Board of Governors) performed a comprehensive review of its FOIA regulations and updated its regulations in accordance with GAO's recommendation. The agency anticipates publishing proposed updates for notice and comment in spring 2020, followed by a final rule.
Agency: Department of Homeland Security
Status: Open
Comments: In April 2018, the Department of Homeland Security initiated a department-wide compliance assessment and stated that it plans to use the results of the assessment to help guide the department in identifying best practices and areas of improvement. The department does not have an estimate for when the plan will be complete.
Agency: Department of the Interior
Status: Open
Comments: In August 2018, the Department of Interior informed GAO that the department has created a preliminary backlog reduction plan that includes expanding the use of automation tools, expanding the use of interim responses, and closing the Department's 10 oldest requests. Currently, GAO is awaiting a copy of the Department's backlog reduction plan.
Agency: Equal Employment Opportunity Commission
Status: Open
Comments: GAO is currently awaiting the agency's response to GAO recommendations..
Agency: Equal Employment Opportunity Commission
Status: Open
Comments: GAO is currently awaiting the agency's response to GAO recommendations.
Agency: Department of Justice
Status: Open
Comments: In August 2018, the Department of Justice acknowledged that it plans to reexamine its progress and take steps for continued improvement in reducing its backlog. Currently, GAO is awaiting a response from the Department on a publication date.
Agency: National Aeronautics and Space Administration
Status: Open
Comments: In August 2018, NASA agreed to provide agency records of final opinions online. NASA noted that final opinions will be provided online as they are issued and released for public posting. To date, the Department has not posted any final opinions.
Agency: National Transportation Safety Board
Status: Open
Comments: In August 2018, NTSB provided a plan that laid out tasks for reducing its backlog. The plan did not, however provide milestones or dates for when these tasks would be completed. GAO is currently waiting for the finalized backlog FOIA plan.
Agency: Executive Office of the President: Office of Management and Budget
Status: Open
Comments: GAO is currently awaiting the agency's response to GAO recommendations.
Agency: Pension Benefit Guaranty Corporation
Status: Open
Comments: The Pension Benefit Guaranty Corporation stated that it has designated the deputy director as the chief FOIA officer. It also noted that the director is at the Senior Level. However, this position is not equivalent to the assistant secretary level identified by GAO.
Agency: Tennessee Valley Authority
Status: Open
Comments: In August 2018, TVA provided a response to GAO's recommendation to ensure their FOIA tracking systems is compliant with section 508 requirements. TVA is currently performing an in-depth assessment of their tracking system to identify where updates can be made to ensure 508 compliance. TVA expects the assessment to be completed by the end of January 2020.
Agency: African Development Foundation
Status: Open
Comments: U.S. African Development Foundation officials have stated that their FOIA regulations are currently under review and expect them to be published in the first half of calendar year 2020.
GAO-18-121, Nov 27, 2017
Phone: (202) 512-9342
Agency: Department of Education
Status: Open
Comments: As of August 2019, FSA stated they have addressed the recommendation, but it is still undergoing an internal review. Once we receive documentation, we will determine if it addresses the recommendation.
Agency: Department of Education
Status: Open
Comments: As of August 2019, FSA stated they have addressed the recommendation, but it is still undergoing an internal review. Once we receive documentation, we will determine if it addresses the recommendation.
Agency: Department of Education
Status: Open
Comments: As of August 2019, FSA stated they have addressed the recommendation, but it is still undergoing an internal review. Once we receive documentation, we will determine if it addresses the recommendation.
Agency: Department of Education
Status: Open
Comments: As of August 2019, FSA stated they have addressed the recommendation, but it is still undergoing an internal review. Once we receive documentation, we will determine if it addresses the recommendation.
Agency: Department of Education
Status: Open
Comments: As of August 2019, FSA stated they have addressed the recommendation, but it is still undergoing an internal review. Once we receive documentation, we will determine if it addresses the recommendation.
Agency: Department of Education
Status: Open
Comments: As of August 2019, FSA stated they have addressed the recommendation, but it is still undergoing an internal review. Once we receive documentation, we will determine if it addresses the recommendation.
GAO-17-179, Jun 14, 2017
Phone: (202) 512-6304
Agency: Department of Veterans Affairs
Status: Open
Comments: VA concurred with our recommendation and in August 2017 stated that it had identified $4 million in fiscal year 2018 to establish a pharmacy graphical user interface. As of September 2020, VA was still in the process of implementing the pharmacy graphical user interface, which it estimated it would deploy in December 2020. We will continue to monitor the situation.
Agency: Department of Veterans Affairs
Status: Open
Comments: VA concurred in principle with our recommendation and in May 2018 awarded a contract to implement the same electronic health record system that is being deployed by DOD, which is intended to present VA clinicians with complete DOD data and the ability to perform order checks on DOD data. In parallel, the department is continuing and expanding the implementation of data standardization. According to the department's September 2020 update, the agency had updated its pharmacy system to improve data standardization. However, the agency had not submitted sufficient documentation to close the recommendation. We will continue to monitor the situation.
Agency: Department of Veterans Affairs
Status: Open
Comments: VA concurred with our recommendation and in May 2017 stated that the health executive committee would complete an assessment to determine the extent interoperability with DOD's pharmacy system is impacting transitioning service members. In October 2017, VA conducted an assessment, however it was limited to one part of its system, the Joint Legacy Viewer (JLV), and read-only data. In September 2020, the agency provided a written response to supplement its October 2017 assessment with additional data regarding the potential impact of failures of its system to exchange pharmacy and allergy data with DOD. However, VA had not submitted sufficient documentation to close the recommendation. We will continue to monitor the situation.
Agency: Department of Veterans Affairs
Status: Open
Comments: VA concurred with our recommendation and in August 2017 stated that it will review its plan for e-prescribing functionality after it has signed a contract to adopt the electronic health record system that is being deployed by DOD. Although VA awarded the contract for the new electronic health record system in May 2018, VA had not submitted sufficient documentation to close the recommendation as of September 2020. We will continue to monitor the situation.
Agency: Department of Veterans Affairs
Status: Open
Comments: VA concurred with our recommendation and in August 2017 stated that it had entered into contract negotiations to acquire and deploy a level 3 electronic health record system that is expected to address pharmacy functions. As of September 2020, the agency had not submitted sufficient documentation to close the recommendation. We will update the status of this recommendation when VA provides documentation of its evaluation of alternatives to us.
Agency: Department of Veterans Affairs
Status: Open
Comments: VA concurred with our recommendation and in August 2017 stated that it will reassess the prioritization of medication inventory management after a contract for adoption of the electronic health record system is signed. As of September 2020, VA had not submitted sufficient documentation to close the recommendation. We will continue to monitor the situation.
GAO-17-433, May 25, 2017
Phone: (202) 512-6991
Agency: Department of Defense
Status: Open
Comments: DOD concurred with this recommendation. As of October 2019, DOD was in the process of developing a plan to address this recommendation. GAO is continuing to monitor DOD's progress in addressing this recommendation.
Agency: Department of Defense
Status: Open
Comments: DOD concurred with this recommendation. As of October 2019, DOD was in the process of developing a plan to address this recommendation. GAO is continuing to monitor DOD's progress in addressing this recommendation.
Agency: Department of Defense
Status: Open
Comments: DOD partially concurred with this recommendation. The department commented that the relevant organizations have most, if not all, of the written procedures that are necessary for reporting these dates in the Enhanced Freight Tracking System. However, it would coordinate with all interested parties to update these procedures if needed. As of October 2019, GAO was continuing to monitor DOD's progress in addressing this recommendation.
Agency: Department of Defense
Status: Open
Comments: DOD concurred with this recommendation. As of October 2019, DOD officials said they had updated the 1st TSC's written standard operating procedures to include the 1st TSC's commander's verbal order, and GAO was in the process of obtaining documentation of these changes.
GAO-16-516, Jun 23, 2016
Phone: (202) 512-9627
Agency: Department of Justice: Bureau of Prisons
Status: Open
Comments: In November 2017, BOP reported that it developed a revised Statement of Work (SOW) for use with its RRC contractors that requires the contractors to track and report to BOP on, among other things, the number of placements into and releases from RRCs and home confinement; revocations from RRCs or home confinement; and RRC and home confinement residents that have secured full, part-time, or temporary employment. In a March 2019 update, BOP stated that it awarded nine contracts under the 2017 SOW and plans to use the data required under the SOW to conduct annual performance appraisals for RRCs after each performance period and intends to use this information in the future to track outcomes of the programs (e.g., employment, housing, individualized goals of offender). In a May 2020 update, BOP stated that that it had just received the first quarter of data from many of its RRC providers and that it continues to work with the providers to refine the data to determine if it can be utilized to develop performance measures. BOP stated that it anticipates being able to provide an update on this phase of their effort in September 2020. While the collection of this data is an important step, to fully implement this recommendation, BOP also needs to define and develop performance measures by which it can use such data to report and assess outcomes program-wide. We will continue to monitor BOP's ongoing efforts.
GAO-16-110, Dec 21, 2015
Phone: (202) 512-2757
Agency: Executive Office of the President: Office of Management and Budget
Status: Open
Comments: According to OMB, during the last two years OIRA has significantly improved the ease of access to and findability of documents on OMB's information quality website. OMB says it has a number of additional improvements in progress. We have requested information on those additional improvements. We will continue to monitor OMB's efforts related to this recommendation.
Agency: Executive Office of the President: Office of Management and Budget
Status: Open
Comments: According to OMB, it worked with the Federal Housing Finance Agency (FHFA) to improve the accessibility of their Information Quality Act guidance. In addition, OMB stated that FHFA took it upon themselves to update their guidelines. OMB has not provided any information regarding its work with DOD in this area. We will continue to monitor OMB's efforts related to this recommendation.
Agency: Executive Office of the President: Office of Management and Budget
Status: Open
Comments: According to OMB, in conjunction with its annual data call, the agency has and will continue to provide guidance to agencies about improving the transparency and usability of their websites, including the need to update broken links. In addition OMB issued M-19-15, designed to address a number of related and additional implementation concerns, including transparency and procedural improvements. OMB's guidance to date has not included specific items as specified in the recommendation. We will continue to monitor OMB's efforts related to this recommendation.
GAO-14-283, Feb 12, 2014
Phone: (202) 512-6304
including 1 priority recommendation
Agency: Department of Housing and Urban Development
Status: Open
Priority recommendation
Comments: In July 2018, the Office of the Chief Information Officer (OCIO) reported that the goal of the Chief Technology Officer's technical assessment of HUD's IT environment was to identify gaps and develop an implementation strategy and approach to establish a modernization roadmap. As of March 2020, OCIO reported that it had completed the technical assessment to identify gaps in IT. The department has also taken action to define an overall modernization approach, including the scope, implementation strategy, and schedule for modernizing its IT environment and systems. However, as of March 2020, HUD had not yet established measures for overseeing its modernization efforts.
GAO-13-99, Nov 19, 2012
Phone: (202)512-6304
Agency: Congress
Status: Open
Comments: Congress had taken a number of actions that affect the NTIS fee-based model for disseminating technical information. Specifically, for the past 5 fiscal years and in the current Consolidated Appropriations Act, 2020, NTIS is prohibited from charging customers for reports generated by legislative branch offices unless the agency tells the customer how an electronic copy of the report can be accessed or downloaded for free online. The act further states that, if a customer still requires such a report from NTIS, the agency should not charge more than what is needed to recover the cost of processing, reproducing, and delivering the document requested. It remains to be seen whether these requirements will be continued under the yet to be introduced House and Senate bills making appropriations for the Department of Commerce (Commerce) for fiscal year 2021. Congress again has the opportunity to consider legislation that would ensure the assessment of the appropriateness or viability of NTIS functions.
GAO-12-42, Dec 9, 2011
Phone: 202-512-9338
including 1 priority recommendation
Agency: Environmental Protection Agency
Status: Open
Priority recommendation
Comments: As of March 2020, we have not seen a formal written memo from the IRIS program laying out this information - in detail - publicly, or how timelines for assessments are influenced by various criteria. While IRIS program staff have discussed this issue, no written guidance has been created. Such communication from the IRIS Program, as well as more frequent updates of the timelines for chemicals currently in assessment and projected starting dates for every chemical listed as "under assessment" is needed.
Agency: Environmental Protection Agency
Status: Open
Comments: As of March 2020, EPA's Integrated Risk Information System (IRIS) Program has established the priority chemicals it is working on, and has published some timelines via the IRIS Program Outlook document. However, this information has not been published as an agenda in the Federal Register.
GAO-10-410, Apr 22, 2010
Phone: (202)512-3000
Agency: Commodity Futures Trading Commission
Status: Open
Comments: In July 2018, the CFTC and SEC Chairmen signed an updated version of a Memorandum of Understanding (MOU) originally signed in 2008. The new MOU created an updated framework for information sharing to make it easier for the two agencies to share information. A CFTC official noted that the MOU underscored two agencies' commitment to addressing harmonization efforts. In addition, CFTC officials identified examples of harmonization areas where CFTC and SEC have made some additional progress. This recommendation remains open until CFTC identifies steps taken to create a plan for assessing progress on working with SEC on remaining harmonization opportunities.
GAO-10-429, Apr 14, 2010
Phone: (202) 512-9039
Agency: Congress
Status: Open
Comments: As of August 2019, Congress has not raised the amount of U.S. income paid by a foreign employer that is exempt from tax for nonresidents who meet the other conditions of the exemption.
Agency: Congress
Status: Open
Comments: As of August 2019, Congress has not eliminated the sailing permit requirement.
GAO-10-349, Feb 10, 2010
Phone: (202) 512-3000
Agency: Congress
Status: Open
Comments: Congress has expanded IRS's math error authority in certain circumstances, but not as broadly as we suggested in February 2010. Section 208 of division Q of the Consolidated Appropriations Act, 2016 (Public Law 114-113 enacted in December 2015) gave IRS the authority to use math error authority if (1) a taxpayer claimed the Earned Income Tax Credit, Child Tax Credit, or the American Opportunity Tax Credit (AOTC) during the period in which a taxpayer is not permitted to claim such credit as a consequence of either having made a prior fraudulent or reckless claim; or (2) a taxpayer omitted information required to be reported because the taxpayer made prior improper claims of the Child Tax Credit or the AOTC. In addition, Congress expanded math error authority for the First-Time Homebuyer Credit in November 2009. While expanding math error authority is consistent with what we suggested in February 2010, we maintain that a broader authorization of math error authority with appropriate controls would enable IRS to correct obvious noncompliance, would be less intrusive and burdensome to taxpayers than audits, and would potentially help taxpayers who underclaim tax benefits to which they are entitled. If Congress decides to extend broader math error authority to IRS, controls may be needed to ensure that this authority is used properly such as requiring IRS to report on its use of math error authority. The Administration also requested that Congress expand IRS's math error authority as part of the President's budget proposal for fiscal year 2021. Specifically, the Administration requested authority to correct a taxpayer's return in the following circumstances: 1) the information provided by the taxpayer does not match the information contained in government databases; 2) the taxpayer has exceeded the lifetime limit for claiming a deduction or credit; or 3) the taxpayer has failed to include with his or her return certain documentation that is required by statute. As of January 2020, the Congress had not provided IRS with such authority. We continue to believe that Congress should broaden IRS's math error authority with appropriate safeguards in order to help reduce the tax gap, which is the difference between tax amounts that taxpayers should have paid and what they actually paid .
GAO-10-195, Dec 15, 2009
Phone: (202)512-9039
Agency: Congress
Status: Open
Comments: As of January 2020, Congress had not enacted legislation to require S corporations--a federal business type that provides certain tax benefits like passing income and losses to shareholders' individual returns-- to calculate and report shareholder's stock and debt basis as completely as possible and report the calculation to shareholders and IRS, as GAO suggested in December 2009.
GAO-10-56, Nov 19, 2009
Phone: (206)287-4860
Agency: Department of Defense
Status: Open
Comments: In its comments to this report, the Department of Defense (DOD) concurred with this recommendation. On October 2009, DOD's Force Health Protection and Response Office sent a memo to each of the military service Surgeons General emphasizing the need for the post-deployment health reassessment (PDHRA) to be offered to all service members who are eligible to complete the assessment. In 2010, DOD's noted that the services would work with the Armed Forces Health Surveillance Center (AFHSC) repository to ensure PDHRAs are submitted correctly, without transmission errors. DOD's 2011 case records showed that the Air Force and Army had developed data verification processes to ensure that AFHSC received PDHRAs. Further, the Defense Medical Data Center (DMDC) had planed to create a file consisting of the date of deployment for deployed personnel, and that the file would be available to the services in order to match DMDC with data from each of the service-specific systems, in accordance to requirements. In September 2011, although DMDC and the services had agreed to match rosters of deployed service members, there were still inconsistencies in deployment dates. In March 2012, DOD was still verifying data inconsistencies which, until resolved, leads to inaccurate reporting based on errors in the deployment dates. As of September 2019, DOD has not provided information or documentation to address this recommendation.
GAO-08-440, Mar 7, 2008
Phone: (202)512-6225
including 1 priority recommendation
Agency: Environmental Protection Agency
Status: Open
Priority recommendation
Comments: As of February 2020, EPA officials indicated that the IRIS Program had almost completed internal review of a "Handbook for Developing IRIS Assessments," intended to guide staff through the sequential stages of the IRIS assessment process and ensure consistency across assessments. The Handbook, when finalized and used by staff, codifies the agency's effort to reevaluate their assessment process, but doesn't address the resources that should be dedicated to the IRIS Program. A workforce plan that includes both staff and budget resources consistent with user needs is necessary. As we reported in March 2019, the program has made strides utilizing project management software and project management techniques that enable the IRIS Program to better plan assessment schedules and utilize staff. However, we also reported in March 2019 that the President's budget requests since fiscal year 2018 have repeatedly cut the budget by as much as 40 percent for the Health and Environmental Risk Assessment (HERA) area, of which IRIS is a part. While these cuts were not enacted by Congress, the President's fiscal year 2021 budget request again cuts the HERA program by 34 percent, or approximately $12.7 million dollars. These cuts could have an impact on the IRIS program's ability to meet EPA program and regional office needs, if enacted by Congress.