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Recommendations Database
GAO’s recommendations database contains report recommendations that still need to be addressed. GAO’s priority recommendations are those that we believe warrant priority attention. We sent letters to the heads of key departments and agencies, urging them to continue focusing on these issues. Below you can search only priority recommendations, or search all recommendations.
Our recommendations help congressional and agency leaders prepare for appropriations and oversight activities, as well as help improve government operations. Moreover, when implemented, some of our priority recommendations can save large amounts of money, help Congress make decisions on major issues, and substantially improve or transform major government programs or agencies, among other benefits.
As of October 25, 2020, there are 4812 open recommendations, of which 473 are priority recommendations. Recommendations remain open until they are designated as Closed-implemented or Closed-not implemented.
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Results:
Subject Term: "Facility management"
Phone: (202) 512-2834
Agency: Department of Veterans Affairs
Status: Open
Comments: The VA Enterprise Mail Management Program Office revised Directive and Handbook 6340 "Mail Management" to include agency-wide goals and performance measures for mail operations and provided GAO draft versions of both documents in March 2020 that are currently under administration review. According to VA officials, final publication of the revised Directive and Handbook 6340 is estimated to be completed between September and December 2020. GAO will continue to monitor VA's progress in implementing this recommendation.
GAO-17-447, May 24, 2017
Phone: (617) 788-0534
Agency: Department of the Interior
Status: Open
Comments: Interior agreed with this recommendation. In August 2017, Indian Affairs reported that its Office of Facilities, Property, and Safety Management was undergoing a reorganization to establish a work group focused on asset management and will continue to work with the Office of Management and Budget to develop a capital asset management plan. In October 2018, Indian Affairs provided a prioritized list of deferred maintenance projects for 2018 and documentation of its processes for prioritizing school deferred maintenance requirements and allocating one type of construction funding. They also provided a memorandum on facilities management communication and organizational roles and responsibilities and sample agendas and minutes from meetings regarding construction. Indian affairs did not provide a long term capital asset plan. We will continue to monitor Indian Affairs' efforts to implement this recommendation and await documentation on the actions it is taking to develop a capital asset plan. We will continue to monitor Indian Affairs' efforts to implement this recommendation and await documentation on the actions it is taking to develop a capital asset plan.
Agency: Department of the Interior
Status: Open
Comments: Interior agreed with this recommendation. In August 2017, Indian Affairs reported that its Division of Facilities Management and Construction will develop a project tracking and monitoring process for all projects above a certain monetary threshold. Additionally, Indian Affairs reported that this office will work with BIA and BIE officials to identify common challenges that tribes face in managing projects and provide appropriate technical assistance. In September 2018, Indian Affairs provided documentation of templates it had created for regional Indian Affairs officials to use in communicating with tribes and agendas for training presentations. Neither of these documents show any direct technical assistance to tribes or address oversight. We will continue to monitor Indian Affairs' efforts to implement this recommendation and await documentation on the actions it is taking to improve oversight and technical assistance to tribal organizations.
GAO-16-514, May 26, 2016
Phone: (202) 512-8777
Agency: Department of Homeland Security
Status: Open
Comments: In May 2016, we reported on the Department of Homeland Security's management and oversight of short-term holding facilities. We found, for example, that only 4 of 17 Border Patrol holding facilities posted information on how individuals can contact the DHS OIG to file general complaints, and the remaining facilities did not have information posted on any complaint mechanisms, such as the Joint Intake Center or CBP INFO Center. In December 2016, ICE Enforcement and Removal Operations (ERO) sent a broadcast to ICE field offices stating that posters should be visible at all of ICE ERO temporary holding facilities. This broadcast directed ICE ERO Field Office staff to immediately post copies of the Detention Reporting and Information Line poster, both in English and in Spanish, in temporary confinement areas or other areas so that it is visible to individuals in custody at ICE ERO temporary holding facilities. With regard to CBP, in October 2019, officials informed us there is no current CBP guidance requiring signage in CBP holding facilities to communicate complaint mechanisms other than the Prison Rape Elimination Act poster, which relates to reporting mechanisms for any potential incidents of sexual abuse and assault. In September 2020, CBP told us it planned to implement the necessary corrective actions to close this recommendation by March 31, 2021. In order to be able to close the recommendation as implemented, we will need to see updated guidance to the field about the posters that should be displayed in CBP facilities.
GAO-16-101, Mar 15, 2016
Phone: (202) 512-4523
Agency: Department of Defense
Status: Open
Comments: DOD concurred with GAO's March 2016 recommendation to enforce DOD's Real Property Inventory (RPI) Reporting Guidance to break out the annual rent plus other costs for each asset on the same lease to avoid overstating the costs associated with such leases. In July 2019, DOD provided GAO a copy of its annual guidance for end of year submission of its real property inventory, including notes and timeline for submission. DOD stated in its Corrective Action Plan that this annual guidance provided the requirements for proper submission of data to meet the issues identified in this recommendation. However, the documentation provided is generic language and does not provide any detailed information to support closure of this recommendation. In August 2020, we requested documentation that shows that the DOD has reiterated its RPI Reporting Guidance and that military departments and WHS have made the needed adjustments in the reporting of their leased facilities to show a breakout of the annual rent plus other costs for each asset on the same lease. We will continue to monitor this area and update this if DOD provides information showing that DOD has reiterated its RPI Reporting Guidance and that military departments and WHS have adjusted the reporting of their leased facilities to show a breakout of the annual rent plus other costs for each asset on the same lease. .
Agency: Department of Defense
Status: Open
Comments: DOD concurred with GAO's March 2016 recommendation. In its July 2019 Corrective Action Plan, DOD stated that it had coordinated with the Federal Protective Service (FPS) to obtain data pertaining to the 677 DOD facilities across 539 total locations (i.e., some locations have multiple tenants, hence more facilities than locations) for which FPS provides physical security. DOD stated that the data provided to them by FPS shows that, as of July 2018, 98 percent of DOD leased facilities met the established time frame for completing assessments and remaining 2 percent (15 of the 677 facilities) had out-of-date assessments. In January 2020, DOD provided GAO with the raw data it received from the Federal Protective Service that DOD said supported these assertions. While this data included the last and next facility assessment dates for each facility, along with several other variables, it did not include sufficient information for us to replicate DOD's analysis that 98 percent of assessments were completed in the 3 to 5 year period. We will continue to monitor this area and will update if DOD provides information that more fully explains DOD's analysis.
Agency: Department of Defense
Status: Open
Comments: DOD did not concur with GAO's March 2016 recommendation to capture the total square footage assigned to each individual lease when multiple leases exist for a single building and make a corresponding change to its guidance to avoid overstating the total square footage assigned to each lease in RPAD. In its comments, DOD stated that it agreed that the issue we identified existed regarding multiple leases that are assigned the same building (leases managed by WHS in the National Capital Region), but that DOD did not agree with GAO's recommended solution to this issue. DOD stated that it believed that the underlying cause for overstating the total square footage for these records in RPAD was a data aggregation issue. DOD stated that its Data Analytics and Integration Support (DAIS) platform that was in the process of being developed would include the capability to capture square footage for multiple leases in a single asset. GAO is not wedded to a particular solution, only that the issue be resolved to improve the accuracy and completeness of the data. As of August 2020, DAIS is fully operational. We will continue to monitor this area and will update if DOD provides information to support that DIAS includes the total square footage assigned to individual leases when multiple leases are assigned to the same building.