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Recommendations Database

GAO’s recommendations database contains report recommendations that still need to be addressed. GAO’s priority recommendations are those that we believe warrant priority attention. We sent letters to the heads of key departments and agencies, urging them to continue focusing on these issues. Below you can search only priority recommendations, or search all recommendations.

Our recommendations help congressional and agency leaders prepare for appropriations and oversight activities, as well as help improve government operations. Moreover, when implemented, some of our priority recommendations can save large amounts of money, help Congress make decisions on major issues, and substantially improve or transform major government programs or agencies, among other benefits.

As of October 25, 2020, there are 4812 open recommendations, of which 473 are priority recommendations. Recommendations remain open until they are designated as Closed-implemented or Closed-not implemented.

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Federal Agency: "Department of Homeland Security: United States Customs and Border Protection: Office of the Commissioner"

1 publication with a total of 6 open recommendations
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Customs and Border Protection: Risk Management for Tariff Refunds Should Be Improved
GAO-20-182, Dec 17, 2019
Director: Kimberly M. Gianopoulos
Phone: (202) 512-8612

6 open recommendations
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Recommendation: The Commissioner of CBP should ensure that the Office of Field Operations, in consultation with the Office of Trade, develops a plan for managing its increased workload. (Recommendation 1)

Agency: Department of Homeland Security: United States Customs and Border Protection: Office of the Commissioner
Status: Open

Comments: CBP concurred with this recommendation. According to CBP, the new ACE drawback module provides the capability to extract data for workload management. Further enhanced reporting capabilities for drawback claims are under development. CBP's Office of Field Operations and Office of Trade continue to collaborate on a plan to employ risk management principles and automation to resolve the drawback claims backlog and lay the foundation for processing current drawback claims workload. They estimate the completion of this workload management system by October 31, 2020.
Recommendation: The Commissioner of CBP should ensure that the Office of Trade assesses the feasibility of flagging excessive export submissions across multiple claims and takes cost-effective steps, based on the assessment, to prevent over claiming. (Recommendation 2)

Agency: Department of Homeland Security: United States Customs and Border Protection: Office of the Commissioner
Status: Open

Comments: CBP concurred with this recommendation. According to CBP, the Office of Trade is exploring alternatives to track and automatically flag duplicate exports across multiple drawback claims. CBP expects to complete their assessment and plan for implementation by December 31, 2020.
Recommendation: The Commissioner of CBP should ensure that the Office of Trade develops a plan, with time frames, to establish a reliable system of record for proof of export. (Recommendation 3)

Agency: Department of Homeland Security: United States Customs and Border Protection: Office of the Commissioner
Status: Open

Comments: CBP concurred with this recommendation. According to CBP, the Office of Trade will work to develop a plan for the use of the Automated Export System (and possibly other systems) for electronic proof of export in the future. They expect this to be complete by September 30, 2020.
Recommendation: The Commissioner of CBP should ensure that the Office of Trade turns the claim selection feature in ACE back on and finalizes and implements procedures to target claims for review that were accepted into ACE during the period in which the selection feature was disabled. (Recommendation 4)

Agency: Department of Homeland Security: United States Customs and Border Protection: Office of the Commissioner
Status: Open

Comments: CBP concurred with our recommendation. According to CBP, the Office of Trade, in collaboration with the Office of Information Technology, will automate updates that turn the claim selection feature on in ACE. The Office of Trade plans to retroactively identify drawback claims accepted during the lapse period, and is working to implement a solution by December 31, 2020.
Recommendation: The Commissioner of CBP should ensure that the Office of Trade analyzes the results of its targeting of claims for review and designs responses to mitigate identified risks. (Recommendation 5)

Agency: Department of Homeland Security: United States Customs and Border Protection: Office of the Commissioner
Status: Open

Comments: CBP concurred with this recommendation. According to CBP, on March 25, 2020, the Office of Trade initiated an analysis to improve automation and targeting on an ongoing basis. Based on the results of this analysis, the Office of Trade will make any needed adjustments to policy and procedures to assist with data quality, by September 30, 2020.
Recommendation: The Commissioner of CBP should ensure that the Office of Trade prioritizes developing a plan to conduct an ex post analysis of the impact on industry and government of key changes to the drawback program, including time frames and methodology. (Recommendation 6)

Agency: Department of Homeland Security: United States Customs and Border Protection: Office of the Commissioner
Status: Open

Comments: CBP concurs with this recommendation. According to CBP, the Office of Trade is finalizing a plan to conduct an ex post analysis of the impact on industry and government of key changes to the drawback program. CBP's analytical plan will include a timeline and methodology for assessing changes to the program. They expect to complete this by November 30, 2020.