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As of October 25, 2020, there are 4812 open recommendations, of which 473 are priority recommendations. Recommendations remain open until they are designated as Closed-implemented or Closed-not implemented.
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Recommendation: To improve operational efficiencies and reduce costs related to product management and services that support commissary operations, the Secretary of Defense should direct the Chief Executive Officer of DeCA to conduct comprehensive cost-benefit analyses to guide decisions on implementing the most cost-effective option as stocking and custodial services contracts are renewed, and on choosing product distribution options.
Agency: Department of Defense Status: Open
Comments: The Defense Commissary Agency (DeCA) agreed with GAO's March 2017 recommendation that it conduct comprehensive cost-benefit analyses to guide decisions on implementing the most cost-effective option as stocking and custodial services contracts are renewed, and on choosing product distribution options. For example, according to Department of Defense (DOD) officials, DeCA conducted a cost-benefit analysis as part of renewing an agreement with one of the Navy Exchanges in May 2018 and will provide service on a reimbursable basis instead of using the commercial vendor. DeCA officials stated that they will also review product distribution options during commercial negotiations, including taking into account product sales and shipment requirements, among other things. As of January 2020, DOD has not provided documentation to confirm completed actions to implement our recommendations. When we confirm what actions DOD has taken, we will provide updated information.
