The Office of Personnel Management (OPM) uses a variety of sources to assess the user experience with USAJOBS, the central website for posting federal job openings. GAO found that OPM's assessments generally track key measures in accordance with selected government-wide guidance. Specifically, OPM collects data on most of the website performance measures recommended by selected guidance from Digi

The Coast Guard, the only military service within the Department of Homeland Security (DHS), investigated 2,101 commercial fishing vessel accidents between 2006 and 2015 that occurred in federal waters; however, because there are no reliable data on the total number of commercial fishing vessels that are actively fishing, rates of accidents, injuries, and fatalities cannot be determined. Agencies

Demonstration Project Performance Between August 2011 and August 2014, the Department of Labor (DOL) demonstrated relatively higher performance than the Office of Special Counsel (OSC) on three of five performance metrics in the Veterans' Benefits Act of 2010 (VBA).The relative performance was influenced--to a varying extent--by a number of factors, such as the investigative approach. Case Outcom

GAO identified nine leading practices to promote successful data-driven performance reviews--referred to as quarterly performance reviews--at the federal level. (1) Agency leaders use data-driven reviews as a leadership strategy to drive performance improvement. (2) Key players attend reviews to facilitate problem solving. (3) Reviews ensure alignment between agency goals, program activities, and

In brief, participants at the forum said that the most significant barrier keeping people with disabilities from the workplace is attitudinal. Attitudinal barriers can include bias against and low expectations for people with disabilities--a focus on disabilities rather than abilities. According to participants, there is a fundamental need to change the attitudes of hiring managers, supervisors,

All 13 government services GAO surveyed had established customer service standards, which varied in their form from quantitative standards based on hourly, daily, monthly or annual averages to general commitments to qualitative standards. All 13 services reported having measures of customer service, such as measures of wait times or accuracy of service and 11 services had measures of customer sat

Participants said that the most significant barrier keeping people with disabilities from the workplace is attitudinal, which can include bias and low expectations for people with disabilities. According to participants, there is a fundamental need to change the attitudes of hiring managers, supervisors, coworkers, and prospective employees, and that cultural change within the agencies is critica

Based on a survey of 57 agencies, GAO found that most agencies reported having at least one activity for each of the six components generally associated with a sound safety program--(1) management commitment, (2) employee involvement, (3) education and training, (4) identification of hazards, (5) correction of hazards, and (6) medical management (which includes having a return-to-work program for

GAO noted that: (1) GPS/R surveys account for an extremely small proportion of the estimated paperwork burden that federal agencies impose on businesses; (2) nevertheless, federal agencies estimated that businesses spent 12.6 million hours responding to 180 of these surveys in fiscal year (FY) 1998; (3) GAO estimates that all businesses' financial costs to complete these 180 surveys were between

GAO reviewed the Department of the Navy's implementation of total quality management (TQM). GAO found that: (1) as the Navy invested more time and effort in TQM activities, TQM implementation matured, barriers became less difficult, and greater benefits could be achieved; (2) 68 percent of the Navy's facilities have implemented various phases of TQM and most Navy personnel believed the TQM progra