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As of April 18, 2018, there are 5,184 open recommendations, of which 465 are priority recommendations. Recommendations remain open until they are designated as Closed-implemented or Closed-not implemented.

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Subject Term: "Web pages"

1 publication with a total of 1 priority recommendation
Director: Mctigue Jr, James R
Phone: (202) 512-7968

1 open priority recommendation
Recommendation: The Acting Commissioner of the Internal Revenue Service should direct appropriate officials to develop a long-term strategy to improve web services provided to taxpayers, in accordance with Howto.gov and other federal guidance outlined in our report. To accomplish this, the IRS should develop business cases for all new online services, describing the potential benefits and costs of the project, and use them to prioritize future projects.

Agency: Department of the Treasury: Internal Revenue Service
Status: Open
Priority recommendation

Comments: IRS has made progress in improving its online services strategy, as we recommended, but as of May 2018, IRS has not yet completed its efforts. IRS's strategy has evolved from a singular focus on on-line services to a more comprehensive strategy of taxpayer interaction through all service channels. In November 2017, IRS officials shared a draft outline of their Strategic Plan for 2018-2022 with GAO. The draft outline describes IRS's goals and objectives including expanding digital options for taxpayers and professionals to interact efficiently with IRS. However, this documentation is at a high level and subject to change. Until IRS releases the final Strategic Plan for 2018-2022, GAO will continue to assess the steps IRS is taking to develop a long-term strategy to improve web services for taxpayers. In addition, in November 2017, IRS implemented a new process to identify and prioritize IRS-wide investments and unfunded requirements which are outside the annual budget process. As a part of this new process, IRS's business units are to submit business cases that describe the need for the new investment, costs, benefits, return on investment, risks, and alignment with the Strategic Plan. IRS officials said they will use this prioritization process to score or rank investments using a standard -set of criteria. Having a prioritized list of unfunded requirements would allow IRS executives to allocate resources to the highest priorities when additional funding becomes available.