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    Subject Term: "Student financial assistance"

    1 publication with a total of 1 open recommendation
    Director: Melissa Emrey-Arras
    Phone: (617) 788-0534

    1 open recommendations
    Recommendation: To ensure that veterans' education benefits are used effectively, the Secretary of VA should take additional steps to improve the outreach, accessibility, and usefulness of its educational counseling services, particularly for prospective student veterans, for example by (1) featuring these services in resources intended for prospective students veterans; (2) prioritizing efforts to enable veterans to apply for educational counseling online; and (3) considering cost-effective ways to gather more information on applicants, users, and key program areas (such as the timeliness of service) to better identify service needs or gaps and to improve the effectiveness of future outreach.

    Agency: Department of Veterans Affairs
    Status: Open

    Comments: In March 2017, VA reported that it is continuing to work on a new website to help improve the accessibility and usefulness of its educational counseling services, especially for prospective student veterans. VA noted that it is continuing its process of transitioning to a new website,, which is not yet fully operational. VA has estimated that the new website will be fully operational by the end of September 2017. At that time, GAO will review the new website to make sure that prospective student veterans who want help on how to use their education benefits effectively have an easy-to-follow pathway to access information explaining VA's educational counseling services and the different ways to apply for these services.