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    Subject Term: "Strategic management"

    4 publications with a total of 11 open recommendations
    Director: Timothy J. DiNapoli
    Phone: (202) 512-4841

    2 open recommendations
    Recommendation: To help foster strategic decision making and improvements in the acquisition of services, the Under Secretary of Defense for Acquisition, Technology, and Logistics should, as part of its effort to update the January 2016 instruction, reassess the roles, responsibilities, authorities, and organizational placement of key leadership positions, including functional domain experts, senior services managers, and component level leads.

    Agency: Department of Defense: Office of the Secretary of Defense: Office of the Under Secretary of Defense for Acquisition, Technology, and Logistics
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To help foster strategic decision making and improvements in the acquisition of services, the Under Secretary of Defense for Acquisition, Technology, and Logistics should, as part of its effort to update the January 2016 instruction, clarify the purpose and timing of the Services Requirements Review Board process to better align it with DOD's programming and budgeting processes.

    Agency: Department of Defense: Office of the Secretary of Defense: Office of the Under Secretary of Defense for Acquisition, Technology, and Logistics
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Cary Russell
    Phone: (202) 512- 5431

    3 open recommendations
    Recommendation: The Secretary of Defense should direct the Under Secretary of Defense for Acquisition, Technology and Logistics to establish a strategic policy that incorporates key elements of leading practices for sound strategic management planning, such as a mission statement and long-term goals, to inform the military services' plans for retrograde and reset to support overseas contingency operations and to improve DOD's response to section 324 of the NDAA for Fiscal Year 2014.

    Agency: Department of Defense
    Status: Open

    Comments: This recommendation remains open because we found in our review of DOD's second update (GAO-17-530R) that DOD has not established a strategic policy for retrograde and reset consistent with leading practices on sound strategic management planning. Nor has DOD, as of June 2017, selected an appropriate organization to lead the effort on developing such a policy. We continue to believe that our recommendation remains valid because without a strategic policy for retrograde and reset that incorporates key elements of strategic management planning, DOD cannot ensure that its efforts to develop retrograde and reset guidance provide the necessary strategic planning framework to inform the military services' implementation plans for retrograde and reset. A necessary first step, as DOD has indicated and as we stated in our May 2016 report, is the selection of an appropriate organization to lead the development of the policy.
    Recommendation: To enhance the accuracy of budget reporting to Congress, the Secretary of Defense should direct the Under Secretary of Defense for Acquisition, Technology and Logistics, in coordination with the DOD Comptroller, to develop and require the use of consistent information and descriptions of key terms regarding retrograde and reset in relevant policy and other guidance.

    Agency: Department of Defense
    Status: Open

    Comments: This recommendation remains open because we found in our review of DOD's second update (GAO-17-530R) that DOD has not developed and required the use of consistent information and descriptions of key terms regarding retrograde and reset in policy and guidance. Thus, descriptions of retrograde and reset still vary, and the services use the same terms differently. In its written comments on our report, DOD partially concurred with our recommendation and stated that the Financial Management Regulation had recently been updated to include the definitions of both reset and retrograde that will be used to estimate and report Overseas Contingency Operations costs starting in Fiscal Year 2018, referencing the chapter on Contingency Operations. However, contrary to the department's claim, as of April 2017, the Financial Management Regulation chapter regarding Contingency Operations has not been updated since September 2007.21 An official we met with from the Office of the Under Secretary of Defense (Comptroller) told us that this office will be updating DOD's Financial Management Regulation to include the expanded definition of reset. According to this official, however, the updated Financial Management Regulation will likely not include a definition for retrograde. As we reported in May 2016, major operations typically involve retrograde. However, the chapter of the DOD Financial Management Regulation specific to contingency operations does not provide a definition of retrograde or include any information describing how retrograde costs should be considered or calculated. We continue to believe that if DOD does not ensure the use of consistent terms--especially retrograde and reset--and descriptions in policy and other departmental documents used to inform budget estimates on retrograde and reset, Congress may not receive the consistent and accurate information that it needs to make informed decisions concerning retrograde and reset.
    Recommendation: To improve Army, Navy, and Air Force planning, budgeting, and execution for retrograde and reset efforts, the Secretary of Defense should direct the Secretaries of the Army, Navy, and Air Force to develop service-specific implementation plans for retrograde and reset that incorporate elements of leading practices for sound strategic management planning, such as strategies that include how a goal will be achieved, how an organization will carry out its mission, and the resources required to meet goals.

    Agency: Department of Defense
    Status: Open

    Comments: This recommendation remains open because we found in our review of DOD's second update (GAO-17-530R) that the Army, Navy, and Air Force have not yet developed implementation plans for the retrograde and reset of their equipment, according to service officials. As previously discussed, in May 2016 we recommended that the Secretaries of the Army, Navy, and Air Force develop service-specific implementation plans for retrograde and reset that incorporate elements of leading practices for sound strategic management planning. In its response to our recommendation, DOD partially concurred, stating that the department would determine the appropriate Principal Staff Assistant to lead the development and application of service-related implementation plans. However, as of June 2017, DOD has not identified a lead for this effort. We continue to believe that Army, Navy, and Air Force service-specific implementation plans that articulate goals and strategies for retrograde and reset of equipment, among other things, are important and that reset-related maintenance costs may not consistently be tracked, and resources and funding for retrograde and reset may not be consistently or effectively budgeted for and distributed within each service. For this reason, we continue to believe that our prior recommendation remains valid and reinforces the need for DOD to establish a strategic policy consistent with leading practices on sound strategic management planning to guide and inform the services' plans.
    Director: Zina D. Merritt
    Phone: (202) 512-5257

    3 open recommendations
    Recommendation: To help DOD increase the efficiency and effectiveness of its management of its business operations, and to enhance DOD's ability to achieve its business transformation efforts, the Secretary of Defense should direct the Deputy Secretary of Defense, in his capacity as the CMO, to ensure that the DCMO document business transformation priorities and communicate these priorities to officials responsible for DOD's business functions.

    Agency: Department of Defense
    Status: Open

    Comments: DOD concurred with this recommendation. As of September 2017, DOD is developing a draft of its Agency Strategic Plan for Fiscal Years 2018-2022, which officials stated is intended to communicate the department's strategic goals and objectives for its business operations, among other things. DOD intends to submit the plan to the Office of Management and Budget in February 2018. After the department approves the plan, we will assess the extent to which it documents business transformation priorities and communicates these priorities to officials responsible for DOD's business functions.
    Recommendation: To help DOD increase the efficiency and effectiveness of its management of its business operations, and to enhance DOD's ability to achieve its business transformation efforts, the Secretary of Defense should direct the Deputy Secretary of Defense, in his capacity as the CMO, to ensure that the DCMO oversee the development of a corrective action plan, in coordination with officials responsible for DOD business functions, that outlines the root causes for business transformation weaknesses and the solutions needed to address those weaknesses.

    Agency: Department of Defense
    Status: Open

    Comments: DOD concurred with this recommendation. DOD has developed corrective action plans to address recommendations from some of our prior work. For example, in August 2017, DOD developed a corrective action plan to address recommendations from our December 2016 report on the military departments' business transformation efforts. The corrective action plan identifies the deficiencies highlighted in the report, as well as key corrective actions, estimated and actual completion dates, and measures capturing demonstrated results. DOD officials stated that the department is working towards adopting a process to require similar corrective action plans for all of our open recommendations. We will continue monitor whether DOD adopts this process and creates similar corrective action plans that address business transformation weaknesses identified in our prior work.
    Recommendation: To help DOD increase the efficiency and effectiveness of its management of its business operations, and to enhance DOD's ability to monitor the progress of its business transformation efforts, the Secretary of Defense should direct the Office of the DCMO to, in coordination with officials responsible for DOD's business functions, develop performance measures that reflect key attributes of successful performance measures, such as clarity, comprehensiveness, and linkage.

    Agency: Department of Defense
    Status: Open

    Comments: DOD concurred with this recommendation. In May 2017, the Acting DCMO issued a memorandum outlining a DOD strategic planning framework. The DOD strategic planning framework is intended to align DOD core business functions with the Office of Management and Budget's reform categories. As part of this framework, DOD components are tasked with conducting thorough reviews of their business operations, identifying reform initiatives, and developing performance goals and measures to monitor and assess implementation of reform activities. DOD plans to include the reform initiatives and specific performance goals and measures in its Agency Strategic Plan for Fiscal Years 2018-2022. As of September 2017, DOD is developing a draft of its plan and expects to submit the plan to the Office of Management and Budget in February 2018. After the department approves the plan, we will assess the extent to which the performance measures included in the plan reflect key attributes of successful performance measures, such as clarity, comprehensiveness, and linkage.
    Director: Maurer, Diana C
    Phone: (202) 512-9627

    3 open recommendations
    Recommendation: To help ensure that FEMA's agencywide workforce planning and training efforts are conducted in a comprehensive and integrated manner, the FEMA Administrator should identify and document long-term and quantifiable mission critical goals that reflect the agency's priorities for workforce planning and training.

    Agency: Department of Homeland Security: Directorate of Emergency Preparedness and Response: Federal Emergency Management Agency
    Status: Open

    Comments: In October 2016, agency officials said they had contracted for the development of a Workforce Strategic Plan that is intended to assess current steady state staffing needs based on mission requirements and establish workforce models capable of determining future needs based on workload drivers. Further, they said the plan will monitor and evaluate FEMA's progress towards mission critical goals and the contribution that human capital results have made towards achieving programmatic priorities. In July 2017, they provided an updated estimate that the plan will be completed by June 2020. Pending completion of this effort, the recommendation will remain open.
    Recommendation: To help ensure that FEMA's agencywide workforce planning and training efforts are conducted in a comprehensive and integrated manner, the FEMA Administrator should establish a time frame for completing the development of quantifiable performance measures related to workforce planning and training efforts.

    Agency: Department of Homeland Security: Directorate of Emergency Preparedness and Response: Federal Emergency Management Agency
    Status: Open

    Comments: In October 2016, agency officials said they had contracted for the development of a Workforce Strategic Plan that is intended to assess current steady state staffing needs based on mission requirements and establish workforce models capable of determining future needs based on workload drivers. Once complete, they said the plan will identify performance metrics to track FEMA's progress towards mission critical goals regarding workforce planning and training efforts. In July 2017, they provided an updated estimate that the plan will be completed by September 2020. Pending completion of this effort, the recommendation will remain open.
    Recommendation: To better inform FEMA's decision-making related to agencywide workforce planning and training efforts, the FEMA Administrator should develop systematic processes to collect and analyze workforce and training data.

    Agency: Department of Homeland Security: Directorate of Emergency Preparedness and Response: Federal Emergency Management Agency
    Status: Open

    Comments: In July 2017, officials reported that FEMA's Chief Component Human Capital Office was preparing a Training Plan that will outline the collection and analysis methodology of training data with an estimated completion date of September 2018. Pending documentation of the results of these efforts this recommendation will remain open.