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    Subject Term: "Musculoskeletal system"

    1 publication with a total of 1 open recommendation including 1 priority recommendation
    Director: Bertoni, Daniel
    Phone: (202) 512-7215

    1 open recommendations
    including 1 priority recommendation
    Recommendation: The Secretary of Veterans Affairs should take steps to better understand both the difficulties faced by readjusting veterans and the characteristics of those who may be more likely to face such difficulties, and use the results to determine how best to enhance its benefits and services to these veterans.

    Agency: Department of Veterans Affairs
    Status: Open
    Priority recommendation

    Comments: As of December 2017, VA has taken some steps to better understand the difficulties faced by readjusting veterans but has not yet completed others. Since November 2014, VA reported that it has been working with DOD to develop the joint process for conducting Care Coordination Process Reviews (formerly known as Qualitative Case Reviews), which focused on reviewing care coordination processes and effectiveness. According to VA, after Senior Interagency Care Coordination Committee Leaders completing a tabletop exercise that included case reviews in October 2016, it was determined that the quality of care provided to servicemembers and veterans are not in question and therefore there was no further need to conduct the reviews. In January 2015, VA produced a report on veteran economic competitiveness that recommended that VA develop targeted strategies for vulnerable populations, such as veterans who separate from the military without a GED or high school diploma and veterans who are separating after their rehabilitation. The report also recommended that VA continue to research the educational and economic status of veterans and coordinate with other federal agencies to identify and address gaps in current programs and policies that may result in barriers to economic success among vulnerable segments of the veteran population. In an effort to enhance the Transition Goals, Plans, Success program, VA awarded a contract in fiscal year 2017 to design, develop, and test a long-term assessment instrument to study the population of veterans who participate in the program. Given the time needed to receive approval and conduct the survey, VA expects to analyze the data and develop recommendations for program improvements between May 2019 and January 2020. VA also reported that it is working with the Transition Assistance Program Interagency partners to improve the program by:(1)redesigning the curriculum to reflect a more holistic view of transition; (2) fully integrating program objectives into the military lifecycle; and, (3) analyzing post-transition survey data to assess the effectiveness of and further enhance existing benefits and services. VA expects to complete these efforts in November 2019. GAO will consider this recommendation closed when VA has used the results from its January 2015 report to determine how best to enhance its benefits and services to veterans.