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    Results:

    Subject Term: "Managing for results"

    6 publications with a total of 18 open recommendations
    Director: J. Christopher Mihm
    Phone: (202) 512-6806

    4 open recommendations
    Recommendation: The Director of OMB should revise and publicly issue OMB guidance--through an update to its Circular No. A-11, a memorandum, or other means--to provide time frames and associated milestones for implementing the federal program inventory. (Recommendation 2)

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: The Director of OMB should consider--as OMB determines its strategy for resumed implementation of the federal program inventory--using a systematic approach, such as the information architecture framework, to help ensure that GPRAMA requirements and our past recommendations for the inventory are addressed. (Recommendation 3)

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: The Director of OMB should work with the Performance Improvement Council to identify and share among agencies practices for expanding the use of data-driven performance reviews beyond agency priority goals, such as for other performance goals and at lower levels within agencies, that have led to performance improvements. (Recommendation 4)

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: The Director of OMB should update Performance.gov to explain that quarterly reporting on the fiscal year 2014 through 2017 cross-agency priority goals and fiscal year 2016 and 2017 agency priority goals (APGs) was suspended, and provide the location of final progress updates for these goals. (Recommendation 1)

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: J. Christopher Mihm
    Phone: (202) 512-6806

    3 open recommendations
    Recommendation: The Director of the Office of Management and Budget, in consultation with the Performance Improvement Council and General Services Administration, should ensure the information presented on Performance.gov consistently complies with GPRAMA public reporting requirements for the website's content.

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: In July 2017, Office of Management and Budget (OMB) staff informed us that they will be partnering with a vendor to redesign Performance.gov, and that they plan to launch the new site in February 2018, concurrent with the President's Budget for fiscal year 2019. OMB staff also told us they will ensure that the redesigned site includes content that meets public reporting requirements, and anticipate releasing updated agency reporting guidance in the fall of 2017 to help ensure agencies are prepared to report required data. We will continue to monitor the status of actions to address this recommendation.
    Recommendation: The Director of the Office of Management and Budget, in consultation with the Performance Improvement Council and General Services Administration, should analyze and, where appropriate, implement usability test results to improve Performance.gov.

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: In July 2017, Office of Management and Budget (OMB) staff informed us that they will be partnering with a vendor to redesign Performance.gov, and that they plan to launch the new site in February 2018, concurrent with the President's Budget for fiscal year 2019. According to OMB staff, results from previous usability tests of the website will be used to inform the redesign of the site to make it more user-friendly and accessible. We will continue to monitor the status of actions to address this recommendation.
    Recommendation: The Director of the Office of Management and Budget, in consultation with the Performance Improvement Council and General Services Administration, should develop a strategic plan for the future of Performance.gov. Among other things, this plan should include: (A) the goals, objectives, and resources needed to consistently meet Digitalgov.gov and GPRAMA requirements; (B) a customer outreach plan that considers how (1) OMB informs users of changes in Performance.gov, (2) OMB uses social media as a method of communication, and (3) users access Performance.gov so that OMB could, as appropriate, deploy mobile applications to communicate effectively; and (C) a strategy to manage and archive the content and data on Performance.gov in accordance with National Archives and Records Administration guidance.

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: In July 2017, Office of Management and Budget (OMB) staff informed us that they will be partnering with a vendor to redesign Performance.gov, and that they plan to launch the new site in February 2018, concurrent with the President's Budget for fiscal year 2019. OMB and PIC staff stated that the vendor will help them develop a strategic plan for Performance.gov. According to OMB staff, once selected, the new vendor will also be charged with developing a stakeholder outreach plan that will encompass diverse groups including Congress, federal agency managers and staff, and other interested groups. We will continue to monitor the status of actions to address this recommendation.
    Director: J. Christopher Mihm
    Phone: (202) 512-6806

    5 open recommendations
    Recommendation: To help ensure that agency review processes provide frequent, regular opportunities to assess progress on agency priority goals (APG), and are conducted in a manner consistent with GPRA Modernization Act of 2010 (GPRAMA) requirements, OMB guidance, and leading practices, the Secretary of Defense should work with the COO and PIO to modify the Department's review processes to ensure that review meetings are led by the agency head or COO.

    Agency: Department of Defense
    Status: Open

    Comments: In July 2017, Department of Defense (DOD) staff informed us that the department's quarterly performance reviews, which had been reinstituted in late 2016, have been put on hold while the department's new strategic plan is under development. According to DOD staff, the quarterly reviews will not resume until after the department's new strategic plan is approved and released. We will continue to monitor the status of actions to address this recommendation.
    Recommendation: To help ensure that agency review processes provide frequent, regular opportunities to assess progress on agency priority goals (APG), and are conducted in a manner consistent with GPRA Modernization Act of 2010 (GPRAMA) requirements, OMB guidance, and leading practices, the Secretary of Defense should work with the COO and PIO to modify the Department's review processes to ensure that review meetings are used to review progress on all APGs at least once a quarter, discuss at-risk goals and improvement strategies, and assess whether specific program activities, policies, or other activities are contributing to goals as planned.

    Agency: Department of Defense
    Status: Open

    Comments: In July 2017, Department of Defense (DOD) staff informed us that the department's quarterly performance reviews, which had been reinstituted in late 2016, have been put on hold while the department's new strategic plan is under development. According to DOD staff, the quarterly reviews will not resume until after the department's new strategic plan is approved and released. We will continue to monitor the status of actions to address this recommendation.
    Recommendation: To help ensure that agency review processes provide frequent, regular opportunities to assess progress on agency priority goals (APG), and are conducted in a manner consistent with GPRA Modernization Act of 2010 (GPRAMA) requirements, OMB guidance, and leading practices, the Secretary of Defense should work with the COO and PIO to modify the Department's review processes to ensure that review meetings are used by participants to identify, agree upon, document and track follow-up actions.

    Agency: Department of Defense
    Status: Open

    Comments: In July 2017, Department of Defense (DOD) staff informed us that the department's quarterly performance reviews, which had been reinstituted in late 2016, have been put on hold while the department's new strategic plan is under development. According to DOD staff, the quarterly reviews will not resume until after the department's new strategic plan is approved and released. We will continue to monitor the status of actions to address this recommendation.
    Recommendation: To help ensure that agency review processes provide frequent, regular opportunities to assess progress on agency priority goals (APG), and are conducted in a manner consistent with GPRA Modernization Act of 2010 (GPRAMA) requirements, OMB guidance, and leading practices, the Secretary of State should work with the COO and PIO to modify the Department's review processes to ensure that progress on each APG is reviewed in an in-person review meeting at least quarterly.

    Agency: Department of State
    Status: Open

    Comments: According to information provided by State Department staff in June 2017, efforts to address this recommendation are currently on hold until a new Chief Operating Officer (COO) for the department has been appointed. Once a new COO is in place the department plans to move forward with in-person quarterly reviews based on the COO's guidance. We will continue to monitor the status of actions to address this recommendation.
    Recommendation: To help ensure that agency review processes provide frequent, regular opportunities to assess progress on agency priority goals (APG), and are conducted in a manner consistent with GPRA Modernization Act of 2010 (GPRAMA) requirements, OMB guidance, and leading practices, the Secretary of State should work with the COO and PIO to modify the Department's review processes to ensure that the reviews are led by the agency head or COO.

    Agency: Department of State
    Status: Open

    Comments: According to information provided by State Department staff in June 2017, efforts to address this recommendation are currently on hold until a new Chief Operating Officer (COO) for the department has been appointed. Once a new COO is in place the department plans to move forward with in-person quarterly reviews based on the COO's guidance. We will continue to monitor the status of actions to address this recommendation.
    Director: J. Christopher Mihm
    Phone: (202) 512-6806

    1 open recommendations
    Recommendation: To ensure goal leader and deputy goal leader accountability, the Director of OMB should work with agencies to ensure that agency priority goal leader and deputy goal leader performance plans demonstrate a clear connection with agency priority goals.

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: We contacted OMB and Performance Improvement Council (PIC) staff about this recommendation in November 2016 and February 2017. They have not yet responded regarding whether they have taken any action to implement this recommendation.
    Director: Mihm, J Christopher
    Phone: (202) 512-6806

    1 open recommendations
    Recommendation: To improve implementation of GPRAMA and help address pressing governance issues, given the common, long-standing difficulties agencies continue to face in measuring the performance of various types of federal programs and activities--contracts, direct services, grants, regulations, research and development, and tax expenditures--the Director of OMB should work with the PIC to develop a detailed approach to examine these difficulties across agencies, including identifying and sharing any promising practices from agencies that have overcome difficulties in measuring the performance of these program types. This approach should include goals, planned actions, and deliverables along with specific time frames for their completion, as well as the identification of the parties responsible for each action and deliverable.

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: As of August 2017, OMB and the PIC have taken some limited actions to address this recommendation. According to information provided by staff from OMB and the PIC in June 2015, they had taken some initial steps to address this recommendation in a few areas, such as acquisition management (contracts). In addition, the PIC formed a working group on performance measurement that, in part, is focusing on how to develop appropriate performance measures. However, OMB and the PIC have not yet developed a comprehensive and detailed approach to address these issues as recommended in our report. OMB staff told us in August 2017 that efforts related to the future implementation of the Program Management Improvement Accountability Act could help address this recommendation. We will continue to monitor progress.
    Director: Mihm, J Christopher
    Phone: (202) 512-6806

    4 open recommendations
    Recommendation: To improve performance management staff capacity to support performance management in federal agencies, the Director of OPM, in coordination with the PIC and the Chief Learning Officer (CLO) Council, should work with agencies to identify competency areas needing improvement within agencies.

    Agency: Office of Personnel Management
    Status: Open

    Comments: GAO reached out to Performance Improvement Council (PIC) and Office of Management and Budget staff in November 2016 and February 2017 for an update on the status of this recommendation, but has not received a response. In May 2016, the PIC had reported that it has an ongoing series of survey and focus group work that includes some issues related to learning needs, but that they do not address competency areas directly as the PIC community does not find this framework useful.
    Recommendation: To improve performance management staff capacity to support performance management in federal agencies, the Director of OPM, in coordination with the PIC and the CLO Council, should work with agencies to identify agency training that focuses on needed performance management competencies.

    Agency: Office of Personnel Management
    Status: Open

    Comments: GAO reached out to Performance Improvement Council (PIC) and Office of Management and Budget staff in November 2016 and February 2017 for an update on the status of this recommendation, but has not received a response. In May 2016, the PIC had reported that it had created and was piloting performance training to test the best way to make this training available to a broad audience. Previously, the PIC had planned to use a website, LearnPerformance.gov, to make courses on performance management competencies available. According to the PIC, the website had been taken down and there is ongoing discussion about what to do in its place.
    Recommendation: To improve performance management staff capacity to support performance management in federal agencies, the Director of OPM, in coordination with the PIC and the CLO Council, should work with agencies to share information about available agency training on competency areas needing improvement.

    Agency: Office of Personnel Management
    Status: Open

    Comments: GAO reached out to Performance Improvement Council (PIC) and Office of Management and Budget staff in November 2016 and February 2017 for an update on the status of this recommendation, but has not received a response. In May 2016, the PIC had reported that it had created and was piloting performance training to test the best way to make this training available to a broad audience. Previously, the PIC had planned to use a website, LearnPerformance.gov, to make courses on performance management competencies available. According to the PIC, the website had been taken down and there is ongoing discussion about what to do in its place.
    Recommendation: To ensure that the PIC has a clear plan for accomplishing its goals and evaluating its progress, the Director of OMB should work with the PIC to update its strategic plan and review the PIC's goals, measures, and strategies for achieving performance, and revise them if appropriate.

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: GAO reached out in November 2016 and February 2017 to staff at the Office of Management and Budget and Performance Improvement Council regarding the status of this recommendation, but has not received a response.