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    Results:

    Subject Term: "Job satisfaction surveys"

    2 publications with a total of 2 open recommendations
    Director: Daniel Garcia-Diaz
    Phone: (202) 512-8678

    1 open recommendations
    Recommendation: In order to ensure sustained leadership commitment to and accountability for CFPB's efforts to promote a diverse, inclusive, and fair workplace, in coordination with representatives of CFPB's employee union, the Director should develop tools to collect more comprehensive employee feedback on the grievance complaint processes to understand and remedy factors that may reduce employee confidence in these processes.

    Agency: Consumer Financial Protection Bureau
    Status: Open

    Comments: As of May 2017, CFPB had reached agreement with its employee union on a process to collect more comprehensive employee feedback on its grievance complaint processes, but CFPB had not yet implemented this new process. This new process will include a short survey that will be provided to employees who participate in the grievance process. A CFPB official said that CFPB will begin using this survey to collect feedback once it has determined the best point in the grievance process to distribute it.
    Director: Maurer, Diana C
    Phone: (202) 512-9627

    1 open recommendations
    Recommendation: To strengthen DHS's evaluation and planning process for addressing employee morale, the Secretary of Homeland Security should direct the Office of the Chief Human Capital Officer (OCHCO) and component human capital officials to examine their root cause analysis efforts and, where absent, add the following: comparisons of demographic groups, benchmarking against similar organizations, and linkage of root cause findings to action plans.

    Agency: Department of Homeland Security
    Status: Open

    Comments: In fiscal year 2012, we reviewed and reported on actions DHS took to address the morale of its employees. We reported, among other things, that DHS's Office of the Chief Human Capital Officer and DHS components had not consistently used three survey analysis techniques when analyzing employee survey results--comparisons of demographic groups, benchmarking against similar organizations, and linking root cause findings to action plans. DHS OCHCO officials, and supporting documentation, indicate some actions taken to incorporate these techniques. Specifically, as of June 2017, officials provided copies of the DHS FY 2017 Component Employee Engagement Action Plans. We reviewed the action plans and spoke with DHS OCHCO officials to determine the extent to which DHS's action plans addressed our recommendation. Several action plans we reviewed included evidence of utilizing the three survey analysis techniques we recommended, while other action plans lack some or all of the techniques. For example, components whose action plans fully address the recommendation includes: Customs and Border Protection (CBP), Federal Emergency Management Agency (FEMA), Immigration and Customs Enforcement (ICE), and the Transportation Security Administration (TSA). Components whose action plans partially address the recommendation are: U.S. Citizenship and Immigration Services (USCIS), U.S. Coast Guard (USCG), and U.S. Secret Service (USSS). National Protection and Programs Directorate's (NPPD) action plan did not address any of the three survey analysis techniques. According to DHS OCHCO officials, while OCHCO developed a checklist to consult when creating action plans to address employee survey results, senior management decided not to require that components use the checklist in developing their action plans as it may limit their freedom to develop their goals and planning. To fully address this recommendation, DHS OCHCO officials need to continue to provide documentary evidence of demographic analysis, benchmarking, and root cause linkage efforts completed for components that have not fully addressed the recommendation in their action plans. DHS OCHCO officials agreed with our analysis and reiterated their intent to fully implement this recommendation. We will update the status of this recommendation after additional information is received from DHS. Status as of June 2017.