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    Subject Term: "Inventory control"

    18 publications with a total of 214 open recommendations including 5 priority recommendations
    Director: Andrew J Von Ah
    Phone: (213) 830-1011

    1 open recommendations
    Recommendation: To minimize unnecessary overlap and duplication and more efficiently use DOD's U.S. distribution centers, the Secretary of Defense should direct the Under Secretary of Defense for Acquisition, Technology, and Logistics (or the subsequent Under Secretary for Acquisition and Sustainment), in conjunction with the Director of DLA, and the Secretaries of the Army, the Air Force, and the Navy, to assess and direct the implementation of actions, as appropriate, that can be taken using existing authorities to close, realign, or dispose of existing infrastructure.

    Agency: Department of Defense
    Status: Open

    Comments: We are awaiting confirmation from the agency on what actions have been taken in response to this recommendation. Once received, we will provide the updated information.
    Director: Valerie Melvin
    Phone: (202) 512-6304

    6 open recommendations
    Recommendation: To provide clinicians and pharmacists with improved tools to support pharmacy services to veterans and reduce risks to patient safety, the Secretary of Veterans Affairs should direct the Assistant Secretary for Information and Technology and the Under Secretary for Health to establish and implement a plan for updating the pharmacy system to address the inefficiencies with viewing patient medication data in the Outpatient Pharmacy application and between the pharmacy application and viewers.

    Agency: Department of Veterans Affairs
    Status: Open

    Comments: VA concurred with our recommendation and in August 2017 stated that it had identified $4 million in fiscal year 2018 to establish a pharmacy graphical user interface. According to the department, it plans to complete its action in response to this recommendation by June 2018.
    Recommendation: To provide clinicians and pharmacists with improved tools to support pharmacy services to veterans and reduce risks to patient safety, the Secretary of Veterans Affairs should direct the Assistant Secretary for Information and Technology and the Under Secretary for Health to complete a plan for the implementation of an approach to data standardization that will support the capability for clinicians and pharmacists to view complete DOD data and receive order checks that consistently include DOD data.

    Agency: Department of Veterans Affairs
    Status: Open

    Comments: VA concurred in principle with our recommendation and in August 2017 stated that it plans to implement the electronic health record system that is being deployed by DOD, which will present VA clinicians with complete DOD data and the ability to perform order checks on DOD data. In parallel, the department is continuing and expanding the implementation of data standardization. According to the department, it plans to complete its action in response to this recommendation by October 2019.
    Recommendation: To provide clinicians and pharmacists with improved tools to support pharmacy services to veterans and reduce risks to patient safety, the Secretary of Veterans Affairs should direct the Assistant Secretary for Information and Technology and the Under Secretary for Health to conduct an assessment to determine to what extent interoperability of VA's pharmacy system with DOD's pharmacy system is impacting transitioning service members.

    Agency: Department of Veterans Affairs
    Status: Open

    Comments: VA concurred with our recommendation and in May 2017 stated that the health executive committee would complete an assessment to determine the extent interoperability with DOD's pharmacy system is impacting transitioning service members. According to the department, it planned to complete its actions in response to this recommendation by September 2017. We will update the status of this recommendation when VA provides documentation of its interoperability assessment to us.
    Recommendation: To provide clinicians and pharmacists with improved tools to support pharmacy services to veterans and reduce risks to patient safety, the Secretary of Veterans Affairs should direct the Assistant Secretary for Information and Technology and the Under Secretary for Health to develop and execute a plan for implementing the capability to send outbound e-prescriptions to non-VA pharmacies, in accordance with National Council for Prescription Drug Programs standards.

    Agency: Department of Veterans Affairs
    Status: Open

    Comments: VA concurred with our recommendation and in August 2017 stated that it will review its plan for e-prescribing functionality after it has signed a contract to adopt the electronic health record system that is being deployed by DOD. According to the department, it plans to complete its action in response to this recommendation by March 2018.
    Recommendation: To provide clinicians and pharmacists with improved tools to support pharmacy services to veterans and reduce risks to patient safety, the Secretary of Veterans Affairs should direct the Assistant Secretary for Information and Technology and the Under Secretary for Health to ensure that the department's evaluation of alternatives for electronic health records includes consideration for additional generation level 3 capability such as navigating from an alert to medication order in the electronic health record system.

    Agency: Department of Veterans Affairs
    Status: Open

    Comments: VA concurred with our recommendation and in August 2017 stated that it had entered into contract negotiations to acquire and deploy a level 3 electronic health record system that is expected to address pharmacy functions. The department plans to award this contract in December 2017. We will update the status of this recommendation when VA provides documentation of its evaluation of alternatives to us.
    Recommendation: To provide clinicians and pharmacists with improved tools to support pharmacy services to veterans and reduce risks to patient safety, the Secretary of Veterans Affairs should direct the Assistant Secretary for Information and Technology and the Under Secretary for Health to reassess the priority for establishing an inventory management capability to monitor and update medication levels and track when to reorder medications.

    Agency: Department of Veterans Affairs
    Status: Open

    Comments: VA concurred with our recommendation and in August 2017 stated that it will reassess the prioritization of medication inventory management after a contract for adoption of the electronic health record system is signed in December 2017. According to the department, it plans to complete its action in response to this recommendation by June 2018.
    Director: Zina Merritt
    Phone: (202) 512-5257

    2 open recommendations
    Recommendation: The Secretary of Defense should direct the Assistant Secretary of Defense for Logistics and Materiel Readiness, in collaboration with the Director, Defense Logistics Agency; the Secretaries of the Army, Navy, and Air Force; the Commandant of the Marine Corps; the Commander of the United States Transportation Command; and the Chairman of the Joint Chiefs of Staff, to use the key attributes of successful performance measures--including clarity, measurable target, objectivity, reliability, baseline and trend data, and linkage--in refining the performance measures in subsequent updates to the Strategy to improve DOD's efforts to monitor asset visibility initiatives.

    Agency: Department of Defense
    Status: Open

    Comments: DOD, in its comments on the draft report, partially concurred. DOD stated that it recognizes the need for performance measures to ensure the success of an asset visibility improvement effort but noted that the level of complexity and granularity of the metrics we suggest may not be suitable for all initiatives. DOD also stated that the purpose of the Strategy is to create a framework whereby the components can work collaboratively to coordinate and integrate department-wide efforts to improve asset visibility, not to provide complete direction on how to define, implement, and oversee these initiatives. Additionally, DOD stated that the next edition of the Strategy will encourage the adoption of our six key attributes for asset visibility initiatives to the extent appropriate, but will not mandate their use. As discussed in our report, use of the key attributes in measuring the performance of asset visibility initiatives would help DOD to better assess department-wide progress against the goals in its Strategy and clarify what additional steps need to be taken to enable decision makers to exercise effective oversight. Encouraging adoption of the key attributes, as DOD plans to do, is a positive step, but we continue to believe that DOD needs to use these key attributes to refine its performance measures to monitor the initiatives in the future.
    Recommendation: The Secretary of Defense should direct the Assistant Secretary of Defense for Logistics and Materiel Readiness, in collaboration with the Director, Defense Logistics Agency; the Secretaries of the Army, Navy, and Air Force; the Commandant of the Marine Corps; the Commander of the United States Transportation Command; and the Chairman of the Joint Chiefs of Staff, to incorporate into after-action reports information relating to performance measures for the asset visibility initiatives when evaluating and closing these initiatives to ensure that implemented initiatives will achieve the goals and objectives in the Strategies.

    Agency: Department of Defense
    Status: Open

    Comments: DOD, in its comments on the draft report, partially concurred. DOD stated that it is important to capture and review performance data prior to a component closing an asset visibility initiative, but that the Strategy after-action report is not intended to be used to evaluate the success of an asset visibility initiative or to determine if an initiative has met its intended objectives. According to DOD, documentation and information to support the evaluation of initiatives is defined by and executed in accordance with component-level policy and procedures. DOD agreed to update its Strategy to clarify the purpose and use of the after-action reports and to ensure that the Strategy specifies roles and responsibilities for evaluating and closing initiatives. DOD?s response, however, did not state whether and how these updates to the Strategy would result in more consistent incorporation of information relating to performance measures when closing initiatives in the future. As we noted previously in this report, according to the 2015 Strategy, the after-action report for closed initiatives should include information on the objectives met, problems or gaps resolved, and measures of success obtained. We believe our recommendation is consistent with this guidance. Without incorporating this information, DOD does not have assurance that closed initiatives have been fully assessed and have resulted in achieving the goals and objectives of the Strategies. Therefore, we continue to believe that full implementation of our recommendation is needed.
    Director: David Powner
    Phone: (202) 512-9286

    24 open recommendations
    Recommendation: To improve federal agencies' efforts to rationalize their portfolio of applications, the heads of the Departments of Agriculture, Commerce, Education, Energy, Health and Human Services, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; and heads of the Environmental Protection Agency; National Aeronautics and Space Administration; National Science Foundation; Nuclear Regulatory Commission; Office of Personnel Management; Small Business Administration; Social Security Administration; and U.S. Agency for International Development should direct their Chief Information Officers (CIOs) and other responsible officials to improve their inventories by taking steps to fully address the practices we identified as being partially met or not met.

    Agency: United States Agency for International Development
    Status: Open

    Comments: We reported that the U.S. Agency for International Development (USAID) had partially met the following two practices for establishing a complete software application inventory, (1) includes these systems from all organizational component, and (2) is regularly updated with quality controls to ensure reliability. In September 2017, USAID provided its updated application inventory, which includes enterprise IT and business systems from all organizational components--with the exception of two small offices that USAID officials stated use IT systems provided by other business units. In addition, we verified that the inventory includes basic application attributes, to include system name, system description, and system owner; however, it does not include the system description and owner for all systems listed. USAID officials reported that they have efforts underway to identify system owners and collect system descriptions from these owners. USAID has also taken steps to ensure the reliability of the inventory, including a data call it conducted to gather information for its updated application inventory, as well as efforts from its Business Enterprise Architecture team to follow up with system owners to obtain complete and accurate system information. We plan to continue to monitor USAID's efforts.
    Recommendation: To improve federal agencies' efforts to rationalize their portfolio of applications, the heads of the Departments of Agriculture, Commerce, Education, Energy, Health and Human Services, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; and heads of the Environmental Protection Agency; National Aeronautics and Space Administration; National Science Foundation; Nuclear Regulatory Commission; Office of Personnel Management; Small Business Administration; Social Security Administration; and U.S. Agency for International Development should direct their Chief Information Officers (CIOs) and other responsible officials to improve their inventories by taking steps to fully address the practices we identified as being partially met or not met.

    Agency: Department of Education
    Status: Open

    Comments: We reported that the Department of Education partially met the following software application inventory practice: regularly updates the inventory with quality controls to ensure reliability. Specifically, we reported that the department had not yet established a policy for updating its inventory. In May 2017, the department issued an updated Lifecycle Management Framework directive, which requires system program managers to update the IT asset management information, including for software applications, in the department's Cyber Security Assessment and Management (CSAM) tool. In addition, in June 2017, the department updated its System Inventory Methodology and Guidance Document to ensure that the inventories within CSAM accurately reflect the system's software and operating system, and that all software utilized on the system is appropriately licensed and approved for use by the department's Enterprise Architecture Review Board. We will follow up with the department to determine whether it is using its updated policies.
    Recommendation: To improve federal agencies' efforts to rationalize their portfolio of applications, the heads of the Departments of Agriculture, Commerce, Education, Energy, Health and Human Services, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; and heads of the Environmental Protection Agency; National Aeronautics and Space Administration; National Science Foundation; Nuclear Regulatory Commission; Office of Personnel Management; Small Business Administration; Social Security Administration; and U.S. Agency for International Development should direct their Chief Information Officers (CIOs) and other responsible officials to improve their inventories by taking steps to fully address the practices we identified as being partially met or not met.

    Agency: Department of Commerce
    Status: Open

    Comments: We reported that the Department of Commerce did not meet the following software application inventory practice: regularly updates the inventory with quality controls to ensure reliability. Specifically, the department did not provide evidence of a process to regularly update its inventory or quality controls to ensure the reliability of the data collected. In October 2017, the department reported that application inventory information will be captured through the Department of Commerce Capital Planning and Investment Control (CPIC) system, as part of its regular updating of investment information. Further, the department stated that it will update its CPIC handbook to provide guidance on quality control to ensure reliability of the data collected. We plan to continue to follow up with Commerce to monitor the status of these planned actions.
    Recommendation: To improve federal agencies' efforts to rationalize their portfolio of applications, the heads of the Departments of Agriculture, Commerce, Education, Energy, Health and Human Services, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; and heads of the Environmental Protection Agency; National Aeronautics and Space Administration; National Science Foundation; Nuclear Regulatory Commission; Office of Personnel Management; Small Business Administration; Social Security Administration; and U.S. Agency for International Development should direct their Chief Information Officers (CIOs) and other responsible officials to improve their inventories by taking steps to fully address the practices we identified as being partially met or not met.

    Agency: Department of Energy
    Status: Open

    Comments: We reported that the Department of Energy partially met the following three software application inventory practices, (1) includes systems from all organizational components, (2) specifies basic application attributes, and (3) is regularly updated with quality controls to ensure reliability. In May 2017, the department reported that it plans to implement automated monitoring and inventory tools by the end of fiscal year 2018, which it expects will address the key practices. We plan to monitor the department's efforts to implement the tools.
    Recommendation: To improve federal agencies' efforts to rationalize their portfolio of applications, the heads of the Departments of Agriculture, Commerce, Education, Energy, Health and Human Services, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; and heads of the Environmental Protection Agency; National Aeronautics and Space Administration; National Science Foundation; Nuclear Regulatory Commission; Office of Personnel Management; Small Business Administration; Social Security Administration; and U.S. Agency for International Development should direct their Chief Information Officers (CIOs) and other responsible officials to improve their inventories by taking steps to fully address the practices we identified as being partially met or not met.

    Agency: Department of Housing and Urban Development
    Status: Open

    Comments: We reported that the Department of Housing and Urban Development partially met the following three software application inventory practices, (1) includes systems from all organizational components, (2) specifies basic application attributes, and (3) is regularly updated with quality controls to ensure reliability. In June 2017, the department reported that is working to identify applications in field offices, and plan for this effort to be completed in fiscal year 2018. In addition, the department stated it plans to update the inventory to include business functions for each system by the end of fiscal year 2017. Further, department officials stated that to ensure the accuracy and reliability of the application inventory, the department plans to conduct quarterly portfolio reviews starting in fiscal year 2018. We plan to continue to monitor the department's efforts.
    Recommendation: To improve federal agencies' efforts to rationalize their portfolio of applications, the heads of the Departments of Agriculture, Commerce, Education, Energy, Health and Human Services, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; and heads of the Environmental Protection Agency; National Aeronautics and Space Administration; National Science Foundation; Nuclear Regulatory Commission; Office of Personnel Management; Small Business Administration; Social Security Administration; and U.S. Agency for International Development should direct their Chief Information Officers (CIOs) and other responsible officials to improve their inventories by taking steps to fully address the practices we identified as being partially met or not met.

    Agency: Department of Health and Human Services
    Status: Open

    Comments: We reported that the Department of Health and Human Services (HHS) partially met the following software application inventory practice: is regularly updated with quality controls to ensure reliability. In June 2017 we followed up with HHS to obtain a status of actions to address our recommendation. As of November 2017, we were still waiting for a response.
    Recommendation: To improve federal agencies' efforts to rationalize their portfolio of applications, the heads of the Departments of Agriculture, Commerce, Education, Energy, Health and Human Services, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; and heads of the Environmental Protection Agency; National Aeronautics and Space Administration; National Science Foundation; Nuclear Regulatory Commission; Office of Personnel Management; Small Business Administration; Social Security Administration; and U.S. Agency for International Development should direct their Chief Information Officers (CIOs) and other responsible officials to improve their inventories by taking steps to fully address the practices we identified as being partially met or not met.

    Agency: Social Security Administration
    Status: Open

    Comments: We reported that the Social Security Administration (SSA) partially met the following two software application inventory practices, (1) includes systems from all organization components, and (2) regularly updates the inventory with quality controls to ensure reliability. In March 2017, SSA officials reported that the agency's Office of Systems and Office of Operations continue to collaborate on integrating application information into the Enterprise Application Inventory. The officials reported that regionally developed applications that have been granted authority to operate have been imported into the enterprise application inventory. In addition, the officials stated that the Office of Operations is in the process of redesigning their repository to accommodate requirements to support the Enterprise Application Inventory, including the ability to update and maintain application information in the enterprise repository. Lastly, SSA officials reported that its Office of Information Security and Office of Systems continue to work to identify additional headquarters applications and develop process and automation to include applications in the inventory. However, the agency did not provide documentation that supports the efforts taken. We are following up with the agency to obtain documentation.
    Recommendation: To improve federal agencies' efforts to rationalize their portfolio of applications, the heads of the Departments of Agriculture, Commerce, Education, Energy, Health and Human Services, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; and heads of the Environmental Protection Agency; National Aeronautics and Space Administration; National Science Foundation; Nuclear Regulatory Commission; Office of Personnel Management; Small Business Administration; Social Security Administration; and U.S. Agency for International Development should direct their Chief Information Officers (CIOs) and other responsible officials to improve their inventories by taking steps to fully address the practices we identified as being partially met or not met.

    Agency: Department of the Interior
    Status: Open

    Comments: We reported that the Department of Interior did not meet the software application inventory practice of regularly updating the inventory with quality controls to ensure reliability, and partially met the practice of including systems from all organization components. In June 2017, the department reported that it plans to review the application inventory for quality and completeness as a part of its annual update. Further, the department reported that it included applications and systems related to infrastructure investments in the IT portfolio as part of the fiscal year 2017 annual update to the department's application inventory. However, the department did not provide supporting documentation. We plan to monitor the department's efforts to ensure the accuracy and completeness of the inventory, as well as its efforts to include all its business systems in the inventory.
    Recommendation: To improve federal agencies' efforts to rationalize their portfolio of applications, the heads of the Departments of Agriculture, Commerce, Education, Energy, Health and Human Services, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; and heads of the Environmental Protection Agency; National Aeronautics and Space Administration; National Science Foundation; Nuclear Regulatory Commission; Office of Personnel Management; Small Business Administration; Social Security Administration; and U.S. Agency for International Development should direct their Chief Information Officers (CIOs) and other responsible officials to improve their inventories by taking steps to fully address the practices we identified as being partially met or not met.

    Agency: Department of Transportation
    Status: Open

    Comments: In June 2017, the department reported that it had updated its application inventory to, among other things, address the key practices it had not fully met. We are following up with the department to obtain supporting documentation.
    Recommendation: To improve federal agencies' efforts to rationalize their portfolio of applications, the heads of the Departments of Agriculture, Commerce, Education, Energy, Health and Human Services, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; and heads of the Environmental Protection Agency; National Aeronautics and Space Administration; National Science Foundation; Nuclear Regulatory Commission; Office of Personnel Management; Small Business Administration; Social Security Administration; and U.S. Agency for International Development should direct their Chief Information Officers (CIOs) and other responsible officials to improve their inventories by taking steps to fully address the practices we identified as being partially met or not met.

    Agency: Department of Labor
    Status: Open

    Comments: We reported that the Department of Labor did not meet one software application inventory practice, and partially met three practices. Specifically the department did not include business and enterprise IT systems, and partially met (1) includes systems from all organizational components, (2) specifies basic application attributes, and (3) is regularly updated with quality controls to ensure reliability. In June 2017, department officials stated that they plan to update the inventory in fiscal year 2017 to address the key practices, including ensuring that the inventory identifies business and enterprise IT systems, systems from all organizational components, and basic IT system attributes. In addition, officials stated that they plan to update the inventory on a periodic basis as necessary, including at least annually as part of its IT budgeting process. Further, officials stated that the department's Strategic Business Management program implemented a data quality initiative in fiscal year 2016 to improve the quality of data their agencies are reporting on their IT systems as part of the department's IT Capital Planning and Investment Control process. We are following up with the department to obtain evidence of the data quality initiative. Further, we will continue to monitor the department's efforts to address the practices.
    Recommendation: To improve federal agencies' efforts to rationalize their portfolio of applications, the heads of the Departments of Agriculture, Commerce, Education, Energy, Health and Human Services, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; and heads of the Environmental Protection Agency; National Aeronautics and Space Administration; National Science Foundation; Nuclear Regulatory Commission; Office of Personnel Management; Small Business Administration; Social Security Administration; and U.S. Agency for International Development should direct their Chief Information Officers (CIOs) and other responsible officials to improve their inventories by taking steps to fully address the practices we identified as being partially met or not met.

    Agency: Department of the Treasury
    Status: Open

    Comments: We reported that the Department of the Treasury had partially met the following two practices for establishing a complete software application inventory, (1) specifies basic application attributes, and (2) is regularly updated with quality controls to ensure reliability. In September 2017, the department provided evidence showing that it had taken steps to address these practices. Specifically, the department provided an export of its inventory, which showed that most of the systems listed contained a system description. According to department officials, some systems do not have a system description because the department's inventory policy allows bureaus to attach documents to the inventory, which include the system description, instead of populating the system description field. Further, the policy does not require a system description for systems in the disposal state. Moreover, the inventory did not include the business segment or function that the system supports. According to Treasury officials, the Bureau and Functional Unit fields within the inventory allow the department to map the systems to the business segments that they support; however, they did not provide documentation showing this mapping. We are following up with the Treasury to obtain supporting documentation, including its inventory policy. Further, we will continue to monitor its efforts to ensure that the inventory is regularly updated with quality controls to ensure its reliability.
    Recommendation: To improve federal agencies' efforts to rationalize their portfolio of applications, the heads of the Departments of Agriculture, Commerce, Education, Energy, Health and Human Services, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; and heads of the Environmental Protection Agency; National Aeronautics and Space Administration; National Science Foundation; Nuclear Regulatory Commission; Office of Personnel Management; Small Business Administration; Social Security Administration; and U.S. Agency for International Development should direct their Chief Information Officers (CIOs) and other responsible officials to improve their inventories by taking steps to fully address the practices we identified as being partially met or not met.

    Agency: Department of Veterans Affairs
    Status: Open

    Comments: We reported that the Department of Veterans Affairs (VA) had partially met the following practice for establishing a complete software application inventory: is regularly updated with quality controls to ensure reliability. We determined that VA partially met this practice because, while officials stated that their repository of systems was viewed as complete, the information within the repository was still maturing and work was being done to automate data capture and integration with other sources. The department has since taken action to address the practice. Specifically, in July 2017, VA officials reported that the department integrated its inventory with multiple repositories of IT system and application information. According to VA officials, this integration enables VA to more completely and accurately capture system and application related information, using both automated and manual processes to update and maintain the inventory. We will follow up with VA to obtain evidence of its action.
    Recommendation: To improve federal agencies' efforts to rationalize their portfolio of applications, the heads of the Departments of Agriculture, Commerce, Education, Energy, Health and Human Services, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; and heads of the Environmental Protection Agency; National Aeronautics and Space Administration; National Science Foundation; Nuclear Regulatory Commission; Office of Personnel Management; Small Business Administration; Social Security Administration; and U.S. Agency for International Development should direct their Chief Information Officers (CIOs) and other responsible officials to improve their inventories by taking steps to fully address the practices we identified as being partially met or not met.

    Agency: Department of State
    Status: Open

    Comments: We reported that the Department of State partially met the following software application inventory practices: (1) specifies basic application attributes; and (2) is regularly updated with quality controls to ensure reliability. In June 2017, department officials reported that they are working to align IT assets to the appropriate IT investments through both the capital planning and investment control process and the cloud governance process. The agency intends that these efforts will be the first step in better aligning assets to a defined business function. Department officials also stated that to improve quality control, they are developing additional guidance on the process to review all IT assets throughout their lifecycle, which includes a multi-stakeholder approach to confirm each asset contains accurate, appropriate and relevant information. We plan to continue to monitor the department's efforts.
    Recommendation: To improve federal agencies' efforts to rationalize their portfolio of applications, the heads of the Departments of Agriculture, Commerce, Education, Energy, Health and Human Services, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; and heads of the Environmental Protection Agency; National Aeronautics and Space Administration; National Science Foundation; Nuclear Regulatory Commission; Office of Personnel Management; Small Business Administration; Social Security Administration; and U.S. Agency for International Development should direct their Chief Information Officers (CIOs) and other responsible officials to improve their inventories by taking steps to fully address the practices we identified as being partially met or not met.

    Agency: Environmental Protection Agency
    Status: Open

    Comments: In April 2017, we followed up with the Environmental Protection Agency to obtain a status of actions to address our recommendation. As of November 2017, we were still waiting for a response from the agency.
    Recommendation: To improve federal agencies' efforts to rationalize their portfolio of applications, the heads of the Departments of Agriculture, Commerce, Education, Energy, Health and Human Services, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; and heads of the Environmental Protection Agency; National Aeronautics and Space Administration; National Science Foundation; Nuclear Regulatory Commission; Office of Personnel Management; Small Business Administration; Social Security Administration; and U.S. Agency for International Development should direct their Chief Information Officers (CIOs) and other responsible officials to improve their inventories by taking steps to fully address the practices we identified as being partially met or not met.

    Agency: National Aeronautics and Space Administration
    Status: Open

    Comments: We reported that the National Aeronautics and Space Administration had partially met the following two practices for establishing a complete software application inventory, (1) includes these systems from all organizational components, and (2) is regularly updated with quality controls to ensure reliability. In June 2017, agency officials stated that they plan to improve the application inventory using an investment review process, which they expect to complete in 2019. Specifically, the agency intends that the process will lead to an annual review of the application inventory and an improved process for updating the inventory. According to agency officials, the process will incorporate quality control processes into the overall portfolio management and rationalization approach. We plan to continue to monitor the agency's efforts to implement the new review process.
    Recommendation: To improve federal agencies' efforts to rationalize their portfolio of applications, the heads of the Departments of Agriculture, Commerce, Education, Energy, Health and Human Services, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; and heads of the Environmental Protection Agency; National Aeronautics and Space Administration; National Science Foundation; Nuclear Regulatory Commission; Office of Personnel Management; Small Business Administration; Social Security Administration; and U.S. Agency for International Development should direct their Chief Information Officers (CIOs) and other responsible officials to improve their inventories by taking steps to fully address the practices we identified as being partially met or not met.

    Agency: National Science Foundation
    Status: Open

    Comments: We reported that the National Science Foundation had partially met the following practice for establishing a complete software application inventory: is regularly updated with quality controls to ensure reliability. In June 2017, agency officials reported that its Chief Information Officer is working with the agency's Division of Information Systems to formalize and provide evidence of the annual validation review that it stated it conducts for quality control purposes. The agency expects improvements to be implemented with the upcoming inventory review cycle for fiscal year 2018.
    Recommendation: To improve federal agencies' efforts to rationalize their portfolio of applications, the heads of the Departments of Agriculture, Commerce, Education, Energy, Health and Human Services, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; and heads of the Environmental Protection Agency; National Aeronautics and Space Administration; National Science Foundation; Nuclear Regulatory Commission; Office of Personnel Management; Small Business Administration; Social Security Administration; and U.S. Agency for International Development should direct their Chief Information Officers (CIOs) and other responsible officials to improve their inventories by taking steps to fully address the practices we identified as being partially met or not met.

    Agency: Small Business Administration
    Status: Open

    Comments: We reported that the Small Business Administration (SBA) did not meet one software application inventory practice, and partially met three practices. Specifically, the SBA did not regularly update the application inventory with quality controls to ensure reliability, and partially met (1) includes enterprise IT and business systems, (2) includes systems from all organizational components, and (3) specifies basic application attributes. In July 2017, SBA reported that its draft Software Asset Policy was being vetted throughout the agency for concurrence. SBA officials stated that the Software Asset Policy will determine the required basic application attributes, and provide adequate controls to ensure reliability of the inventory. Although SBA officials stated they are developing the planned milestones and a roadmap to implement the policy, they did not provide a formal release timeframe. We will continue to monitor the SBA's efforts to develop a complete application inventory.
    Recommendation: To improve federal agencies' efforts to rationalize their portfolio of applications, the heads of the Departments of Agriculture, Commerce, Education, Energy, Health and Human Services, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; and heads of the Environmental Protection Agency; National Aeronautics and Space Administration; National Science Foundation; Nuclear Regulatory Commission; Office of Personnel Management; Small Business Administration; Social Security Administration; and U.S. Agency for International Development should direct their Chief Information Officers (CIOs) and other responsible officials to improve their inventories by taking steps to fully address the practices we identified as being partially met or not met.

    Agency: Nuclear Regulatory Commission
    Status: Open

    Comments: We reported that the Nuclear Regulatory Commission partially met the following software application inventory practice: is regularly updated with quality controls to ensure reliability. In July 2017, agency officials stated that they plan to finalize procedures to routinely update the agency's inventory in December 2017. We plan to continue to monitor the department's efforts to address our recommendation.
    Recommendation: To improve federal agencies' efforts to rationalize their portfolio of applications, the heads of the Departments of Agriculture, Commerce, Education, Energy, Health and Human Services, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; and heads of the Environmental Protection Agency; National Aeronautics and Space Administration; National Science Foundation; Nuclear Regulatory Commission; Office of Personnel Management; Small Business Administration; Social Security Administration; and U.S. Agency for International Development should direct their Chief Information Officers (CIOs) and other responsible officials to improve their inventories by taking steps to fully address the practices we identified as being partially met or not met.

    Agency: Office of Personnel Management
    Status: Open

    Comments: We reported that the Office of Personnel Management (OPM) partially met the software application inventory practice to regularly update the inventory with quality controls to ensure reliability. In November 2016, OPM officials stated that they were validating the data in the application inventory. In addition, officials stated that they were making progress in using automated scanning tools to update the inventory, including coordinating with the General Services Administration's Software Management Group which is working to standardize the use of automated inventory tools across the government. In June 2017, we followed up with OPM to obtain documentation of these reported actions; however, as of November 2017, the agency had not yet provided supporting documentation. We are continuing to follow up with OPM to obtain documentation of its reported actions.
    Recommendation: To improve federal agencies' efforts to rationalize their portfolio of applications, the Secretaries of Defense, Homeland Security, the Interior, and Labor; and the Director of the National Science Foundation should direct the CIOs and other responsible officials to modify existing investment management processes to address applications more completely. Specifically, the Secretary of Defense should direct the responsible official to modify the department's existing processes to collect and review cost, technical, and business information for the enterprise and business IT systems within the Enterprise Information Environment Mission Area applications which are currently not reviewed as part of the department's process for business systems.

    Agency: Department of Defense
    Status: Open

    Comments: In June 2017, department officials reported they did not concur with the recommendation at the time it was made, and that their position had not changed.
    Recommendation: To improve federal agencies' efforts to rationalize their portfolio of applications, the Secretaries of Defense, Homeland Security, the Interior, and Labor; and the Director of the National Science Foundation should direct the CIOs and other responsible officials to modify existing investment management processes to address applications more completely. Specifically, the Secretary of Homeland Security should direct the department's CIO to identify one high-cost function it could collect detailed cost, technical, and business information for and modify existing processes to collect and review this information.

    Agency: Department of Homeland Security
    Status: Open

    Comments: In June 2017, the department reported that it had identified e-mail as a high cost function, and that it would begin modifying existing processes to collect and review cost, technical, and business information. The agency expects to complete the effort in 2017. We plan to continue to monitor the department's efforts.
    Recommendation: To improve federal agencies' efforts to rationalize their portfolio of applications, the Secretaries of Defense, Homeland Security, the Interior, and Labor; and the Director of the National Science Foundation should direct the CIOs and other responsible officials to modify existing investment management processes to address applications more completely. Specifically, the Secretary of the Interior should direct the department's CIO to document and implement a plan for establishing policy that would define a standard analytical technique for rationalizing the investment portfolio.

    Agency: Department of the Interior
    Status: Open

    Comments: We recommended that the Department of Interior document and implement a plan for establishing policy that would define a standard analytical technique for rationalizing the investment portfolio. In June 2017, the department reported that it had developed a comprehensive strategy and approach to implement application rationalization and portfolio management practices. However, the department did not provide supporting documentation. In addition, the department reported that its Office of the Chief Information Officer (OCIO) is currently drafting an application rationalization policy and supporting guidance that will establish a standard analytical approach for rationalization bureau office portfolios in a consistent manner across the department, and that its OCIO will collaborate with bureaus and offices to develop an application rationalization analytical framework. However, the department did not provide a timeframe for completing these efforts. We plan to continue to monitor the department'?s efforts to develop a rationalization policy and standard analytical techniques.
    Recommendation: To improve federal agencies' efforts to rationalize their portfolio of applications, the Secretaries of Defense, Homeland Security, the Interior, and Labor; and the Director of the National Science Foundation should direct the CIOs and other responsible officials to modify existing investment management processes to address applications more completely. Specifically, the Secretary of Labor should direct the department's CIO to consider a segmented approach to further rationalize and identify a function for which it would modify existing processes to collect and review application-specific cost, technical, and business value information.

    Agency: Department of Labor
    Status: Open

    Comments: In June 2017, department officials stated that they plan to associate applications to specific IT investments, and to use this information to identify potential cost savings and avoidance. Further, officials stated that they plan to develop a segmented approach to rationalizing the portfolio of IT investments, including systems and applications. We plan to follow up with the department to determine the expected time frame for completing these actions.
    Recommendation: To improve federal agencies' efforts to rationalize their portfolio of applications, the Secretaries of Defense, Homeland Security, the Interior, and Labor; and the Director of the National Science Foundation should direct the CIOs and other responsible officials to modify existing investment management processes to address applications more completely. Specifically, the Director of the National Science Foundation should direct the CIO to consistently document evaluations for all applications and report cost information for them in the roadmap or other documentation.

    Agency: National Science Foundation
    Status: Open

    Comments: In June 2017, agency officials stated that they plan to take steps to ensure cost information is consistently documented for applications by the end of 2017. We will continue to monitor the agency's efforts.
    Director: Zina Merritt
    Phone: (202) 512-5257

    6 open recommendations
    Recommendation: To increase department-wide supply chain efficiencies and effectiveness in support of maintenance at the Army and Marine Corps depots and Navy shipyards, the Secretary of Defense should direct the Assistant Secretary of Defense for Logistics and Materiel Readiness, in conjunction with the Director, Defense Logistics Agency, and the Secretaries of the Army and Navy and the Commandant of the Marine Corps to assess through a comprehensive business case analysis-drawing on lessons learned from previous efforts-the costs and benefits of DLA managing the retail supply, storage, and distribution functions at the Army and Marine Corps depots and Navy shipyards.

    Agency: Department of Defense
    Status: Open

    Comments: As of July 2017, DLA is in the process of coordinating "Memorandums of Understanding" with the Army, Marine Corps, and Naval Sea Systems Command in order to establish the parameters for the comprehensive business case analyses that will be conducted on transferring more supply, storage, and distribution functions to DLA. However, DLA and the respective entities have not completed the analyses at this point.
    Recommendation: To increase department-wide supply chain efficiencies and effectiveness in support of maintenance at the Army and Marine Corps depots and Navy shipyards, the Secretary of Defense should direct the Assistant Secretary of Defense for Logistics and Materiel Readiness, in conjunction with the Director, Defense Logistics Agency, and the Secretaries of the Army and Navy and the Commandant of the Marine Corps to use the analysis to make a decision on the degree to which DLA should manage these functions at the Army and Marine Corps depots and Navy shipyards.

    Agency: Department of Defense
    Status: Open

    Comments: As of July 2017, DLA is in the process of coordinating "Memorandums of Understanding" with the Army, Marine Corps, and Naval Sea Systems Command in order to establish the parameters for the comprehensive business case analyses that will be conducted on transferring more supply, storage, and distribution functions to DLA. However, DLA and the respective entities have not completed the analyses at this point.
    Recommendation: To improve the efficiency and effectiveness of supply and maintenance operations, in accordance with DOD guidance, the Secretary of Defense should direct the Assistant Secretary of Defense for Logistics and Materiel Readiness, in conjunction with the Director, Defense Logistics Agency, and the Secretaries of the Army, Navy, and Air Force and the Commandant of the Marine Corps to develop and implement metrics that measure the accuracy of planning factors, such as the schedule, bill of materials, and replacement factors, used for depot maintenance.

    Agency: Department of Defense
    Status: Open

    Comments: As of July 2017, DOD has begun to develop metrics that measure the accuracy of planning factors used for depot maintenance. However, these metrics are not scheduled to be implemented until October 2018. Thus, no actions have been taken to resolve any identified issues based on the results of the metrics.
    Recommendation: To improve the efficiency and effectiveness of supply and maintenance operations, in accordance with DOD guidance, the Secretary of Defense should direct the Assistant Secretary of Defense for Logistics and Materiel Readiness, in conjunction with the Director, Defense Logistics Agency, and the Secretaries of the Army, Navy, and Air Force and the Commandant of the Marine Corps to take action, as appropriate and necessary, to resolve any issues identified through measuring the accuracy of planning inputs in an effort to improve supply and depot maintenance operations.

    Agency: Department of Defense
    Status: Open

    Comments: As of July 2017, DOD has begun to develop metrics that measure the accuracy of planning factors used for depot maintenance. However, these metrics are not scheduled to be implemented until October 2018. Thus, no actions have been taken to resolve any identified issues based on the results of the metrics.
    Recommendation: To be able to assess the cost-effectiveness of supply and depot maintenance operations, in accordance with DOD supply chain management guidance, the Secretary of Defense should direct the Assistant Secretary of Defense for Logistics and Materiel Readiness, in conjunction with the Director, Defense Logistics Agency, the Secretaries of the Army, Navy, and the Air Force, and the Commandant of the Marine Corps to take steps to develop and implement metrics, to the extent feasible, to measure and track disruption costs created by the lack of parts at depot maintenance industrial sites by, for example, establishing a team of supply and depot maintenance experts from DLA and the services to assess potential data sources, approaches, and methods.

    Agency: Department of Defense
    Status: Open

    Comments: As of July 2017, DOD has begun to develop metrics that measure and track disruption costs created by the lack of parts at depot maintenance industrial sites. However, these metrics are not scheduled to be implemented until October 2018. Thus, no actions have been taken to resolve any identified issues based on the results of the metrics.
    Recommendation: To be able to assess the cost-effectiveness of supply and depot maintenance operations, in accordance with DOD supply chain management guidance, the Secretary of Defense should direct the Assistant Secretary of Defense for Logistics and Materiel Readiness, in conjunction with the Director, Defense Logistics Agency, the Secretaries of the Army, Navy, and the Air Force, and the Commandant of the Marine Corps to take action, as appropriate, to address any inefficiencies identified by the disruption cost metrics in supply and depot maintenance operations.

    Agency: Department of Defense
    Status: Open

    Comments: As of July 2017, DOD has begun to develop metrics that measure and track disruption costs created by the lack of parts at depot maintenance industrial sites. However, these metrics are not scheduled to be implemented until October 2018. Thus, no actions have been taken to resolve any identified issues based on the results of the metrics.
    Director: David Powner
    Phone: (202) 512-9286

    26 open recommendations
    including 1 priority recommendation
    Recommendation: To better ensure that federal data center consolidation and optimization efforts improve governmental efficiency and achieve cost savings, the Secretaries of the Departments of the Interior, State, Transportation, and the Treasury; the Administrators of the Environmental Protection Agency, National Aeronautics and Space Administration and Small Business Administration; the Directors of the National Science Foundation and Office of Personnel Management; and the Chairman of the Nuclear Regulatory Commission should take action to address challenges in establishing, and to complete, planned data center cost savings and avoidance targets for fiscal years 2016 through 2018.

    Agency: Department of Transportation
    Status: Open

    Comments: The Department of Transportation (Transportation) agreed with our recommendation, and has taken initial steps to implement it. In April 2016, the department stated in correspondence to GAO that it's Office of the Chief Information Officer (OCIO) was actively engaging with the department's Operating Administrations and was reconciling its original cost savings and avoidance targets to develop and update a yearly calculation as part of Transportation's multi-year strategy to consolidate and optimize its data centers. The department added that periodic updates would be provided to OCIO leadership and the CIO Council, with reconciled cost savings and avoidance targets for fiscal years 2017 and 2018 expected to be updated by September 30, 2016. However, as of July 2017, Transportation has not updated its Data Center Optimization Strategic Plan to include planned cost savings and avoidances targets for fiscal years 2016 through 2018. We will continue to monitor and evaluate the department's progress in implementing this recommendation and update accordingly.
    Recommendation: To better ensure that federal data center consolidation and optimization efforts improve governmental efficiency and achieve cost savings, the Secretaries of the Departments of the Interior, State, Transportation, and the Treasury; the Administrators of the Environmental Protection Agency, National Aeronautics and Space Administration and Small Business Administration; the Directors of the National Science Foundation and Office of Personnel Management; and the Chairman of the Nuclear Regulatory Commission should take action to address challenges in establishing, and to complete, planned data center cost savings and avoidance targets for fiscal years 2016 through 2018.

    Agency: Department of State
    Status: Open

    Comments: The Department of State agreed with our recommendation, and has taken initial steps to implement it. In June 2016, the department stated in correspondence to GAO that it was in the process of reviewing pending guidance on the Office of Management and Budget's Data Center Optimization Initiative (DCOI). The department further stated that once the DCOI guidance was issued, the department would update its targets and finalize a plan to more adequately address cost savings and avoidance targets for fiscal years 2016 through 2018. However, as of July 2017, the department has not updated its Data Center Optimization Strategic Plan to include planned cost savings and avoidances targets for fiscal years 2016 through 2018. We will continue to monitor and evaluate the department's progress in implementing this recommendation.
    Recommendation: To better ensure that federal data center consolidation and optimization efforts improve governmental efficiency and achieve cost savings, the Secretaries of the Departments of the Interior, State, Transportation, and the Treasury; the Administrators of the Environmental Protection Agency, National Aeronautics and Space Administration and Small Business Administration; the Directors of the National Science Foundation and Office of Personnel Management; and the Chairman of the Nuclear Regulatory Commission should take action to address challenges in establishing, and to complete, planned data center cost savings and avoidance targets for fiscal years 2016 through 2018.

    Agency: Environmental Protection Agency
    Status: Open

    Comments: The Environmental Protection Agency (EPA) agreed with our recommendation, and has taken initial steps to implement it. In May 2016, EPA stated in correspondence to GAO that it planned to establish a single data center within each of several specific geographical areas. For each data center selected for retention, the agency stated that it planned to make upgrades to address any potential capacity or performance issues, but noted that the specific plans for each data center slated for consolidation were under development. EPA stated that the resulting total cost savings were under assessment and had not yet been determined. However, as of July 2017, EPA has not updated its Data Center Optimization Strategic plan to include planned cost and savings and avoidances targets for fiscal years 2016 through 2018. We will continue to monitor and evaluate the agency's progress in implementing this recommendation.
    Recommendation: To better ensure that federal data center consolidation and optimization efforts improve governmental efficiency and achieve cost savings, the Secretaries of the Departments of the Interior, State, Transportation, and the Treasury; the Administrators of the Environmental Protection Agency, National Aeronautics and Space Administration and Small Business Administration; the Directors of the National Science Foundation and Office of Personnel Management; and the Chairman of the Nuclear Regulatory Commission should take action to address challenges in establishing, and to complete, planned data center cost savings and avoidance targets for fiscal years 2016 through 2018.

    Agency: National Science Foundation
    Status: Open

    Comments: The National Science Foundation has not yet taken steps to implement our recommendation. As of July 2017, National Science Foundation has not updated its Data Center Optimization Strategic plan to included planned cost and savings and avoidances targets for fiscal years 2016 through 2018. We will continue to monitor and evaluate the agency's progress in implementing this recommendation.
    Recommendation: To better ensure that federal data center consolidation and optimization efforts improve governmental efficiency and achieve cost savings, the Secretaries of the Departments of the Interior, State, Transportation, and the Treasury; the Administrators of the Environmental Protection Agency, National Aeronautics and Space Administration and Small Business Administration; the Directors of the National Science Foundation and Office of Personnel Management; and the Chairman of the Nuclear Regulatory Commission should take action to address challenges in establishing, and to complete, planned data center cost savings and avoidance targets for fiscal years 2016 through 2018.

    Agency: Small Business Administration
    Status: Open

    Comments: The Small Business Administration agreed with our recommendation, but has not yet taken steps to implement it. As of July 2017, the Small Business Administration has not updated its Data Center Optimization Strategic plan to included planned cost and savings and avoidances targets for fiscal years 2016 through 2018. We will continue to monitor and evaluate the agency's progress in implementing this recommendation.
    Recommendation: The Secretaries of the Departments of Agriculture, Commerce, Defense, Education, Energy, Health and Human Services, Homeland Security, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General of the United States; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and U.S. Agency for International Development; the Director of the Office of Personnel Management; the Chairman of the Nuclear Regulatory Commission; and the Commissioner of the Social Security Administration should take action to improve progress in the data center optimization areas that we reported as not meeting OMB's established targets, including addressing any identified challenges.

    Agency: Department of Homeland Security
    Status: Open

    Comments: The Department of Homeland Security (DHS) agreed with our recommendation, and has taken initial steps to implement it. In April 2016, the department stated in correspondence to GAO that its Office of the Chief Information Officer (OCIO) developed a scorecard to track progress for each of the data center optimization areas. According the department's scorecard, the department reported meeting 3 of 10 optimization targets, but did not meet the remaining 7 targets. DHS's OCIO noted that they would update this scorecard quarterly in alignment with Federal Data Center Consolidation Initiative data collection. DHS's OCIO expected to complete implementation of this recommendation by November 30, 2016. However, as of July 2017, DHS reports on the Office of Management and Budget's (OMB) IT Dashboard that it does not yet meet any of the five data center optimization metric targets that OMB currently requires agencies to report against (related to server utilization and monitoring, energy metering, server virtualization, data center facility space, and power usage efficiency). We will continue to monitor and evaluate the department's progress in implementing this recommendation.
    Recommendation: The Secretaries of the Departments of Agriculture, Commerce, Defense, Education, Energy, Health and Human Services, Homeland Security, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General of the United States; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and U.S. Agency for International Development; the Director of the Office of Personnel Management; the Chairman of the Nuclear Regulatory Commission; and the Commissioner of the Social Security Administration should take action to improve progress in the data center optimization areas that we reported as not meeting OMB's established targets, including addressing any identified challenges.

    Agency: Department of Agriculture
    Status: Open

    Comments: The Department of Agriculture generally agreed with our recommendation, and has taken initial steps to implement it. Specifically, as of July 2017, the department reports on the Office of Management and Budget's (OMB) IT Dashboard that it meets one (server virtualization) of the five data center optimization metric targets that OMB currently requires agencies to report against. However, the department also reports that it does not yet meet the remaining four targets (server utilization and monitoring, energy metering, data center facility space, and power usage efficiency). We will continue to monitor and evaluate the department's progress in implementing this recommendation.
    Recommendation: The Secretaries of the Departments of Agriculture, Commerce, Defense, Education, Energy, Health and Human Services, Homeland Security, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General of the United States; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and U.S. Agency for International Development; the Director of the Office of Personnel Management; the Chairman of the Nuclear Regulatory Commission; and the Commissioner of the Social Security Administration should take action to improve progress in the data center optimization areas that we reported as not meeting OMB's established targets, including addressing any identified challenges.

    Agency: Department of Commerce
    Status: Open

    Comments: The Department of Commerce agreed with our recommendation, and has taken initial steps to implement it. In May 2016, the department stated in correspondence to GAO that it will work with its bureaus to develop and publish an annual strategic plan. The strategic plan will, among other things, describe a list of specific planned actions to improve data center optimization progress. For example, the department stated that, to increase facility utilization, the Bureau of Economic Analysis is co-locating computing resources within the Census Bureau's Bowie Computer Center. Further, Census planned to market the Bowie Computer Center as an opportunity for government-wide co-location. In addition, the department stated that the National Oceanic and Atmospheric Administration is building greater network capacity to National Weather Service forecast offices and will aim to reduce the number of local systems at forecast offices that are currently considered data centers (122 in total). However, as of July 2017, the Department of Commerce reports on the Office of Management and Budget's (OMB) IT Dashboard that it does not yet meet any of the five data center optimization metric targets that OMB currently requires agencies to report against. We will continue to monitor and evaluate the department's progress in implementing this recommendation.
    Recommendation: The Secretaries of the Departments of Agriculture, Commerce, Defense, Education, Energy, Health and Human Services, Homeland Security, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General of the United States; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and U.S. Agency for International Development; the Director of the Office of Personnel Management; the Chairman of the Nuclear Regulatory Commission; and the Commissioner of the Social Security Administration should take action to improve progress in the data center optimization areas that we reported as not meeting OMB's established targets, including addressing any identified challenges.

    Agency: Department of Defense
    Status: Open

    Comments: The Department of Defense (DOD) agreed with our recommendation, and has taken initial steps to implement it. In June 2016, the department stated in correspondence to GAO that it is considering several actions to improve optimization progress in the areas that we reported as not meeting the Office of Management and Budget's (OMB) established targets. For example, DOD stated that it is moving toward on-premises and off-premises commercial cloud hosting services to enable migration of workloads to more efficient environments intended to improve the virtualization and density metrics. Further, the department stated that its Chief Information Officer is working directly with the services to reconcile the instances of multiple Installation Processing Nodes on individual bases, posts, camps, and stations. DOD also stated that all of these actions will enable the closure of additional data centers, increase efficiencies in all categories, and drive greater savings. However, as of July 2017, the Department of Defense reports on the OMB IT Dashboard that it does not yet meet any of the five data center optimization metric targets that OMB currently requires agencies to report against. We will continue to monitor and evaluate the department's progress in implementing this recommendation.
    Recommendation: The Secretaries of the Departments of Agriculture, Commerce, Defense, Education, Energy, Health and Human Services, Homeland Security, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General of the United States; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and U.S. Agency for International Development; the Director of the Office of Personnel Management; the Chairman of the Nuclear Regulatory Commission; and the Commissioner of the Social Security Administration should take action to improve progress in the data center optimization areas that we reported as not meeting OMB's established targets, including addressing any identified challenges.

    Agency: Department of Energy
    Status: Open

    Comments: The Department of Energy (Energy) agreed with our recommendation, and has taken initial steps to implement it. In May 2016, Energy stated in correspondence to GAO that it had established an enterprise-wide Data Center Working Group that is chartered to identify best practices in data center metering, optimization, consolidation and cloud migration (and to support these practices throughout the department). According to Energy, this working group is intended to serve as a focus group for communicating information related to the Federal Information Technology Acquisition Reform Act (FITARA), departmental strategy and implementation, and the Office of Management and Budget (OMB) requirements for data centers, as well as to provide summary data center performance status to all members. However, as of July 2017, Energy reports on OMB's IT Dashboard that it does not yet met any of the five data center optimization metric targets that OMB currently requires agencies to report against. We will continue to monitor and evaluate the department's progress in implementing this recommendation.
    Recommendation: The Secretaries of the Departments of Agriculture, Commerce, Defense, Education, Energy, Health and Human Services, Homeland Security, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General of the United States; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and U.S. Agency for International Development; the Director of the Office of Personnel Management; the Chairman of the Nuclear Regulatory Commission; and the Commissioner of the Social Security Administration should take action to improve progress in the data center optimization areas that we reported as not meeting OMB's established targets, including addressing any identified challenges.

    Agency: Department of Housing and Urban Development
    Status: Open

    Comments: The Department of Housing and Urban Development (HUD) agreed with our recommendation, and has taken steps to implement it. In May 2016, the department stated in correspondence to GAO that its ability to attain the Office of Management and Budget's (OMB) established target value for the three remaining optimization metrics would require the department to further consolidate data center resources and migrate from contractor-owned and operated data centers to multi-tenant, shared data centers. The department further stated that this effort would be accomplished under the HUD Enterprise and Architecture Transition initiative that was restructuring infrastructure services and was targeting data center migrations to be completed by July 2017. The department also stated that it expected to be able to provide fiscal year 2017 optimization metrics data that met or exceeded OMB's target values by February 2018. However, as of July 2017, the department states that, due to data center migration dependencies on two smaller infrastructure transition projects, the data center migration project schedule is delayed until the first quarter of fiscal year 2018. We will continue to monitor and evaluate the department's progress in implementing this recommendation.
    Recommendation: The Secretaries of the Departments of Agriculture, Commerce, Defense, Education, Energy, Health and Human Services, Homeland Security, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General of the United States; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and U.S. Agency for International Development; the Director of the Office of Personnel Management; the Chairman of the Nuclear Regulatory Commission; and the Commissioner of the Social Security Administration should take action to improve progress in the data center optimization areas that we reported as not meeting OMB's established targets, including addressing any identified challenges.

    Agency: Department of Health and Human Services
    Status: Open

    Comments: The Department of Health and Human Services agreed with our recommendation, and has taken initial steps to implement it. In May 2016, the department stated in correspondence to GAO that it would work to improve the data center optimization metrics that did not meet the Office of Management and Budget's (OMB) established targets. The department further stated that it expected to have a more detailed approach available through a Data Center Strategy, which was expected before the end of fiscal year 2016 . However, as of July 2017, the department reports on OMB's IT Dashboard that it meets only one (power usage efficiency) of the five data center optimization metric targets OMB currently requires agencies to report against. The department further reports that it does not meet the remaining four targets (related to server utilization and monitoring, energy metering, server virtualization, and data center facility space). We will continue to monitor and evaluate the department's progress in implementing this recommendation.
    Recommendation: The Secretaries of the Departments of Agriculture, Commerce, Defense, Education, Energy, Health and Human Services, Homeland Security, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General of the United States; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and U.S. Agency for International Development; the Director of the Office of Personnel Management; the Chairman of the Nuclear Regulatory Commission; and the Commissioner of the Social Security Administration should take action to improve progress in the data center optimization areas that we reported as not meeting OMB's established targets, including addressing any identified challenges.

    Agency: Social Security Administration
    Status: Open

    Comments: The Social Security Administration agreed with our recommendation, and has taken initial steps to implement it. In April 2016, the agency stated in correspondence to GAO that it was in the process of transitioning to a new data center. While undergoing this transition, the agency stated that it was working to optimize its new data center and will have the capability to report on the Office of Management and Budget's optimization targets once the transition is complete. The agency expected to complete these steps by September 2016. As of July 2017, SSA reports on the Office of Management and Budget's (OMB) IT Dashboard that it meets three (energy metering, data center facility space and power usage efficiency) of the five data center optimization metric targets that OMB currently requires agencies to report against. However, SSA reports that it does not meet the remaining two targets (related to server utilization and monitoring, and server virtualization). We will continue to monitor and evaluate the agency's progress in implementing this recommendation.
    Recommendation: The Secretaries of the Departments of Agriculture, Commerce, Defense, Education, Energy, Health and Human Services, Homeland Security, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General of the United States; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and U.S. Agency for International Development; the Director of the Office of Personnel Management; the Chairman of the Nuclear Regulatory Commission; and the Commissioner of the Social Security Administration should take action to improve progress in the data center optimization areas that we reported as not meeting OMB's established targets, including addressing any identified challenges.

    Agency: Department of the Interior
    Status: Open

    Comments: The Department of the Interior (Interior) agreed with our recommendation, and has taken initial steps to implement it. In April 2016, the department stated in correspondence to GAO that its Office of the Chief Information Officer (OCIO) was developing data center optimization metrics to measure bureau and office progress in meeting optimization targets. The department added that these metrics would become part of the 2016 OCIO Organizational Assessment, a scorecard used to measure bureau and office progress against predefined targets. However, as of July 2017, Interior reports on the Office of Management and Budget's (OMB) IT Dashboard that it does not yet meet any of the five data center optimization metric targets that OMB currently requires agencies to report against (related to server utilization and monitoring, energy metering, server virtualization, data center facility space, and power usage efficiency). We will continue to monitor and evaluate the department's progress in implementing this recommendation.
    Recommendation: The Secretaries of the Departments of Agriculture, Commerce, Defense, Education, Energy, Health and Human Services, Homeland Security, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General of the United States; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and U.S. Agency for International Development; the Director of the Office of Personnel Management; the Chairman of the Nuclear Regulatory Commission; and the Commissioner of the Social Security Administration should take action to improve progress in the data center optimization areas that we reported as not meeting OMB's established targets, including addressing any identified challenges.

    Agency: Department of Justice
    Status: Open

    Comments: The Department of Justice (Justice) agreed with our recommendation, and has taken initial steps to implement it. In May 2016, Justice stated in correspondence to GAO that it was developing plans to migrate the remaining non-core data centers to the department's three Core Enterprise Facilities (CEFs) and/or commercial cloud services by the end of fiscal year 2019. The department added that, as these migrations occur, its data center footprint and facility utilization should continue to improve and the percentage of servers and operating systems residing in the CEFs should significantly exceed federal data center consolidation targets. Justice also stated that it engaged with external representatives to perform an energy efficiency assessment at its core enterprise facility in Virginia, which resulted in significant improvements at the data center and improved the overall power usage efficiency across the department's core data centers. However, as of July 2017, Justice reported on the Office of Management and Budget's (OMB) IT Dashboard that it does not meet any of the five data optimization metric targets that OMB currently requires agencies to report against (related to server utilization and monitoring, energy metering, server virtualization, data center facility space, and power usage efficiency). We will continue to evaluate the department's progress in implementing this recommendation.
    Recommendation: The Secretaries of the Departments of Agriculture, Commerce, Defense, Education, Energy, Health and Human Services, Homeland Security, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General of the United States; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and U.S. Agency for International Development; the Director of the Office of Personnel Management; the Chairman of the Nuclear Regulatory Commission; and the Commissioner of the Social Security Administration should take action to improve progress in the data center optimization areas that we reported as not meeting OMB's established targets, including addressing any identified challenges.

    Agency: Department of Transportation
    Status: Open

    Comments: The Department of Transportation (Transportation) agreed with our recommendation, and has taken initial steps to implement it. In April 2016, Transportation stated in correspondence to GAO that it centralized its data center consolidation efforts in fiscal year 2015 and, in early fiscal year 2016, completed reconciliation of its actual and planned data centers closures, as well as related performance data. The department also stated that it planned to continue towards measuring and making improvements to meet the Office of Management and Budget's (OMB) data center optimization performance metric targets. Transportation noted that periodic updates provided to its Office of the Chief Information Officer leadership and the Chief Information Officer Council would identify challenges in meeting the Office of Management and Budget's optimization metric targets. However, as of July 2017, Transportation reports on OMB's IT Dashboard that it does not meet any of the five data optimization metric targets that OMB currently requires agencies to report against (related to server utilization and monitoring, energy metering, server virtualization, data center facility space, power usage efficiency). We will continue to monitor and evaluate the department's progress in implementing this recommendation.
    Recommendation: The Secretaries of the Departments of Agriculture, Commerce, Defense, Education, Energy, Health and Human Services, Homeland Security, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General of the United States; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and U.S. Agency for International Development; the Director of the Office of Personnel Management; the Chairman of the Nuclear Regulatory Commission; and the Commissioner of the Social Security Administration should take action to improve progress in the data center optimization areas that we reported as not meeting OMB's established targets, including addressing any identified challenges.

    Agency: Department of Labor
    Status: Open

    Comments: The Department of Labor (Labor) agreed with this recommendation, and has taken initial steps to implement it. In April 2016, the department stated in correspondence to GAO that it had closed 23 percent of its data centers and, by the end of 2019, the department plans to close 61 percent of its data centers. Further, Labor stated that it has made significant progress in the development of a fully virtualized common operating environment. According to the department, these efforts are designed to improve optimization metrics performance. However, as of July 2017, the department reports on the Office of Management and Budget's (OMB) IT Dashboard that it does not yet met any of the five data center optimization metric targets that OMB currently requires agencies to report against (related to server utilization and monitoring, energy metering, server virtualization, data center facility space, and power usage efficiency). We will continue to monitor and evaluate the department's progress in implementing this recommendation.
    Recommendation: The Secretaries of the Departments of Agriculture, Commerce, Defense, Education, Energy, Health and Human Services, Homeland Security, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General of the United States; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and U.S. Agency for International Development; the Director of the Office of Personnel Management; the Chairman of the Nuclear Regulatory Commission; and the Commissioner of the Social Security Administration should take action to improve progress in the data center optimization areas that we reported as not meeting OMB's established targets, including addressing any identified challenges.

    Agency: Department of the Treasury
    Status: Open

    Comments: The Department of the Treasury (Treasury) generally agreed with our recommendation, and has taken initial steps to implement it. However, as of July 2017, Treasury reports on the Office of Management and Budget's (OMB's) IT Dashboard that it does not met any of the five data optimization metric targets that OMB currently requires agencies to report against (related to server utilization and monitoring, energy metering, server virtualization, data center facility space, and power usage efficiency). We will continue to monitor and evaluate the department's progress in implementing this recommendation.
    Recommendation: The Secretaries of the Departments of Agriculture, Commerce, Defense, Education, Energy, Health and Human Services, Homeland Security, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General of the United States; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and U.S. Agency for International Development; the Director of the Office of Personnel Management; the Chairman of the Nuclear Regulatory Commission; and the Commissioner of the Social Security Administration should take action to improve progress in the data center optimization areas that we reported as not meeting OMB's established targets, including addressing any identified challenges.

    Agency: Department of Veterans Affairs
    Status: Open
    Priority recommendation

    Comments: The Department of Veterans Affairs (VA) agreed with our recommendation, and has taken initial steps to implement it. In May 2016, the department stated in correspondence to GAO that it had not yet taken action to improve optimization progress in the areas that we reported as having weaknesses. Specifically, the department stated that the Office of Management and Budget (OMB) was in the process of changing the fiscal year 2016 through 2018 closure targets and data center optimization metrics under the Federal Information Technology Acquisition Reform Act, which it planned to complete by the end of July 2016. Upon receipt of the targets, VA stated that it needed to assess the impact on strategies already under way, which it planned to complete by mid-fiscal year 2017. As of July 2017, the department reports on OMB's IT Dashboard that it meets only one (power usage efficiency) of the five data center optimization metric targets that OMB currently requires agencies to report against. In addition, the department reports that it does not meet the remaining four targets (related to server utilization and monitoring, energy metering, server virtualization, and data center facility space). We will continue to monitor and evaluate the department's progress in implementing this recommendation.
    Recommendation: The Secretaries of the Departments of Agriculture, Commerce, Defense, Education, Energy, Health and Human Services, Homeland Security, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General of the United States; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and U.S. Agency for International Development; the Director of the Office of Personnel Management; the Chairman of the Nuclear Regulatory Commission; and the Commissioner of the Social Security Administration should take action to improve progress in the data center optimization areas that we reported as not meeting OMB's established targets, including addressing any identified challenges.

    Agency: Department of State
    Status: Open

    Comments: The Department of State agreed with our recommendation, and has taken initial steps to implement it. In June 2016, the department stated in correspondence to GAO that it planned to follow the Office of Management and Budget's (OMB) guidance on optimizing data centers and would take action to improve the defined areas that Data Center Optimization Initiative identifies. Specifically, as of July 2017, the department reports on OMB's IT Dashboard that it meets only one (power usage efficiency) of the five data center optimization metric targets that OMB currently requires agencies to report against. However, the department reported that it does not meet the remaining four targets (related to server utilization and monitoring, energy metering, server virtualization, and data center facility space). We will continue to monitor and evaluate the department's progress in implementing this recommendation.
    Recommendation: The Secretaries of the Departments of Agriculture, Commerce, Defense, Education, Energy, Health and Human Services, Homeland Security, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General of the United States; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and U.S. Agency for International Development; the Director of the Office of Personnel Management; the Chairman of the Nuclear Regulatory Commission; and the Commissioner of the Social Security Administration should take action to improve progress in the data center optimization areas that we reported as not meeting OMB's established targets, including addressing any identified challenges.

    Agency: Environmental Protection Agency
    Status: Open

    Comments: The Environmental Protection Agency agreed with our recommendation, and has taken initial steps to implement it. In May 2016, the agency stated in correspondence to GAO that it had directed data center stakeholders to place an emphasis on virtualizing physical servers and moving server-based applications to the cloud or a core data center. The agency added that the estimated increase for each optimization metric would be determined after data consolidation plans were finalized. As of July 2017, EPA reports on the Office of Management and Budget's (OMB) IT Dashboard that it meets three (energy metering, server virtualization, and power usage efficiency) of the five data center optimization metric targets OMB currently requires agencies to report against. However, EPA reports that it does not yet met the remaining two targets (related to server utilization and monitoring, and data center facility space). We will continue to monitor and evaluate the agency's progress in implementing this recommendation.
    Recommendation: The Secretaries of the Departments of Agriculture, Commerce, Defense, Education, Energy, Health and Human Services, Homeland Security, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General of the United States; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and U.S. Agency for International Development; the Director of the Office of Personnel Management; the Chairman of the Nuclear Regulatory Commission; and the Commissioner of the Social Security Administration should take action to improve progress in the data center optimization areas that we reported as not meeting OMB's established targets, including addressing any identified challenges.

    Agency: General Services Administration
    Status: Open

    Comments: The General Services Administration (GSA) agreed with our recommendation, and has taken initial steps to implement it. In May 2016, the agency stated in correspondence to GAO that it had developed an action plan to improve optimization progress. For example, GSA's action plan stated that the agency planned to create a new inventory of their data centers in order to establish a baseline to help in planning for data center closures, as well as collecting more accurate data for cost saving calculations. The agency also planned to create a new and better cost saving model and noted that it planned to refresh the cost model semi-annually. Finally, GSA intended to improve the required metrics set forth by the Office of Management and Budget (OMB) by eliminating physical machines and increasing virtualization whenever possible. As of July 2017, GSA reports on OMB's IT Dashboard that it meets one (server utilization and monitoring) of the five data center optimization metric targets that OMB currently requires agencies to report against. However, GSA reports that it does not meet the remaining four targets (related to energy metering, server virtualization, data center facility space, and power usage efficiency). We will continue to monitor and evaluate the agency's progress in implementing this recommendation.
    Recommendation: The Secretaries of the Departments of Agriculture, Commerce, Defense, Education, Energy, Health and Human Services, Homeland Security, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General of the United States; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and U.S. Agency for International Development; the Director of the Office of Personnel Management; the Chairman of the Nuclear Regulatory Commission; and the Commissioner of the Social Security Administration should take action to improve progress in the data center optimization areas that we reported as not meeting OMB's established targets, including addressing any identified challenges.

    Agency: National Aeronautics and Space Administration
    Status: Open

    Comments: The National Aeronautics and Space Administration (NASA) agreed with our recommendation, and has taken initial steps to implement it. In May 2016, NASA stated in correspondence to GAO that it planned to develop improvement strategies for each deficient metric and hold meetings with all of the data center owners to explain the improvement strategies and further educate the data center owners on how to create efficiencies. NASA added that the anticipated completion for this is July 2017. However, as of July 2017, NASA reports on the Office of Management and Budget's (OMB) IT Dashboard that it does not meet any of the five data optimization metric targets that OMB currently requires agencies to report against (related to server utilization and monitoring, energy metering, server virtualization, data center facility space, and power usage efficiency). We will continue to monitor and evaluate the agency's progress in implementing this recommendation.
    Recommendation: The Secretaries of the Departments of Agriculture, Commerce, Defense, Education, Energy, Health and Human Services, Homeland Security, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General of the United States; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and U.S. Agency for International Development; the Director of the Office of Personnel Management; the Chairman of the Nuclear Regulatory Commission; and the Commissioner of the Social Security Administration should take action to improve progress in the data center optimization areas that we reported as not meeting OMB's established targets, including addressing any identified challenges.

    Agency: Nuclear Regulatory Commission
    Status: Open

    Comments: The Nuclear Regulatory Commission (NRC) agreed with our recommendation, and has taken initial steps to implement it. In May 2016, NRC stated in correspondence to GAO that it was pursuing development of a hybrid data center that will allow many data center functions to be performed in the cloud, allowing for more optimization, including the ability to better meet optimization targets (including those related to both cost savings and optimization) established by the Office of Management and Budget (OMB) through the Data Center Optimization Initiative. As of July 2017, NRC reports on OMB's IT Dashboard that it meets one (server virtualization) of the five data center optimization metric targets that OMB currently requires agencies to report against. However, the agency reports that it does not meet the remaining four targets (related to server utilization and monitoring, energy metering, server virtualization, data center facility space, and power usage efficiency). We will continue to monitor and evaluate the agency's progress in implementing this recommendation.
    Recommendation: The Secretaries of the Departments of Agriculture, Commerce, Defense, Education, Energy, Health and Human Services, Homeland Security, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General of the United States; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and U.S. Agency for International Development; the Director of the Office of Personnel Management; the Chairman of the Nuclear Regulatory Commission; and the Commissioner of the Social Security Administration should take action to improve progress in the data center optimization areas that we reported as not meeting OMB's established targets, including addressing any identified challenges.

    Agency: Office of Personnel Management
    Status: Open

    Comments: The Office of Personnel Management (OPM) agreed with our recommendation, and has taken initial steps to implement it. In May 2016, OPM stated in correspondence to GAO that it was committed to meeting the targets associated with the agency's data center optimization efforts. The agency added that challenges would be addressed as plans evolved to meet current targets and within current funding. As of July 2017, OPM reports on the Office of Management and Budget's (OMB) IT Dashboard that it meets only one (server virtualization) of the five data center optimization metric targets that OMB currently requires agencies to report against. However, the agency reports that it does not meet the remaining four targets (related to server utilization and monitoring, energy metering, server virtualization, data center facility space, and power usage efficiency). We will continue to monitor and evaluate the agency's progress in implementing this recommendation and update accordingly.
    Recommendation: The Secretaries of the Departments of Agriculture, Commerce, Defense, Education, Energy, Health and Human Services, Homeland Security, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General of the United States; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and U.S. Agency for International Development; the Director of the Office of Personnel Management; the Chairman of the Nuclear Regulatory Commission; and the Commissioner of the Social Security Administration should take action to improve progress in the data center optimization areas that we reported as not meeting OMB's established targets, including addressing any identified challenges.

    Agency: United States Agency for International Development
    Status: Open

    Comments: The U.S. Agency for International Development (USAID) agreed with our recommendation, and has taken initial steps to implement it. In May 2016, USAID stated in correspondence to GAO that it was planning to take action to improve progress in the remaining two areas that we reported as not meeting the Office of Management and Budget's (OMB) optimization targets, including addressing any identifying challenges. The agency noted that its target completion date for implementing our recommendation was February 2017. However, as of July 2017, USAID reports on OMB's IT Dashboard that it does not yet meet the server utilization and monitoring metric target, which is the only metric applicable to USAID. We will continue to monitor and evaluate the department's progress in implementing this recommendation.
    Director: Zina Merritt
    Phone: (202) 512-5257

    6 open recommendations
    Recommendation: To ensure the accountability and protection of SRC I ammunition, in accordance with DOD policy, the Secretary of Defense should direct the Secretary of the Air Force to revise guidance to clarify that accountability for all SRC I ammunition items in the Air Force's custody--regardless of ownership--should be maintained in the Air Force's system of record.

    Agency: Department of Defense
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To ensure the Army and Marine Corps record the receipt of shipped SRC I ammunition in their accountability systems, and in accordance with DOD policy, the Secretary of Defense should direct the Secretary of the Army to finalize and implement guidance that addresses the required time frame for receipting SRC I ammunition at the depot level.

    Agency: Department of Defense
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To ensure the Army and Marine Corps record the receipt of shipped SRC I ammunition in their accountability systems, and in accordance with DOD policy, the Secretary of Defense should direct the Commandant of the Marine Corps to finalize and implement guidance that addresses the required time frame for receipting SRC I ammunition at Marine Corps locations.

    Agency: Department of Defense
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To ensure the Army retains accountability of SRC I ammunition in an in-transit status, consistent with DOD policy, the Secretary of Defense should direct the Secretary of the Army to evaluate and identify actions to enable the Army to retain accountability for in-transit items until acknowledgment of receipt.

    Agency: Department of Defense
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To help improve visibility and tracking of SRC I ammunition shipments, the Secretary of Defense should direct the Secretaries of the military departments and the Military Surface Deployment and Distribution Command, through the Commander of the U.S. Transportation Command, to collaboratively determine the specific information required for the military services to ensure timely data entry into DTTS, in accordance with the Defense Transportation Regulation.

    Agency: Department of Defense
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To help improve the completeness and accuracy of data provided by the military services to the Military Surface Deployment and Distribution Command in accordance with federal internal control standards, the Secretary of Defense should direct the Secretaries of the military departments, with the aid of the Military Surface Deployment and Distribution Command, to conduct analysis of the completeness and accuracy of the data entered into DTTS.

    Agency: Department of Defense
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Timothy J. DiNapoli
    Phone: (202) 512-4841

    3 open recommendations
    Recommendation: To ensure proposed contract activities, as reflected in the statement of work and other contract documents, are assessed against the criteria provided by the Federal Acquisition Regulation (FAR) and Office of Federal Procurement Policy (OFPP) policy, the Under Secretary for Defense for Acquisition, Technology, and Logistics should ensure that the Director of the Office of Defense Procurement and Acquisition Policy provide clear instructions, in a timely manner, on how the service requirement review boards are to identify whether contract activities include closely associated with inherently governmental functions.

    Agency: Department of Defense: Office of the Secretary of Defense: Office of the Under Secretary of Defense for Acquisition, Technology, and Logistics
    Status: Open

    Comments: DOD Instruction 5000.74, issued in January 2016, discusses processes for the services requirements review boards, but does not mention closely associated with inherently governmental functions in that context. As new policy or guidance is issued, we will continue to evaluate its responsiveness to this recommendation.
    Recommendation: To ensure proposed contract activities, as reflected in the statement of work and other contract documents, are assessed against the criteria provided by the FAR and OFPP policy, the Under Secretary for Defense for Acquisition, Technology, and Logistics should ensure that the Director of the Office of Defense Procurement and Acquisition Policy require acquisition officials to document, prior to contract award, whether the proposed contract action includes activities that are closely associated with inherently governmental functions.

    Agency: Department of Defense: Office of the Secretary of Defense: Office of the Under Secretary of Defense for Acquisition, Technology, and Logistics
    Status: Open

    Comments: According to DOD officials, a template is being developed for components to use in assessing a service contract to determine whether activities are closely associated with inherently governmental functions. However, this template has not yet been finalized or disseminated to the components.
    Recommendation: To help facilitate the collection and use of inventory data in decision-making processes, the Under Secretary of Defense for Personnel and Readiness should clearly identify the longer term relationships between the support office, military departments, and other stakeholders.

    Agency: Department of Defense: Office of the Under Secretary for Personnel and Readiness
    Status: Open

    Comments: As of June 2017, these longer term relationships have not been fully identified. Officials stated that a memorandum of understanding issued in January 2017 provided some clarity regarding these relationships, but that additional steps are needed.
    Director: Zina Merritt
    Phone: (202) 512-5257

    2 open recommendations
    Recommendation: To improve the efficiency of DOD's conventional demilitarization efforts, including systematically collecting and maintaining key information about the items in its CAD stockpile and sharing information on excess items with other government agencies, the Secretary of Defense should direct the Secretary of the Army to improve the completeness and accuracy of information on the weight of items in the CAD stockpile--the key measure used by DOD to manage the conventional ammunition demilitarization operation--establish a plan to (1) identify and record, to the extent possible, the missing or inaccurate weight information for existing ammunition records in the CAD stockpile and (2) ensure that all items transferred to the CAD stockpile, including for example components removed from larger weapons and nonstandard ammunition, have the appropriate weight data.

    Agency: Department of Defense
    Status: Open

    Comments: Officials with the Joint Munitions Command stated that they continually monitor the inventory and correct any erroneous or missing data, which includes weight data. However, they had not yet developed a plan specifically focused on correcting weight data for ammunition in the Conventional Ammunition Demilitarization (CAD) stockpile.
    Recommendation: To improve the efficiency of DOD's conventional demilitarization efforts, including systematically collecting and maintaining key information about the items in its CAD stockpile and sharing information on excess items with other government agencies, the Secretary of Defense should direct the Secretary of the Army to improve the visibility and awareness of serviceable excess ammunition in the CAD stockpile that could potentially be transferred to other government agencies, develop a systematic means to make information available to other government agencies on excess ammunition that could be used to meet their needs.

    Agency: Department of Defense
    Status: Open

    Comments: As of August 2017, according to Department of Defense (DOD) officials, the department has made progress in developing a systematic process for sharing information on excess serviceable ammunition and plans, as GAO recommended in July 2015, but has not fully implemented that process. Specifically, the Army?s Office of the Deputy Chief of Staff for Logistics signed a memorandum of understanding with the Defense Logistics Agency (DLA) Disposition Services that established a process where DLA will assist the Army in transferring some excess DOD ammunition to federal, state, and local law enforcement agencies. Annually, the Army will provide DLA with a list of available types and quantities of excess ammunition that is 7.62 millimeters and smaller. DLA Disposition Services will inform participating law enforcement agencies of the ammunition available, screen all requests received from law enforcement agencies, and forward all approved law enforcement agency requests to the Army. The Army will prepare all necessary issue documents; pack and ship, on a reimbursable basis, ammunition to law enforcement agencies identified by DLA; and notify DLA and law enforcement agencies of any changes in condition of the ammunition. DOD and DLA conducted a pilot of this process from November 2016 to June 2017 in which DOD, through DLA, shared information on excess small arms ammunition with federal, state, and local law enforcement agencies. As a result, DOD transferred 1,209,095 rounds of 5.56-millimeter ammunition and 200,000 rounds of 9-millimeter ammunition to federal, state, and local law enforcement agencies. Since DOD was able to transfer this ammunition to another government agency, it does not have to pay to demilitarize (i.e. dispose of) the ammunition, which saved DOD about $60,000 in demilitarization costs. DOD officials stated that they are currently updating the Joint Conventional Ammunition Policies and Procedures (JCAPP) to formalize the procedures to accurately identify, execute, and track future transfers of excess small arms ammunition to federal, state, and local law enforcement agencies. Once JCAPP is updated, this recommendation would be considered fully implemented.
    Director: Carol R. Cha
    Phone: (202) 512-4456

    27 open recommendations
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of Commerce should ensure an inventory of mobile devices and services is established department-wide (i.e., all components' devices and associated services are accounted for).

    Agency: Department of Commerce
    Status: Open

    Comments: The Department of Commerce has not yet implemented this recommendation. In response to our report, the department said it planned to address the recommendation by the second quarter of fiscal year 2016. However, as of August 2017, it had not demonstrated that it had done so. We will continue to monitor the department's progress.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of Commerce should ensure a reliable department-wide inventory of mobile service contracts is developed and maintained.

    Agency: Department of Commerce
    Status: Open

    Comments: The Department of Commerce has not yet implemented this recommendation. In response to our report, the department said it planned to address the recommendation by the second quarter of fiscal year 2016. However, as of August 2017, it had not demonstrated that it had done so. We will continue to monitor the department's progress.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of Commerce should ensure procedures to monitor and control spending are established department-wide. Specifically, ensure that (1) procedures include assessing devices for zero, under, and over usage; (2) personnel with authority and responsibility for performing the procedures are identified; and (3) the specific steps to be taken to perform the process are documented.

    Agency: Department of Commerce
    Status: Open

    Comments: The Department of Commerce has not yet implemented this recommendation. In response to our report, the department said it planned to address the recommendation by the second quarter of fiscal year 2016. However, as of August 2017, it had not demonstrated that it had done so. We will continue to monitor the department's progress.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of Defense should ensure an inventory of mobile devices and services is established department-wide (i.e., all components' devices and associated services are accounted for).

    Agency: Department of Defense
    Status: Open

    Comments: As of August 2017, the Department of Defense had not implemented this recommendation. In July 2016, the department reported that it does not maintain a single, centralized device-level inventory and, instead, the military departments track and manage their own devices and contracted wireless services as separate enterprises. However, as we stated in our report, the inventory need not be generated centrally at the headquarters level; the department can compile a comprehensive inventory using its components' complete inventories. We will continue to monitor the department's efforts to address this recommendation.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of Defense should ensure a reliable department-wide inventory of mobile service contracts is developed and maintained.

    Agency: Department of Defense
    Status: Open

    Comments: As of August 2017, the Department of Defense had not implemented this recommendation. The department updated its mobile services contract inventory in August 2015; however, as of August 2017, the department had not demonstrated that it has maintained the inventory. We will continue to monitor the department's efforts to implement the recommendation.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of Health and Human Services should ensure procedures to monitor and control spending are established department-wide. Specifically, ensure that (1) procedures include assessing devices for zero, under, and over usage; (2) personnel with authority and responsibility for performing the procedures are identified; and (3) the specific steps to be taken to perform the process are documented.

    Agency: Department of Health and Human Services
    Status: Open

    Comments: The Department of Health and Human Services has not implemented this recommendation. In April 2016, an audit liaison in the Office of the Chief Information Officer reported that each component maintains processes and procedures for device management. However, as of August 2017, the department had not provided evidence that components have established procedures that address the elements of our recommendation. We will continue to monitor the department's implementation of this recommendation.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of Homeland Security should ensure an inventory of mobile devices and services is established department-wide (i.e., all components' devices and associated services are accounted for).

    Agency: Department of Homeland Security
    Status: Open

    Comments: The Department of Homeland Security has taken steps to implement this recommendation. Specifically, it developed inventories for the two components we reviewed. The department also reported that it had identified all components' devices. However, as of August 2017, it had not provided evidence that all the components had an inventory of unique devices and associated services. We will continue to monitor the department's efforts to implement the recommendation.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of Homeland Security should ensure a reliable department-wide inventory of mobile service contracts is developed and maintained.

    Agency: Department of Homeland Security
    Status: Open

    Comments: The Department of Homeland Security has taken steps to implement the recommendation, but more needs to be done. Specifically, in May 2017, the department developed an enterprise-wide inventory of mobile service contracts; however, the department has not demonstrated that it has maintained the inventory quarterly. We will continue to monitor the department's efforts to fully implement the recommendation.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of Homeland Security should ensure procedures to monitor and control spending are established department-wide. Specifically, ensure that (1) procedures include assessing devices for zero, under, and over usage; (2) personnel with authority and responsibility for performing the procedures are identified; and (3) the specific steps to be taken to perform the process are documented.

    Agency: Department of Homeland Security
    Status: Open

    Comments: The Department of Homeland Security has not implemented the recommendation. In August 2017, a Program Management Specialist in the Office of the Chief Information Office described steps the department was taking as it considers a follow-on to its department-wide blanket purchase agreement for wireless expense management services. We will continue to monitor the department's efforts to implement the recommendation.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of the Interior should ensure an inventory of mobile devices and services is established department-wide (i.e., all components' devices and associated services are accounted for).

    Agency: Department of the Interior
    Status: Open

    Comments: The Department of the Interior has not implemented this recommendation. As of May 2017, the department was in the process of migrating its cellular service contracts to the General Services Administration's federal wireless strategic sourcing initiative blanket purchase agreement as its agency-wide solution for mobile devices and services. According to the department, the initiative requires awardee(s) and orderers to conduct a complete inventory of devices and legacy service contracts as they transition to the blanket purchase agreement. According to the department's transition plan, the transition is to be complete by February 2018. We will continue to monitor the department's efforts to implement the recommendation.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of the Interior should ensure a reliable department-wide inventory of mobile service contracts is developed and maintained.

    Agency: Department of the Interior
    Status: Open

    Comments: The Department of the Interior has not implemented this recommendation. As of May 2017, the department was in the process of migrating its cellular service contracts to the General Services Administration's federal wireless strategic sourcing initiative blanket purchase agreement as its agency-wide solution for mobile devices and services. According to the department, the initiative requires awardee(s) and orderers to conduct a complete inventory of devices and legacy service contracts as they transition to the blanket purchase agreement. According to the department's transition plan, the transition is to be complete by February 2018. We will continue to monitor the department's efforts to implement the recommendation.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Attorney General should ensure procedures to monitor and control spending are established department-wide. Specifically, ensure that (1) procedures include assessing devices for zero, under, and over usage; (2) personnel with authority and responsibility for performing the procedures are identified; and (3) the specific steps to be taken to perform the process are documented.

    Agency: Department of Justice
    Status: Open

    Comments: The Department of Justice has taken steps to implement this recommendation. Specifically, in response to our findings, the department's Chief Information Officer issued a memo that required components to establish procedures for regular reviews of invoices for wireless services to identify unused and underused devices or services, as well as any over-usage charges to service plans. However, as of August 2017, the department had not demonstrated that its components had implemented the requirements. We will continue to monitor the department's progress.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of State should ensure an inventory of mobile devices and services is established department-wide (i.e., all components' devices and associated services are accounted for).

    Agency: Department of State
    Status: Open

    Comments: The Department of State has not yet implemented this recommendation. In July 2017, the department stated that it planned to transition its mobile devices and services to the General Services Administration's Federal Strategic Sourcing Initiative. However, the department has not addressed developing an inventory of mobile devices and services. We will continue to monitor the department's progress in implementing this recommendation.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of State should ensure a reliable department-wide inventory of mobile service contracts is maintained.

    Agency: Department of State
    Status: Open

    Comments: The Department of State has not implemented this recommendation. In July 2017, the department stated that it plans to transition its mobile devices and services to the General Services Administration's Federal Strategic Sourcing Initiative. However, the department has not addressed developing an inventory of mobile service contracts. We will continue to monitor the department's progress in implementing this recommendation.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of State should ensure procedures to monitor and control spending are established department-wide. Specifically, ensure that (1) procedures include assessing devices for zero, under, and over usage; (2) personnel with authority and responsibility for performing the procedures are identified; and (3) the specific steps to be taken to perform the process are documented.

    Agency: Department of State
    Status: Open

    Comments: The Department of State has not yet implemented this recommendation. In July 2017, the department stated that it was in the process of implementing a Telecommunications Expense Management System to provide visibility into mobile spending, asset management, usage, and tracking. However, the department has not provided evidence that it has established procedures that address the elements of our recommendation . We will continue to monitor the department's progress in implementing this recommendation.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of Transportation should ensure procedures to monitor and control spending are established department-wide. Specifically, ensure that (1) procedures include assessing devices for zero, under, and over usage; (2) personnel with authority and responsibility for performing the procedures are identified; and (3) the specific steps to be taken to perform the process are documented.

    Agency: Department of Transportation
    Status: Open

    Comments: The Department of Transportation has not yet demonstrated that it has implemented our recommendation. Specifically, as of August 2017, neither of the two components we reviewed in May 2015 had addressed the weaknesses we identified in their procedures. We will continue to monitor the department's progress in implementing this recommendation.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of the Treasury should ensure an inventory of mobile devices and services is established department-wide (i.e., all components' devices and associated services are accounted for).

    Agency: Department of the Treasury
    Status: Open

    Comments: The Department of the Treasury has not yet implemented this recommendation. In May 2016, the Department of the Treasury stated that it had performed data calls to collect data on mobile device inventories across the department. However, as of August 2017, the department had not demonstrated that it had established a department-wide inventory of mobile devices and services. We will monitor the department's progress in implementing this recommendation.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of Veterans Affairs should ensure procedures to monitor and control spending are established department-wide. Specifically, ensure that (1) procedures include assessing devices for zero, under, and over usage; (2) personnel with authority and responsibility for performing the procedures are identified; and (3) the specific steps to be taken to perform the process are documented.

    Agency: Department of Veterans Affairs
    Status: Open

    Comments: The Department of Veterans Affairs has not yet implemented this recommendation. The department stated that its Office of Information and Technology drafted documentation for the development and implementation of a system to manage spending on mobile devices and services. However, the solution had not been funded. The department stated that a target date for addressing the recommendation is December 2017, conditional upon available funds.
    Recommendation: To help the agency effectively manage spending on mobile devices and services, the Administrator of the Environmental Protection Agency should ensure a complete inventory of mobile devices and associated services is established.

    Agency: Environmental Protection Agency
    Status: Open

    Comments: The Environmental Protection Agency had taken steps to implement this recommendation. Specifically, it reported that it had conducted a management review and identified improvements to ensure that the agency has a complete inventory of mobile devices and services. However, as of August 2017, it had not demonstrated that it had established a complete inventory. We will continue to monitor the agency's progress.
    Recommendation: To help the agency effectively manage spending on mobile devices and services, the Administrator of the Environmental Protection Agency should ensure procedures to monitor and control spending are established agency-wide. Specifically, ensure that (1) procedures include assessing devices for zero, under, and over usage; (2) personnel with authority and responsibility for performing the procedures are identified; and (3) the specific steps to be taken to perform the process are documented.

    Agency: Environmental Protection Agency
    Status: Open

    Comments: The Environmental Protection Agency has not yet implemented this recommendation. The agency stated that program offices receive quarterly mobile device usage reports and are requested to review them. However, as of August 2017, the agency had not provided documented procedures that address the elements of our recommendation.
    Recommendation: To help the agency effectively manage spending on mobile devices and services, the Administrator of the National Aeronautics and Space Administration should ensure a complete inventory of mobile devices and associated services is established.

    Agency: National Aeronautics and Space Administration
    Status: Open

    Comments: The National Aeronautics and Space Administration (NASA) has not yet implemented the recommendation. In August 2017, officials from NASA's Office of the Chief Information Officer stated that the agency plans to address the recommendation through a strategic sourcing approach the agency is developing and estimates implementing in fiscal year 2018. The officials stated that the agency expects to fully address the recommendation by December 2018.
    Recommendation: To help the agency effectively manage spending on mobile devices and services, the Administrator of the National Aeronautics and Space Administration should ensure a reliable inventory of mobile service contracts is developed and maintained.

    Agency: National Aeronautics and Space Administration
    Status: Open

    Comments: The National Aeronautics Administration (NASA) has not yet implemented the recommendation. In August 2017, officials from NASA's Office of the Chief Information Officer stated that the agency plans to address the recommendation through a strategic sourcing approach the agency is developing and estimates implementing in fiscal year 2018. The officials stated that the agency expects to fully address the recommendation by March 2019.
    Recommendation: To help the agency effectively manage spending on mobile devices and services, the Administrator of the National Aeronautics and Space Administration should ensure procedures to monitor and control spending are established agency-wide. Specifically, ensure that (1) procedures include assessing devices for zero, under, and over usage; (2) personnel with authority and responsibility for performing the procedures are identified; and (3) the specific steps to be taken to perform the process are documented.

    Agency: National Aeronautics and Space Administration
    Status: Open

    Comments: The National Aeronautics and Space Administration (NASA) has not implemented the recommendation. In August 2017, officials from NASA's Office of the Chief Information Officer stated that the agency plans to address the recommendation through an Enterprise Mobility Service Contract that it plans to fully transition to by July 2019. The officials stated that the contract will allow the agency to monitor and optimize usage.
    Recommendation: To help the agency effectively manage spending on mobile devices and services, the Commissioner of the Social Security Administration should ensure a complete inventory of mobile devices and associated services is established.

    Agency: Social Security Administration
    Status: Open

    Comments: The Social Security Administration (SSA) described steps it was taking to address our recommendation. Specifically, the agency stated that it had deployed and is operating a Mobile Expense Management System that will be used to maintain an enterprise-wide inventory of mobile devices and associated services once all the agency's mobile service contracts/accounts have been successfully consolidated onto one of the agency's blanket purchasing agreements. SSA expected to complete this consolidation in the September to October 2016 timeframe. However, as of August 2017, the agency had not demonstrated that it had implemented the recommendation. We will continue to monitor its progress in implementing this recommendation.
    Recommendation: To help the agency effectively manage spending on mobile devices and services, the Commissioner of the Social Security Administration should ensure procedures to monitor and control spending are established agency-wide. Specifically, ensure that (1) procedures include assessing devices for zero, under, and over usage; (2) personnel with authority and responsibility for performing the procedures are identified; and (3) the specific steps to be taken to perform the process are documented.

    Agency: Social Security Administration
    Status: Open

    Comments: The Social Security Administration (SSA) described steps it was taking to address this recommendation. Specifically, the agency stated that representatives from various agency components were working to develop and document the policies, guidelines, processes, and procedures to effectively implement an enterprise model for mobile provisioning and management. SSA expects to complete this effort in fiscal year 2017. As of August 2017, the agency had not demonstrated that it had addressed the recommendation. We will continue to monitor its progress in implementing this recommendation.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of the Treasury should ensure procedures to monitor and control spending are established department-wide. Specifically, ensure that (1) procedures include assessing devices for zero, under, and over usage; (2) personnel with authority and responsibility for performing the procedures are identified; and (3) the specific steps to be taken to perform the process are documented.

    Agency: Department of the Treasury
    Status: Open

    Comments: The Department of the Treasury has not yet implemented this recommendation. In May 2016, the department stated that it had awarded two contracts to facilitate mobile device management, and had advised its bureaus to track, analyze, and manage mobile device use and cost in accordance with GAO guidance at their level until migration to the department-wide contracts has been completed. However, as of August 2017, the department had not demonstrated that it had established department-wide procedures to monitor and control spending on mobile devices and services. We will continue to monitor the department's progress in implementing this recommendation.
    Recommendation: To better enable OMB to oversee agency efforts to consolidate mobile telecommunications contracts, the Director should measure and report progress in achieving its goal of cost savings through consolidation, as described in the 2012 Digital Government Strategy.

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: As of August 2017, the Office of Management and Budget (OMB) had made progress in implementing this recommendation by requiring agencies to track savings; however, it had not yet reported progress in achieving its goal of cost savings. Specifically, in August 2016, OMB issued a policy requiring covered agencies to appoint, by November 2016, a dedicated lead for mobile devices and services. The official is expected to work closely with senior agency officials to establish and maintain an agency-wide inventory of mobile contracts, identify opportunities for contract consolidation, and track savings, among other things. In addition, according to an official in OMB's Office of Federal Procurement, a team led by OMB, the General Services Administration, and the departments of Defense and Homeland Security, is to develop an approach for measuring savings related to mobile devices and services.
    Director: Johana R. Ayers
    Phone: (202) 512-5741

    1 open recommendations
    Recommendation: To obtain information useful to DLA's decision making regarding MRE inventory levels, the Assistant Secretary of Defense for Logistics and Materiel Readiness should direct the Director, DLA, to request that the military services, as part of existing coordination efforts, share information on potential changes to MRE consumption and disposals that could affect future demand.

    Agency: Department of Defense: Office of the Secretary of Defense: Office of the Under Secretary of Defense for Acquisition, Technology, and Logistics: Office of the Assistant Secretary for Logistics and Materiel Readiness
    Status: Open

    Comments: In a June 2015 report to Congress, DLA stated that the agency and the services were sharing information on MRE demand and usage patterns. DOD officials stated in August 2016 that DLA is requesting more detailed information regarding MRE consumption and disposal data from the services for fiscal year 2016. As of September 2017, DLA had not provided documentation of information-sharing incorporating consumption and disposal data. We will continue to monitor DLA's actions on this recommendation.
    Director: Zina Merritt
    Phone: (202) 512-5257

    2 open recommendations
    Recommendation: To help ensure that the Air Force is properly retaining items and accurately reporting its amount of retention stock and excess inventory in accordance with DOD guidance, and not spending resources to store unneeded inventory, the Secretary of the Air Force should direct the Commander, Air Force Materiel Command, to begin performing contingency retention reviews for those items, valued at about $2.6 billion, that it already knows should not be retained as economic retention stock so that it can identify and promptly dispose of inventory that is not needed.

    Agency: Department of Defense: Department of the Air Force
    Status: Open

    Comments: As of August 2017, the Air Force has not completed the review of all of the necessary items to address the recommendation. We will continue to monitor the Air Force's actions to fully address this implementation.
    Recommendation: To help ensure that the Navy has adequate oversight of on-order excess inventory termination decisions and necessary performance measures consistent with DOD guidance, the Secretary of the Navy should direct the Commander, Naval Supply Systems Command, to incorporate the graduated management reviews and the ability to track and review the reasons for not canceling and modifying on-order excess items into its automated termination module that is under development.

    Agency: Department of Defense: Department of the Navy
    Status: Open

    Comments: As of September 2017, Naval Supply Systems Command plans to incorporate graduated management reviews and the ability to track and review the reason for not canceling and modifying on-order excess items into its automated termination module that is under development and being implemented. However, fiscal year 2019 is the best estimate for full implementation of such capabilities into the automated termination module, according to Naval Supply Systems Command officials.
    Director: Zina Merritt
    Phone: (202) 512-5257

    1 open recommendations
    Recommendation: To ensure DLA is improving its collaborative forecasting effort, in accordance with DOD guidance that emphasizes monitoring the efficient use of resources and leading practices for results-oriented management, the Secretary of Defense should direct the Director, DLA, in collaboration with the Office of the Assistant Secretary of Defense for Logistics and Materiel Readiness and the Secretaries of the Army, Navy, and Air Force, to develop and implement the necessary corrective actions to improve the results of collaborative forecasting across DOD.

    Agency: Department of Defense
    Status: Open

    Comments: As of September 2016, the Defense Logistics Agency (DLA) is in the process of developing an additional metric that will measure whether collaborative forecasting on a customer-by-customer basis is beneficial (i.e., the collaborative forecast added-value versus using a statistical forecast). DLA plans to work on the implementation of the metric for the remainder of 2016 and early 2017 with full implementation planned for July 2017. DLA, in collaboration with its customers (e.g., the Army, Navy, Marine Corps, and Air Force) have taken steps, such as developing more extensive metrics and improving the collaboration process, to enhance its collaborative forecasting programs, as we reported in GAO-16-450. We will continue to monitor DLA's progress in implementing the new metric as well as its efforts to monitor collaborative forecasting outcomes with the Army, Navy, Marine Corps, and Air Force.
    Director: Carol R. Cha
    Phone: (202) 512-4456

    95 open recommendations
    including 4 priority recommendations
    Recommendation: To ensure the effective management of software licenses, the Secretary of Agriculture should develop an agency-wide comprehensive policy for the management of software licenses that addresses the weaknesses we identified.

    Agency: Department of Agriculture
    Status: Open

    Comments: In October 2017, the US Department of Agriculture reported that its Departmental Regulation 3160-001, and Departmental Manual 3160-001 -- both titled "Licensed IT Software" -- are moving through the clearance process and will be provided to GAO as soon as they are approved.
    Recommendation: To ensure the effective management of software licenses, the Secretary of Commerce should develop an agency-wide comprehensive policy for the management of software licenses that addresses the weaknesses we identified.

    Agency: Department of Commerce
    Status: Open

    Comments: In October 2017, the Department of Commerce (Commerce) demonstrated it has taken steps to create a department wide software license management policy. Specifically, Commerce issued a directive for each of its bureaus to provide their current software license management policies. Based on these policies, Commerce will create a department-wide policy, which it expects to issue by March 2018. GAO will continue to monitor the department's progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of Commerce should employ a centralized software license management approach that is coordinated and integrated with key personnel for the majority of agency software license spending and/or enterprise-wide licenses.

    Agency: Department of Commerce
    Status: Open

    Comments: In October 2017, the Department of Commerce reported that a working group has been established to execute license management policies. However, meetings of the group have been put on hold due to resource constraints. GAO will continue to monitor the department's progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of Commerce should establish a comprehensive inventory of software licenses using automated tools for the majority of agency software license spending and/or enterprise-wide licenses.

    Agency: Department of Commerce
    Status: Open
    Priority recommendation

    Comments: In October 2017, the Department of Commerce (Commerce) reported that it is considering options for establishing a comprehensive inventory of software licenses in the department. It is considering different automated tools, modifying its present tool suite, or using General Services Administration's Software License Management Service. Commerce reports that it is completing an analysis of alternatives and working with the budget office to determine available funding. GAO will continue to monitor the department's progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of Commerce should regularly track and maintain a comprehensive inventory of software licenses using automated tools and metrics.

    Agency: Department of Commerce
    Status: Open

    Comments: In October 2017, the Department of Commerce (Commerce) reported that it is considering options for acquiring an automated tool for tracking and maintaining a comprehensive inventory of software licenses throughout the department. Commerce reports that it is completing an analysis of alternatives and working with the budget office to see what funding is available. GAO will continue to monitor the department's progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of Commerce should provide software license management training to appropriate agency personnel addressing contract terms and conditions, negotiations, laws and regulations, acquisition, security planning, and configuration management.

    Agency: Department of Commerce
    Status: Open

    Comments: In October 2017 the Department of Commerce (Commerce) reported that it currently does not provide training specific to software license management. However, Commerce officials state that they are working to development this training. For example, Commerce officials are currently reaching out to another federal agency to learn about the software license management training they offer. Commerce states that it plans to incorporate lessons learned into the department's future training plans. GAO will continue to monitor the department's progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of Defense should develop an agency-wide comprehensive policy for the management of software licenses that addresses the weaknesses we identified

    Agency: Department of Defense
    Status: Open

    Comments: In October 2017 the Department of Defense (Defense) provided a number of documents to support its statement that it has a software inventory license reporting plan that includes actions for developing an appropriate license management policy. Defense does not have one definitive plan. In May 2016 the House Armed Forces Committee asked for a briefing on Defense's activities. The briefing does not address all of the seven elements that a comprehensive software licensing policy should specify, including topics such as roles, responsibilities, oversight mechanisms, details about the implications of the phases of software license management life-cycle phases on cloud computing decisions, and training. However, Defense stated that the Chief Information Officer was in the process of drafting another key document, which should be issued in January 2018. We will follow up with the agency to obtain supporting documents and continue to monitor its progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of Defense should establish a comprehensive inventory of software licenses using automated tools for the majority of agency software license spending and/or enterprise-wide licenses.

    Agency: Department of Defense
    Status: Open

    Comments: In October 2017, the Department of Defense (Defense) reported on actions to implement a comprehensive inventory using automated tools. For example, Defense reported that it has completed a software inventory license reporting plan. It also continues to automate security domains for asset management and plans to implement automated support and processes for software license management processes in Fiscal Year 2020. However, the documentation available from Defense was insufficient to support these statements. We will follow up with the agency to obtain supporting documents and continue to monitor its progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of Defense should regularly track and maintain a comprehensive inventory of software licenses using automated tools and metrics.

    Agency: Department of Defense
    Status: Open

    Comments: In October 2017 the Department of Defense (Defense) noted that it does not yet collect software asset data for all Defense end-points, but plans to start the process in fiscal year 2018. We will follow up with the agency to obtain supporting documents and continue to monitor its progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of Defense should analyze agency-wide software license data, such as costs, benefits, usage, and trending data, to identify opportunities to reduce costs and better inform investment decision making.

    Agency: Department of Defense
    Status: Open
    Priority recommendation

    Comments: In October 2017, the Department of Defense stated that it does not yet collect software asset data for the entire department. We will continue to monitor the department's progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of Education should develop an agency-wide comprehensive policy for the management of software licenses that addresses the weaknesses we identified.

    Agency: Department of Education
    Status: Open

    Comments: In October 2017, the Department of Education stated that the department is working to streamline its software management process through the revision of its current Software Asset Management and Acquisition Policy directive, and IT Governance guidance. These are expected to be issued in 2017. We will continue to monitor the department's efforts to address this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of Education should provide software license management training to appropriate agency personnel addressing contract terms and conditions, negotiations, laws and regulations, acquisition, security planning, and configuration management.

    Agency: Department of Education
    Status: Open

    Comments: In October 2017, the Department of Education (Education) reported that the department's initial training was designed to familiarize the community with the various requirements and mandates highlighted in the latest version of its software management directive and policy. Although the training covered a wide variety of topics, it did not specifically address software license contract terms and conditions, laws and regulations, and security planning. According to Education, the release of the revised Software Asset Management and Acquisition directive will appropriately address these areas. The policy is expected to be issued 2017. We will continue to monitor the department's efforts to address the recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of Energy should develop an agency-wide comprehensive policy for the management of software licenses that addresses the weaknesses we identified.

    Agency: Department of Energy
    Status: Open

    Comments: In August 2017, the Department of Energy (Energy) provided a copy of Energy Order 200.1A, Information Technology Management. This document was updated in January 2017 to incorporate Federal Information Technology Acquisition Reform Act (FITARA) requirements. The order says that IT will be managed consistent with all statutory, regulatory, OMB and Departmental requirements, and that integrated IT management will be administered by the Office of the Chief Information. One of the requirements of the CIO is to perform software asset management including the tracking, licensing, and utilization of Energy's software license inventory. However, there is insufficient detail to addresses the weaknesses of policies that GAO found in our report. In October 2017, Energy stated that it is in the process of updating its policies. According to Energy, it has a draft of a Software Management Centralization Plan and plans to draft a Vendor Management Strategy. It anticipates having the policies finalized by the end of 2017. We will continue to monitor Energy's efforts to address this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of Energy should employ a centralized software license management approach that is coordinated and integrated with key personnel for the majority of agency software license spending and/or enterprise-wide licenses.

    Agency: Department of Energy
    Status: Open

    Comments: In 2017, the Department of Energy (Energy) reported that it needs is taking steps to address this recommendation, but that more remains to be done. Energy officials stated that it needs to leverage the existing Office of the Chief Information Officer (OCIO) Enterprise-wide Agreement Program for commercial off the shelf software and the OCIO's Enterprise Architecture Repository Solution, which identifies existing software within the OCIO-managed environment. Energy stated that the enterprise-wide agreement program has resulted in cost savings, but did not provide documentation to support this. We will continue to monitor the department's efforts to address this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of Energy should establish a comprehensive inventory of software licenses using automated tools for the majority of agency software license spending and/or enterprise-wide licenses.

    Agency: Department of Energy
    Status: Open

    Comments: In 2017, the Department of Energy (Energy) issued a data call to its components and created a software license inventory from the information provided. Energy plans on conducting similar data calls, supplemented by automated scans where available, at least twice a year. This data collection will provide information useful to consolidating software licenses and developing operating and cost efficiencies. However, Energy stated that given that the department is federated and has numerous networks, an enterprise-wide automated scan is not feasible, as GAO recommended in May 2014. We will continue to monitor the department's efforts to address this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of Energy should regularly track and maintain a comprehensive inventory of software licenses using automated tools and metrics.

    Agency: Department of Energy
    Status: Open

    Comments: In August 2017, the Department of Energy (Energy) stated that it is in the early stages of developing a centralized software license management approach to address the requirements outlined in the Office of Management and Budget (OMB's software license policy. According to Energy, this centralized approach will include a plan for how Energy routinely tracks and maintains a department-wide inventory of its software licenses using automated tools and how Energy will analyze this information to facilitate better spending across the department. Energy also provided a task order for the implementation of continuous diagnostic and mitigation services. The services includes the use of automated tools for software asset management, configuration system management, and vulnerability management. However, the task order does not include timelines. We will continue to monitor Energy's efforts to address this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of Energy should analyze agency-wide software license data, such as costs, benefits, usage, and trending data, to identify opportunities to reduce costs and better inform investment decision making.

    Agency: Department of Energy
    Status: Open

    Comments: In 2017, the Department of Energy (Energy) stated that while the Department has realized cost savings from its Enterprise-wide Agreement Program, it recognizes that a more robust, enterprise-wide coordinated effort is needed. Energy stated that a plan for how the inventory will be developed will be a part of its future centralized management approach. According to Energy, the plan will include analyzing the inventory to identify potential cost savings. However, the documentation provided by Energy for the enterprise wide agreement program does not provide any cost savings information. We will follow up with the agency to obtain supporting documents and continue to monitor its progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of Energy should provide software license management training to appropriate agency personnel addressing contract terms and conditions, negotiations, laws and regulations, acquisition, security planning, and configuration management.

    Agency: Department of Energy
    Status: Open

    Comments: In October 2017, the Department of Energy (Energy) provided evidence that it has training courses in contract terms and conditions, negotiations, laws and regulations, acquisition, security planning, and configuration management. However, Energy has yet to provide evidence that these courses have been attended by a sufficient number of Energy personnel. We will continue to monitor Energy's efforts to address this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of Health and Human Services should develop an agency-wide comprehensive policy for the management of software licenses that addresses the weaknesses we identified.

    Agency: Department of Health and Human Services
    Status: Open

    Comments: In October 2017, the Department of Health and Human Services (HHS) stated that it concurs with and will address this recommendation through an initiative that is focused on the Federal Information Technology Acquisition Reform Act. This initiative is expected to start making progress by May 2018 and lead to ongoing improvements. HHS also stated that HHS's federated IT environment, presents unique challenges to implement enterprise-wide software management. GAO will continue to monitor the department's efforts to addressing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of Health and Human Services should employ a centralized software license management approach that is coordinated and integrated with key personnel for the majority of agency software license spending and/or enterprise-wide licenses.

    Agency: Department of Health and Human Services
    Status: Open

    Comments: In October 2017, the Department of Health and Human Services (HHS) stated that it concurs with and will address this recommendation through an initiative that is focused on the Federal Information Technology Acquisition Reform Act. This initiative is expected to start making progress by May 2018 and lead to ongoing improvements. HHS also stated that HHS's federated IT environment, presents unique challenges to implement enterprise-wide software management. GAO will continue to monitor the department's efforts to addressing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of Health and Human Services should establish a comprehensive inventory of software licenses using automated tools for the majority of agency software license spending and/or enterprise-wide licenses.

    Agency: Department of Health and Human Services
    Status: Open

    Comments: In October 2017, the Department of Health and Human Services (HHS) stated that it concurs with and will address this recommendation through an initiative that is focused on the Federal Information Technology Reform Acquisition Act (FITARA) Scorecard from the House Oversight and Government Reform Committee. This initiative is expected to generate solid results by May 2018 and be ongoing afterwards. HHS also stated that they will continue to seek GAO's advice on the implementation and execution of the recommendation given HHS's federated IT environment, which they feel presents unique challenges to implement enterprise-wide software management. GAO will continue to monitor the department's progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of Health and Human Services should regularly track and maintain a comprehensive inventory of software licenses using automated tools and metrics

    Agency: Department of Health and Human Services
    Status: Open

    Comments: In October 2017, the Department of Health and Human Services (HHS) stated that it concurs with and will address this recommendation through an initiative that is focused on the Federal Information Technology Acquisition Reform Act. This initiative is expected to start making progress by May 2018 and lead to ongoing improvements. HHS also stated that HHS's federated IT environment, presents unique challenges to implement enterprise-wide software management. GAO will continue to monitor the department's efforts to addressing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of Health and Human Services should analyze agency-wide software license data, such as costs, benefits, usage, and trending data, to identify opportunities to reduce costs and better inform investment decision making.

    Agency: Department of Health and Human Services
    Status: Open

    Comments: In October 2017, the Department of Health and Human Services (HHS) stated that it concurs with and will address this recommendation through an initiative that is focused on the Federal Information Technology Acquisition Reform Act. This initiative is expected to start making progress by May 2018 and lead to ongoing improvements. HHS also stated that HHS's federated IT environment, presents unique challenges to implement enterprise-wide software management. GAO will continue to monitor the department's efforts to addressing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of Health and Human Services should provide software license management training to appropriate agency personnel addressing contract terms and conditions, negotiations, laws and regulations, acquisition, security planning, and configuration management.

    Agency: Department of Health and Human Services
    Status: Open

    Comments: In October 2017, the Department of Health and Human Services (HHS) stated that it concurs with and will address this recommendation through an initiative that is focused on the Federal Information Technology Acquisition Reform Act. This initiative is expected to start making progress by May 2018 and lead to ongoing improvements. HHS also stated that HHS's federated IT environment, presents unique challenges to implement enterprise-wide software management. GAO will continue to monitor the department's efforts to addressing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of Homeland Security should employ a centralized software license management approach that is coordinated and integrated with key personnel for the majority of agency software license spending and/or enterprise-wide licenses.

    Agency: Department of Homeland Security
    Status: Open

    Comments: In June 2017, the Department of Homeland Security (DHS) reported that it is in the process of implementing the Continuous Diagnostics and Mitigation (CDM) tool that enables industry best practices and standards for software license management. DHS also reported that the CDM implementation will facilitate normalization efforts across DHS by defining common software license and maintenance requirements. We will follow up with the agency to obtain supporting documents and continue to monitor its progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of Homeland Security should establish a comprehensive inventory of software licenses using automated tools for the majority of agency software license spending and/or enterprise-wide licenses.

    Agency: Department of Homeland Security
    Status: Open

    Comments: In June 2017, the Department of Homeland Security (DHS) reported that it is in the process of implementing the Continuous Diagnostics and Mitigation (CDM) tool that enables industry best practices and standards for software license management. DHS also reported that the CDM implementation will provide DHS with an automated capability for IT hardware and software asset discovery; IT asset inventory tracking; software inventory normalization; software license optimization; data sharing capabilities, and thus ensure full compliance with the requirement to maintain a continual agency-wide inventory of software licenses. We will follow up with the agency to obtain supporting documents and continue to monitor its progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of Homeland Security should regularly track and maintain a comprehensive inventory of software licenses using automated tools and metrics.

    Agency: Department of Homeland Security
    Status: Open

    Comments: In June 2017, the Department of Homeland security (DHS) reported that it is in the process of implementing the Continuous Diagnostics and Mitigation (CDM) tool that enables industry best practices and standards for software license management. DHS also reported that the tracking of software assets and inventory will be implemented as CDM is rolled out to each DHS Component. We will follow up with the agency to obtain supporting documents and continue to monitor its progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of Homeland Security should analyze agency-wide software license data, such as costs, benefits, usage, and trending data, to identify opportunities to reduce costs and better inform investment decision making.

    Agency: Department of Homeland Security
    Status: Open

    Comments: In June 2017, the Department of Homeland Security (DHS) reported that it is in the process of implementing the Continuous Diagnostics and Mitigation (CDM) tool that enables industry best practices and standards for software license management. DHS also reported that CDM tracking of software assets and inventory will be implemented as CDM is rolled out to each DHS Component. The CDM tool will provide DHS with an automated capability for IT hardware and software asset discovery; IT asset inventory tracking; software inventory normalization; software license optimization; data sharing capabilities, and thus ensure full compliance with the requirement to maintain a continual agency-wide inventory of software licenses, including all licenses purchased, deployed, and in use, as well as spending on subscription services. As this data is captured the DHS OCIO, OSDO will analyze the software license data to track cost, usage, benefits to establish spending data that allows to the Department to perform trend analysis. We will follow up with the agency to obtain supporting documents and continue to monitor its progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of Housing and Urban Development should develop an agency-wide comprehensive policy for the management of software licenses that addresses the weaknesses we identified

    Agency: Department of Housing and Urban Development
    Status: Open

    Comments: In October 2017, the Department of Housing and Urban Development (HUD) stated that the department developed a draft policy that will implement policies and responsibilities for managing software licenses and a software license consolidation plan to enable maintenance and enforcement of the software license management policy. In addition, the department reported that it had appointed a software license manager who is the single point of contact for software license management. Among other things, the department has initiated a software license management oversight working group, and worked to establish a software license management project management office. According to HUD, the targeted completion for implementing this recommendation is by the end of March 2018. We will follow-up with the department to obtain supporting documentation and continue to monitor its progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of Housing and Urban Development should regularly track and maintain a comprehensive inventory of software licenses using automated tools and metrics.

    Agency: Department of Housing and Urban Development
    Status: Open

    Comments: In October 2017, the Department of Housing and Urban Development (HUD) reported that its Office of the Chief information Officer (OCIO) has achieved full operational capability for the agency's Federal Asset Management Enterprise System (FAMES) and began to populate FAMES with information on the agency's software assets in January 2017. However, HUD noted that it still needs to implement and test the interface between FAMES and the agency's automated procurement system. According to HUD, upon completion of the interface, OCIO will have the data extracts necessary to support enforcement of an agency-wide comprehensive policy that incorporates software license management into its configuration management and control process. HUD reports that the targeted completion for implementing this recommendation is by the end of June 2018. We will follow-up with the department to obtain supporting documentation and continue to monitor its progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of Housing and Urban Development should analyze agency-wide software license data, such as costs, benefits, usage, and trending data, to identify opportunities to reduce costs and better inform investment decision making.

    Agency: Department of Housing and Urban Development
    Status: Open

    Comments: In October 2017, the Department of Housing and Urban Development (HUD) reported on actions taken to implement this recommendation including the development of an analysis to support acquisition and deployment of an automated software license management capability. According to HUD, this capability will provide the department with the data necessary to identify opportunities to reduce cost, implement IT commodity-consolidated acquisitions and buy licenses in bulk. HUD reports that the targeted completion for implementing this recommendation is by the end of March 2018. However, HUD reported that it has identified $1.4 million in cost savings and avoidance utilizing its current inventory and processes. We will follow-up with the Department to obtain supporting documentation and continue to monitor its progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of Housing and Urban Development should provide software license management training to appropriate agency personnel addressing contract terms and conditions, negotiations, laws and regulations, acquisition, security planning, and configuration management.

    Agency: Department of Housing and Urban Development
    Status: Open

    Comments: In October 2017, the Department of Housing and Urban Development (HUD) stated that the department is working to provide training to agency personnel. For example, HUD reports that it has worked with the Department of Defense (Defense) to offer Defense's Enterprise Software Initiative sponsored software license management training to staff. HUD also reports that it continues to work with peer agencies to identify opportunities to access required software management skills and other required training. HUD's target completion for addressing this recommendation by the end of March 2018. We will follow-up with the Department to obtain supporting documentation and continue to monitor its progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of the Interior should develop an agency-wide comprehensive policy for the management of software licenses that addresses the weaknesses we identified.

    Agency: Department of the Interior
    Status: Open

    Comments: In March 2017, the Department of Interior reported that the department has drafted a comprehensive policy that is comprised of the core elements of software management. In September 2017, the department reported that it had reevaluated its approach to software asset and license management and will issue an updated policy memorandum to Interior bureaus and offices during the second quarter of fiscal year 2018. We plan to follow up with the agency to obtain supporting documents and continue to monitor its progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of the Interior should employ a centralized software license management approach that is coordinated and integrated with key personnel for the majority of agency software license spending and/or enterprise-wide licenses.

    Agency: Department of the Interior
    Status: Open

    Comments: In March 2017, the Department of Interior reported that the department is working on a comprehensive management approach for accounting for and managing IT Software Assets. The approach includes roles and responsibilities. In September 2017, the department reported that it plans to employ a centralized license management approach for its enterprise-wide software in the third quarter of fiscal year 2018. We plan to follow up with the agency to obtain supporting documents and continue to monitor its progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of the Interior should establish a comprehensive inventory of software licenses using automated tools for the majority of agency software license spending and/or enterprise-wide licenses.

    Agency: Department of the Interior
    Status: Open

    Comments: In March 2017, the Department of Interior reported that the department is working on a comprehensive management approach for accounting for and managing IT Software Assets. The approach includes roles and responsibilities. In August 2017, the department reported that it is using automated tools and technologies to begin compiling an inventory of installed software. Further, Interior officials reported that they are compiling information on software contracts that it maintains for enterprise-wide licensing. Department officials stated that they are investigating tools, techniques and approaches to automate matching its software installations against enterprise-wide software contracts and licensing. The department plans to establish a comprehensive inventory of enterprise-wide licenses in the third quarter of fiscal year 2018. We plan to follow up with the agency to obtain supporting documents and continue to monitor its progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of the Interior should regularly track and maintain a comprehensive inventory of software licenses using automated tools and metrics.

    Agency: Department of the Interior
    Status: Open

    Comments: In March 2017, the Department of Interior reported that the department is working on a comprehensive management approach for accounting for and managing IT Software Assets. In August 2017, the department reported that it plans to establish a comprehensive inventory of enterprise-wide licenses in the third quarter of fiscal year 2018. We plan to follow up with the agency to obtain supporting documents and continue to monitor its progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of the Interior should analyze agency-wide software license data, such as costs, benefits, usage, and trending data, to identify opportunities to reduce costs and better inform investment decision making

    Agency: Department of the Interior
    Status: Open

    Comments: In March 2017, the Department of Interior reported that the department is working on a comprehensive management approach for accounting for and managing IT Software Assets. In August 2017, the department reported that it plans to establish a comprehensive inventory of enterprise-wide licenses in the third quarter of fiscal year 2018, and to analyze the data by the end of second quarter fiscal year 2019. We plan to follow up with the agency to obtain supporting documents and continue to monitor its progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of the Interior should provide software license management training to appropriate agency personnel addressing contract terms and conditions, negotiations, laws and regulations, acquisition, security planning, and configuration management.

    Agency: Department of the Interior
    Status: Open

    Comments: In March 2017, the Department of Interior reported that the department provides software license management training to agency personnel. However, the agency has not yet provided documentation showing that the training addresses key aspects of software license management, including addressing contract terms and conditions, negotiations, laws and regulations, acquisition, security planning, and configuration management. We will follow-up with the department to obtain supporting documentation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of Justice should develop an agency-wide comprehensive policy for the management of software licenses that addresses the weaknesses we identified.

    Agency: Department of Justice
    Status: Open

    Comments: In October 2017, the Department of Justice reported that it was in the process of finalizing its software license management policy with an expected completion date by the end of December 2017. We will continue to monitor the agency's progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of Justice should employ a centralized software license management approach that is coordinated and integrated with key personnel for the majority of agency software license spending and/or enterprise-wide licenses.

    Agency: Department of Justice
    Status: Open

    Comments: In October 2017, the Department of Justice (Justice) reported that a software centralization plan for all software licenses is under development, with an expected completion date of June 30, 2018. In the meantime, Justice reports that it tracks software usage within the department's components. Justice is able to reassign licenses from one component to another in instances where one component has the license but it not using it. We will continue to monitor the agency's progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of Justice should establish a comprehensive inventory of software licenses using automated tools for the majority of agency software license spending and/or enterprise-wide licenses.

    Agency: Department of Justice
    Status: Open

    Comments: In September 2017, the Department of Justice (Justice) reported that it is in the process of deploying a software inventory tool across the department. According to Justice, this will provide a comprehensive inventory of software licenses installed on end user desktops and laptops. Justice had planned to have the tool implemented by September 30, 2017. However, in October 2017, Justice stated that it is still working with the components to deploy the tool and currently does not have a target date for completion. We will continue to monitor the agency's progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of Justice should regularly track and maintain a comprehensive inventory of software licenses using automated tools and metrics.

    Agency: Department of Justice
    Status: Open

    Comments: In September 2017, the Department of Justice (Justice) reported that it is in the process of developing the automated tools needed to track and maintain a comprehensive inventory of software licenses. Justice had planned to have the tool implemented by September 30, 2017. However, in October 2017 Justice stated that it is still working with the components to deploy the tool and currently does not have a target date for completion. We will continue to monitor the agency's progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of Justice should analyze agency-wide software license data, such as costs, benefits, usage, and trending data, to identify opportunities to reduce costs and better inform investment decision making.

    Agency: Department of Justice
    Status: Open

    Comments: In September 2017, the Department of Justice (Justice) reported that it has taken initial steps to analyze agency-wide software license data. For example, it has worked to provide better governance of existing software enterprise agreements to achieve savings from processes across the components, with an initial focus on its largest software vendors. Justice reported that it is also in the process of deploying a software inventory tool across the department. According to Justice, this will enable the department to identify opportunities for cost savings through additional enterprise agreements. They anticipate that the license data will substantiate usage patterns that will allow Justice to define alternate licensing structures (with reduced fees) for software not included in the enterprise agreements. Justice had planned to have the inventory tool implemented by September 30, 2017. However, in October 2017 Justice stated that it is still working with the components to deploy the inventory tool and currently does not have a target date for completion. We will continue to monitor the agency's progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of Justice should provide software license management training to appropriate agency personnel addressing contract terms and conditions, negotiations, laws and regulations, acquisition, security planning, and configuration management.

    Agency: Department of Justice
    Status: Open

    Comments: The Department of Justice (Justice) reported in September 2017 that it has taken initial steps to provide training to appropriate agency personnel. For example, Justice states that in the department's Vendor Management Calls they provide training on processes and the use of tools, including contract terms, negotiations, laws and regulations, acquisition, security planning and configuration management. However, Justice has not yet provided documentation to support this. We will continue to monitor the agency's progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of Labor should analyze agency-wide software license data, such as costs, benefits, usage, and trending data, to identify opportunities to reduce costs and better inform investment decision making.

    Agency: Department of Labor
    Status: Open

    Comments: In October 2017, the Department of Labor (Labor) reported that it plans to implement a software solution in the first quarter of fiscal year 2018, to, among other things, assist in managing its inventory using automated tools and metrics. Further, Labor reported that it had developed a Departmental cross-functional team, including personnel from acquisitions, contracts, user service management, and finance, which evaluates software consolidation opportunities. According to Labor officials, the team's efforts have led to the consolidation of contracts for over 40 department-wide software companies, and identified and established enterprise-wide software agreements. For example, the agency analyzed its software license inventory and as a result consolidated seven separate licenses into a single enterprise-wide license agreement. According to agency officials, the consolidation minimizes the contracting administration effort and enables the agency to scale software license usage without a contract action. We will continue to monitor the agency's progress in implementing the software solution.
    Recommendation: To ensure the effective management of software licenses, the Secretary of Labor should provide software license management training to appropriate agency personnel addressing contract terms and conditions, negotiations, laws and regulations, acquisition, security planning, and configuration management.

    Agency: Department of Labor
    Status: Open

    Comments: In October 2017, the Department of Labor (Labor) reported that it had provided software license training to six personnel, including automated tool training, software security and configuration management training. Further, Labor reported that it plans to provide further software management related training. We will follow-up with the agency to obtain supporting documentation, and will continue to monitor its progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of State should develop an agency-wide comprehensive policy for the management of software licenses that addresses the weaknesses we identified.

    Agency: Department of State
    Status: Open

    Comments: In October 2017, the Department of State reported that it is working to develop a comprehensive policy for the management of software licenses. In addition, the department reported that it has a policy that identifies a single office within the department that is responsible for managing the enterprise software licensing agreements. We will continue to monitor the department's efforts to address the recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of State should employ a centralized software license management approach that is coordinated and integrated with key personnel for the majority of agency software license spending and/or enterprise-wide licenses.

    Agency: Department of State
    Status: Open

    Comments: In October 2017, the department reported that existing policy identifies roles and responsibilities for key stakeholders in the acquisition of software including the CIO and systems owners. In addition, the department reported that it uses a centralized approach for five products. However, the department did not provided evidence that it is employing a centralized management approach for other software licenses. We will continue to monitor its efforts to address this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of State should establish a comprehensive inventory of software licenses using automated tools for the majority of agency software license spending and/or enterprise-wide licenses.

    Agency: Department of State
    Status: Open

    Comments: In October 2017, the Department of State reported that it owns several tools that assist the department with software asset management. In addition, the department reported that it currently has insight into procurement information as well as a broad range of software inventory information available via the department's current network monitoring toolset and purchasing system. In addition, the department stated that it is in the process of implementing the Continuous Diagnostics and Mitigation (CDM) initiative spearheaded by the Department of Homeland Security. According to the department, the CDM is expected to provide an improved, more consolidated, user-friendly, and actionable view into software license data on its network. However, the department has not yet provided documentation of a comprehensive inventory of software licenses using automated tools. We will continue to monitor the department's efforts to address this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of State should regularly track and maintain a comprehensive inventory of software licenses using automated tools and metrics.

    Agency: Department of State
    Status: Open

    Comments: In October2017, the department reported that it currently has insight into procurement information as well as a broad range of software inventory information available via the department's current network monitoring toolset and purchasing system. In addition, the department stated that it is in the process of implementing the Continuous Diagnostics and Mitigation (CDM) which is expected to become the department's automated tool to track its software inventory. We will continue to monitor the department's efforts to address this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of State should analyze agency-wide software license data, such as costs, benefits, usage, and trending data, to identify opportunities to reduce costs and better inform investment decision making.

    Agency: Department of State
    Status: Open

    Comments: In October 2017, the department reported that it has established a centralized procurement for five products. Further, the department reported that it has saved over $69 million by using this approach. Moreover, the department reported that it is considering other products that might benefit from a centralized approach. In addition, the department reported that its software asset management framework is being updated to centralize, standardize and consolidate purchases of software licenses. However, the department reported that it currently conducts software licenses analysis on a contract-by-contract basis, and has not provided documentation showing that it is analyzing agency-wide software license data. We will continue to monitor the department's efforts to address this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of State should provide software license management training to appropriate agency personnel addressing contract terms and conditions, negotiations, laws and regulations, acquisition, security planning, and configuration management.

    Agency: Department of State
    Status: Open

    Comments: In October 2017, the Department of State reported that it employees have access to the Foreign Service Institute's training, which includes acquisition courses. However, the department has not provided documentation showing that these courses address software licenses. In addition, in July 2017 the department reported that it has provided software license management training to the agency's Information Resource Management and acquisition personnel and that the agency plans to provide more relevant software license training in the future. We will follow-up with the agency to obtain supporting documentation and we will continue to monitor its efforts to address this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of Transportation should develop an agency-wide comprehensive policy for the management of software licenses that addresses the weaknesses we identified.

    Agency: Department of Transportation
    Status: Open

    Comments: In February 2017, the Department of Transportation (DOT) stated that it has developed a policy addressing components of centralized management and management of software licenses through the entire life cycle. In addition, DOT updated its policy to address regularly tracking licenses using automated tools, analyzing license data to inform investment decision making, providing license management training to personnel, and establishing goals and objectives of the program. However, while DOT's Order 1351.21 states that each Enterprise License Agreement will be accompanied by a licensed management portal to provide department-wide transparency on how many licenses are available and when licenses need to be renewed, the policy did not include details on procedures for establishing a comprehensive inventory by identifying and collecting information about software license agreements using automated discovery and inventory tools. We will follow up with the department to obtain evidence of the department-wide implementation of this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of Transportation should establish a comprehensive inventory of software licenses using automated tools for the majority of agency software license spending and/or enterprise-wide licenses.

    Agency: Department of Transportation
    Status: Open

    Comments: In October 2017, the Department of Transportation (DOT) reported that, to be consistent with MEGABYTE Act requirements, the department is focused on applying software license management to the top 80 percent of its software spending. DOT reported that it has developed a methodology to use USASpending.gov and additional data from the department's procurement system to identify its software license spending. In addition, DOT reported that it is also leveraging tools from the Continuous Diagnostic and Monitoring) program as well as Microsoft System Center Configuration Manager and the Federal Procurement Data System to identify software that is installed base and their spending. Moreover, DOT is developing a tool is that they plan to use to create and monitor their software inventory using the data described above. We will continue to monitor the department's efforts to implement the recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of Transportation should regularly track and maintain a comprehensive inventory of software licenses using automated tools and metrics.

    Agency: Department of Transportation
    Status: Open

    Comments: The Department of Transportation (DOT) has made progress in addressing this recommendation by among other things, developing policy requiring its components to regularly track software license data such as usage on a regular basis. For example, the DOT?s Enterprise License Agreements policy requires its information technology offices within the Operating agencies to report software license usage information on a bi-annual basis. We will follow up with the department to obtain evidence of the department-wide implementation of this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of Transportation should analyze agency-wide software license data, such as costs, benefits, usage, and trending data, to identify opportunities to reduce costs and better inform investment decision making.

    Agency: Department of Transportation
    Status: Open

    Comments: In February 2017, the Department of Transportation (DOT) noted that it was following guidance under the Federal Information Technology Acquisition Reform Act (FITARA). However, DOT did not provide evidence that it analyzes agency-wide software license data to identify opportunities to reduce cost and inform decisions. We will follow up with the department to obtain evidence of the department-wide implementation of this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of Transportation should provide software license management training to appropriate agency personnel addressing contract terms and conditions, negotiations, laws and regulations, acquisition, security planning, and configuration management.

    Agency: Department of Transportation
    Status: Open

    Comments: In February 2017, the Department of Transportation (DOT) reported that its Office of the Chief Information Officer (OCIO) is piloting the Staff Training Education and Professional Development Program (STEP) for all OCIO employees. The courses cover areas such as contracting and negotiations, laws and regulations and security training. However, DOT reported that the training is not specific to software licensing, although elements of software management are covered in full through the offerings within the STEP program. We will follow up with the department to obtain evidence of the department-wide implementation of this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of the Treasury should employ a centralized software license management approach that is coordinated and integrated with key personnel for the majority of agency software license spending and/or enterprise-wide licenses.

    Agency: Department of the Treasury
    Status: Open

    Comments: In April 2017, Treasury's Chief Information Officer and Senior Procurement Executive established a policy on software license management. The policy includes plans to employ a centralized software license management strategy. We will continue to monitor the agency?s efforts to develop the strategy.
    Recommendation: To ensure the effective management of software licenses, the Secretary of the Treasury should establish a comprehensive inventory of software licenses using automated tools for the majority of agency software license spending and/or enterprise-wide licenses.

    Agency: Department of the Treasury
    Status: Open

    Comments: In October 2017, the Department of Treasury reported that it had piloted automated tools to inventory software assets; however, it resulted in inconsistent data and created potential security vulnerabilities. Thus, Treasury has not yet developed a comprehensive inventory. We will continue to monitor the department's efforts to implement the recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of the Treasury should regularly track and maintain a comprehensive inventory of software licenses using automated tools and metrics.

    Agency: Department of the Treasury
    Status: Open

    Comments: In October 2017, Treasury officials stated that they do not maintain a comprehensive centralized inventory of software assets within the enterprise. We will continue to monitor the department's efforts to address the recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of the Treasury should analyze agency-wide software license data, such as costs, benefits, usage, and trending data, to identify opportunities to reduce costs and better inform investment decision making.

    Agency: Department of the Treasury
    Status: Open

    Comments: In October 2017, department officials stated that they are not currently conducting analysis of agency-wide software license data. We will continue to monitor the department's efforts to address the recommendation.
    Recommendation: To ensure the effective management of software licenses, the Secretary of the Treasury should provide software license management training to appropriate agency personnel addressing contract terms and conditions, negotiations, laws and regulations, acquisition, security planning, and configuration management.

    Agency: Department of the Treasury
    Status: Open

    Comments: In October 2017, department officials stated that they do not currently offer any training on software license management. We will continue to monitor the department's efforts to address the recommendation.
    Recommendation: To ensure the effective management of software licenses, the Adminitrator of the Environmental Protection Agency should develop an agency-wide comprehensive policy for the management of software licenses that addresses the weaknesses we identified.

    Agency: Environmental Protection Agency
    Status: Open

    Comments: In June 2017, Environment Protection Agency (EPA) reported that it is currently taking steps to develop a comprehensive policy that will address a centralized management program of licenses, an analysis to inform decision making, education and training goals and overall management throughout the lifecycle. In addition, EPA stated that it is still leveraging the efforts of the Continuous Diagnostics and Mitigation project as well as its Office of Acquisition Management's consolidation of its Microsoft suite. We will follow up with the agency to obtain supporting documents and continue to monitor its progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Adminitrator of the Environmental Protection Agency should employ a centralized software license management approach that is coordinated and integrated with key personnel for the majority of agency software license spending and/or enterprise-wide licenses.

    Agency: Environmental Protection Agency
    Status: Open

    Comments: In June 2017, the Environment Protection Agency (EPA) reported that it is currently taking steps to develop a comprehensive policy that will address a centralized management program of licenses. In addition, EPA stated that it is still leveraging the efforts of the Continuous Diagnostics and Mitigation project as well as leveraging its Office of Acquisition Management's consolidation of enterprise licenses. We will follow up with the agency to obtain supporting documents and continue to monitor its progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Adminitrator of the Environmental Protection Agency should establish a comprehensive inventory of software licenses using automated tools for the majority of agency software license spending and/or enterprise-wide licenses.

    Agency: Environmental Protection Agency
    Status: Open

    Comments: In June 2017, EPA reported that it is currently leveraging its Continuous Diagnostics and Mitigation program for a comprehensive software license inventory. EPA also reported that this comprehensive inventory will be provided via an automated dashboard. We will follow up with the agency to obtain supporting documents and continue to monitor its progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Adminitrator of the Environmental Protection Agency should regularly track and maintain a comprehensive inventory of software licenses using automated tools and metrics.

    Agency: Environmental Protection Agency
    Status: Open

    Comments: In June 2017, the Environment Protection Agency (EPA) reported that it is currently leveraging its Continuous Diagnostics and Mitigation program for an automated tool that will establish a comprehensive software license inventory. EPA We will follow up with the agency to obtain supporting documents and continue to monitor its progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Adminitrator of the Environmental Protection Agency should analyze agency-wide software license data, such as costs, benefits, usage, and trending data, to identify opportunities to reduce costs and better inform investment decision making.

    Agency: Environmental Protection Agency
    Status: Open

    Comments: In June 2017, the Environment Protection Agency reported that it is currently leveraging its Continuous Diagnostics and Mitigation program for a comprehensive software license inventory. that will be available by the second quarter of fiscal year 2017. EPA also stated that it has consolidated six of the agency's eight major software license contracts. In addition, EPA reported that it is currently conducting an analysis of licenses and maintenance with regards to category management to determine the current spend environment and visibility within the agency to develop strategies for addressing each platform. We will follow up with the agency to obtain supporting documentation and continue to monitor its progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Adminitrator of the Environmental Protection Agency should provide software license management training to appropriate agency personnel addressing contract terms and conditions, negotiations, laws and regulations, acquisition, security planning, and configuration management.

    Agency: Environmental Protection Agency
    Status: Open

    Comments: In June 2017, the Environment Protection Agency (EPA) reported that it is working to develop a robust training curriculum that addresses all software license requirements including but not limited to negotiations, laws and regulations, and contract terms and conditions department wide. We will follow up with the agency to obtain supporting documents and continue to monitor its progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Director of the National Science Foundation should develop an agency-wide comprehensive policy for the management of software licenses that addresses the weaknesses we identified.

    Agency: National Science Foundation
    Status: Open

    Comments: In March 2017, National Science Foundation (NSF) reported on actions taken to implement this recommendation. For example, the agency reported that in July 2015 NSF issued a new acquisition policy that provides the Chief Information Officer central oversight authority for IT acquisitions including software agreements. However, the guidance does not specify policies on managing software licenses for regularly tracking and maintaining software licenses to assist the agency in implementing decisions throughout the software license management life cycle, analyzing software usage and other data to make cost-effective decisions and providing training relevant to software license management. We will continue to monitor the agency's progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Director of the National Science Foundation should regularly track and maintain a comprehensive inventory of software licenses using automated tools and metrics.

    Agency: National Science Foundation
    Status: Open

    Comments: In March 2017, the National Science Foundation (NSF) reported that it continues to regularly track and maintain a comprehensive inventory of software licenses. For example, NSF reported that in 2015 the agency implemented an automated tool to capture, track and report on software licenses. In addition, NSF reported that it is implementing a Continuous Diagnostic and Mitigation (CDM) capabilities to further consolidate and centralize management of the agency's software asset inventory in an automated way. However, NSF did not provide documentation showing that it regularly tracks and maintains its inventory using automated tools and metrics. We will follow-up with the agency to obtain supporting documentation and continue to monitor its progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Director of the National Science Foundation should analyze agency-wide software license data, such as costs, benefits, usage, and trending data, to identify opportunities to reduce costs and better inform investment decision making.

    Agency: National Science Foundation
    Status: Open

    Comments: In March 2017, National Science Foundation (NSF) reported on its progress in analyzing agency-wide software license data, such as costs, benefits, usage, and trending data, to identify opportunities to reduce costs and better inform investment decision making. However, NSF did not provide documentation demonstrating that it analyzed agency-wide software license data to inform investment decisions and identify opportunities to reduce costs. We will follow-up with the agency to obtain supporting documentation and continue to monitor its progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Director of the National Science Foundation should provide software license management training to appropriate agency personnel addressing contract terms and conditions, negotiations, laws and regulations, acquisition, security planning, and configuration management.

    Agency: National Science Foundation
    Status: Open

    Comments: In March 2017, National Science Foundation (NSF) reported that the agency is committed to providing software license training to appropriate agency personnel addressing contract terms and conditions, negotiations, laws and regulations, acquisition, security planning, and configuration management. However, NFS did not provide documentation showing that this training include aspects of sufficient software license management training such as contract terms and conditions or negotiations. We will follow-up with the agency to obtain supporting documentation and continue to monitor its progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Chairman of the Nuclear Regulatory Commission should employ a centralized software license management approach that is coordinated and integrated with key personnel for the majority of agency software license spending and/or enterprise-wide licenses.

    Agency: Nuclear Regulatory Commission
    Status: Open

    Comments: The Nuclear Regulatory Commission (NRC) has taken steps to implement this recommendation. For example, in March 2017, NRC reported that the agency's Software Manager is in the process of developing the NRC Software Management Centralization Plan to meet NRC's business needs and to ensure compliance with applicable Federal mandates and guidelines, including those from the Office of Management and Budget, the Federal Information Technology Acquisition Reform Act, the Federal Information Security Management Act, and from the National Institute of Standards and Technology. We plan to follow up with the agency to obtain supporting documents and continue to monitor its progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Chairman of the Nuclear Regulatory Commission should establish a comprehensive inventory of software licenses using automated tools for the majority of agency software license spending and/or enterprise-wide licenses.

    Agency: Nuclear Regulatory Commission
    Status: Open

    Comments: In March 2017, the Nuclear Regulatory Commission (NRC) stated that a manual effort is underway to gather and verify data associated with the software on the list to complete a comprehensive inventory of software licenses. NRC also reported that it has developed requirements for an information technology asset management tool to support the establishment of a comprehensive inventory of software licenses using automated tools. We plan to follow up with the agency to obtain supporting documents and continue to monitor its progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Chairman of the Nuclear Regulatory Commission should regularly track and maintain a comprehensive inventory of software licenses using automated tools and metrics.

    Agency: Nuclear Regulatory Commission
    Status: Open

    Comments: In March 2017, the Nuclear Regulatory Commission (NRC) stated that a manual effort is underway to gather and verify data associated with the software on the list to complete a comprehensive inventory of software licenses. NRC also reported that it has developed requirements for an information technology asset management tool to support the establishment of a comprehensive inventory of software licenses using automated tools. Upon deployment of an automated tool, NRC reported that it will be able to regularly track and maintain a comprehensive inventory of all software licenses. We plan to follow up with the agency to obtain supporting documents and continue to monitor its progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Chairman of the Nuclear Regulatory Commission should analyze agency-wide software license data, such as costs, benefits, usage, and trending data, to identify opportunities to reduce costs and better inform investment decision making.

    Agency: Nuclear Regulatory Commission
    Status: Open

    Comments: In March 2017, the Nuclear Regulatory Commission (NRC) reported that the agency will analyze agency-wide software license data after it deploys an automated tool. We will follow up with the agency to obtain supporting documents and continue to monitor its progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Chairman of the Nuclear Regulatory Commission should provide software license management training to appropriate agency personnel addressing contract terms and conditions, negotiations, laws and regulations, acquisition, security planning, and configuration management.

    Agency: Nuclear Regulatory Commission
    Status: Open

    Comments: In March 2017, the Nuclear Regulatory Commission (NRC) reported that the agency plans to provide software license management training to all key personnel. NRC also reported that its software training is currently being developed by the Office of Management and Budget, the Federal Acquisition Institute and the Defense Acquisition University. We will follow up with the agency to obtain supporting documents and continue to monitor its progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Director of the Office of Personnel Management should develop an agency-wide comprehensive policy for the management of software licenses that addresses the weaknesses we identified

    Agency: Office of Personnel Management
    Status: Open

    Comments: OPM concurred with this recommendation and in September 2015, reported that it had developed a guide to capture enterprise architecture (EA) lifecycle activities including software licensing management, acquisition, and requirements during several points of the project lifecycle. We contacted the agency and, as of September 2017, are awaiting a response on the current status of efforts to implement this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Director of the Office of Personnel Management should employ a centralized software license management approach that is coordinated and integrated with key personnel for the majority of agency software license spending and/or enterprise-wide licenses.

    Agency: Office of Personnel Management
    Status: Open

    Comments: OPM concurred with this recommendation and in September 2015 reported that it is finalizing a revised Life Cycle Management draft policy which will use stage gate reviews to evaluate the progress of projects including software licenses throughout the agency. According to OPM, once the new policy is approved, OPM subject matter experts will review project documentation during stage gates reviews to make written recommendations on whether projects should continue. OPM's Investment Review Board will then review that recommendation and other procurement documentation to make a final recommendation to the OPM Director. We contacted the agency and, as of September 2017, are awaiting a response on the current status of efforts to implement this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Director of the Office of Personnel Management should establish a comprehensive inventory of software licenses using automated tools for the majority of agency software license spending and/or enterprise-wide licenses.

    Agency: Office of Personnel Management
    Status: Open

    Comments: OPM concurred with this recommendation and in September 2015 OPM reported that it acquired an enterprise architecture repository tool and is collecting information on its software applications. OPM also reported that it is assembling and performing quality reviews on hardware and software lists currently maintained in spreadsheets, in its EA Systems database, and Remedy database in order to consolidate the entire hardware and software asset inventory. We contacted the department and, as of September 2017, are awaiting a response on the current status of efforts to implement this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Director of the Office of Personnel Management should regularly track and maintain a comprehensive inventory of software licenses using automated tools and metrics.

    Agency: Office of Personnel Management
    Status: Open

    Comments: OPM concurred with this recommendation and in September 2015 OPM reported that it acquired an enterprise architecture repository tool and is collecting information on its software applications. We contacted the department and, as of September 2017, are awaiting a response on the current status of efforts to implement this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Director of the Office of Personnel Management should analyze agency-wide software license data, such as costs, benefits, usage, and trending data, to identify opportunities to reduce costs and better inform investment decision making.

    Agency: Office of Personnel Management
    Status: Open

    Comments: In written comments to our report, OPM concurred with our recommendations and noted actions the agency plans to take. We contacted the department and, as of September 2017, are awaiting a response on the current status of efforts to implement this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Director of the Office of Personnel Management should provide software license management training to appropriate agency personnel addressing contract terms and conditions, negotiations, laws and regulations, acquisition, security planning, and configuration management.

    Agency: Office of Personnel Management
    Status: Open

    Comments: In written comments to our report, OPM concurred with our recommendations and noted actions the agency plans to take. We contacted the department and, as of September 2017, are awaiting a response on the current status of efforts to implement this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Administrator of the Small Business Administration should develop an agency-wide comprehensive policy for the management of software licenses that addresses the weaknesses we identified.

    Agency: Small Business Administration
    Status: Open
    Priority recommendation

    Comments: In August 2017, the Small Business Administration (SBA) reported that it has developed and implemented enterprise policies to better manage its software. In addition, SBA reported that it is developing software asset policy and anticipates having it in place by the second quarter of fiscal year 2018. We plan to follow up with the agency to obtain supporting documents and continue to monitor its progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Administrator of the Small Business Administration should employ a centralized software license management approach that is coordinated and integrated with key personnel for the majority of agency software license spending and/or enterprise-wide licenses.

    Agency: Small Business Administration
    Status: Open

    Comments: In August 2017, the Small Business Administration (SBA) reported that it has centralized the agency software license management through its Office of the Chief Information Officer. We will follow up with the agency to obtain documentation verifying the implementation of this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Administrator of the Small Business Administration should establish a comprehensive inventory of software licenses using automated tools for the majority of agency software license spending and/or enterprise-wide licenses.

    Agency: Small Business Administration
    Status: Open

    Comments: In August 2017, the Small Business Administration (SBA) reported that the agency has taken several key steps to establish and build a comprehensive enterprise software inventory such as the use of Microsoft enterprise inventory tools. SBA also reported that it anticipates completing a comprehensive software license inventory by the second quarter of fiscal year 2018. We plan to follow up with the agency to obtain supporting documents and continue to monitor its progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Administrator of the Small Business Administration should regularly track and maintain a comprehensive inventory of software licenses using automated tools and metrics.

    Agency: Small Business Administration
    Status: Open
    Priority recommendation

    Comments: In August 2017, the Small Business Administration (SBA) reported that it has replaced multiple standalone inventory tracking tools with Microsoft System Center 2016 which provides the SBA enterprise with a single automated tool capability. SBA also reported that it anticipates completing a comprehensive software license inventory by the second quarter of fiscal year 2018. We plan to follow up with the agency to obtain supporting documents and continue to monitor its progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Administrator of the Small Business Administration should analyze agency-wide software license data, such as costs, benefits, usage, and trending data, to identify opportunities to reduce costs and better inform investment decision making.

    Agency: Small Business Administration
    Status: Open

    Comments: In August 2017, the Small Business Administration (SBA) reported on actions taken to analyze agency-wide software license data. For example, SBA reported that its Office of the Chief Information Office is leading an agency-wide effort to ensure that SBA is only purchasing the number of licenses needed during the renewal of software licensing contracts. We plan to follow up with the agency to obtain supporting documents and continue to monitor its progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Administrator of the Small Business Administration should provide software license management training to appropriate agency personnel addressing contract terms and conditions, negotiations, laws and regulations, acquisition, security planning, and configuration management.

    Agency: Small Business Administration
    Status: Open

    Comments: In August 2017, the Small Business Administration (SBA) reported on actions taken to provide software license management training. For example, SBA reported that officials in the Office of the Chief Information Officer have held multiple sessions on Microsoft licensing practices as well as software licensing, in general. We plan to follow up with the agency to obtain supporting documents and continue to monitor its progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Commissioner of the Social Security Administration should develop an agency-wide comprehensive policy for the management of software licenses that addresses the weaknesses we identified

    Agency: Social Security Administration
    Status: Open

    Comments: The Social Security Administration agreed with this recommendation, and in response, developed an agency-wide policy for the management of software licenses that addresses six of the seven key elements that a comprehensive software license should specify, including identifying clear roles, responsibilities, and central oversight authority for agency wide software licenses; and analyzing software license usage to make cost effective decisions. However, SSA's policy did not include guidance on providing appropriate agency personnel with sufficient software management training. We will continue to work with SSA and monitor the agency's progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Commissioner of the Social Security Administration should employ a centralized software license management approach that is coordinated and integrated with key personnel for the majority of agency software license spending and/or enterprise-wide licenses.

    Agency: Social Security Administration
    Status: Open

    Comments: The Social Security Administration (SSA) agreed with and has taken initial steps to implement our recommendation. In August 2017, SSA reported that it has established an informal workgroup to share software license management plans and processes. In addition, SSA's Information Technology Asset Management Policy discusses the agency's plan for a centralized software license management approach. We will continue to monitor SSA's progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Commissioner of the Social Security Administration should establish a comprehensive inventory of software licenses using automated tools for the majority of agency software license spending and/or enterprise-wide licenses.

    Agency: Social Security Administration
    Status: Open

    Comments: In August 2017, the Social Security Administration (SSA) reported on actions taken to address this recommendation. For example, SSA reported that it has installed a new version of an asset directory on its mainframe. The agency plans to implement additional software to assist with developing a software license inventory in fiscal year 2018. We will continue to monitor SSA's progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Commissioner of the Social Security Administration should regularly track and maintain a comprehensive inventory of software licenses using automated tools and metrics.

    Agency: Social Security Administration
    Status: Open

    Comments: In August 2017, the Social Security Administration (SSA) reported on actions taken to address this recommendation. For example, SSA reported that it has installed a new version of an asset directory on its Mainframe. The agency plans to implement additional software to assist with developing a software license inventory in fiscal year 2018. We will continue to monitor SSA's progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Commissioner of the Social Security Administration should analyze agency-wide departmental software license data, such as costs, benefits, usage, and trending data, to identify opportunities to reduce costs and better inform investment decision making.

    Agency: Social Security Administration
    Status: Open

    Comments: The Social Security Administration (SSA) agreed with and has taken steps to implement our recommendation. In August 2017, SSA reported that it currently gathers data and conducts yearly exercises concerning its Microsoft software and reported on efforts to provide SSA the capability to analyze agency-wide software license data. We will continue to monitor the SSA's progress in implementing this recommendation.
    Recommendation: To ensure the effective management of software licenses, the Commissioner of the Social Security Administration should provide software license management training to appropriate agency personnel addressing contract terms and conditions, negotiations, laws and regulations, acquisition, security planning, and configuration management.

    Agency: Social Security Administration
    Status: Open

    Comments: In October 2017, Social Security Administration (SSA) officials stated that personnel responsible for software acquisition receive regular training. However, the agency has not yet provided documentation showing that this training addresses software license management. We will continue to monitor the SSA's progress in implementing this recommendation.
    Director: Dinapoli, Timothy J
    Phone: (202) 512-4841

    7 open recommendations
    Recommendation: To improve civilian IC elements' or their respective departments' ability to mitigate risks associated with the use of contractors, the Director of National Intelligence, Director of the Central Intelligence Agency, Attorney General of the United States, and Secretaries of Energy and the Treasury should direct responsible agency officials to set time frames to develop guidance that fully addresses the Office of Federal Procurement Policy, Policy Letter 11-01's requirements related to closely supporting inherently governmental functions.

    Agency: Office of the Director of National Intelligence
    Status: Open

    Comments: In providing comments on this report, the agency concurred with this recommendation. ODNI has held roundtables to discuss OFPP PL 11-01 implementation with other IC agencies. ODNI also revised ICD 612 but has not developed implementing guidance for ODNI MSD.
    Recommendation: To improve civilian IC elements' or their respective departments' ability to mitigate risks associated with the use of contractors, the Director of National Intelligence, Director of the Central Intelligence Agency, Attorney General of the United States, and Secretaries of Energy and the Treasury should direct responsible agency officials to set time frames to develop guidance that fully addresses the Office of Federal Procurement Policy, Policy Letter 11-01's requirements related to closely supporting inherently governmental functions.

    Agency: Department of Energy
    Status: Open

    Comments: In its letter to OMB and the Congress, the agency concurred with this recommendation. In July 2015, the agency issued interim guidance, but the guidance does not fully address OFPP Policy Letter 11-01. The agency explained that once the Federal Acquisition Regulation is updated, the agency's acquisition regulation will be updated as necessary to reflect the new guidance. Since that time, no further action has occurred.
    Recommendation: To improve civilian IC elements' or their respective departments' ability to mitigate risks associated with the use of contractors, the Director of National Intelligence, Director of the Central Intelligence Agency, Attorney General of the United States, and Secretaries of Energy and the Treasury should direct responsible agency officials to set time frames to develop guidance that fully addresses the Office of Federal Procurement Policy, Policy Letter 11-01's requirements related to closely supporting inherently governmental functions.

    Agency: Department of Justice
    Status: Open

    Comments: In its letter to OMB and the Congress, the agency concurred with this recommendation but has not yet taken the actions necessary to implement it.
    Recommendation: To improve civilian IC elements' or their respective departments' ability to mitigate risks associated with the use of contractors, the Director of National Intelligence, Director of the Central Intelligence Agency, Attorney General of the United States, and Secretaries of Energy and the Treasury should direct responsible agency officials to set time frames to develop guidance that fully addresses the Office of Federal Procurement Policy, Policy Letter 11-01's requirements related to closely supporting inherently governmental functions.

    Agency: Department of the Treasury
    Status: Open

    Comments: In its letter to OMB and the Congress, the agency concurred with this recommendation. Treasury issued additional supplemental guidance and is currently updating its procurement and workforce guidance to fully address OFPP Policy Letter 11-01.
    Recommendation: To improve civilian IC elements' or their respective departments' ability to mitigate risks associated with the use of contractors, the Director of National Intelligence, Director of the Central Intelligence Agency, Attorney General of the United States, and Secretaries of Energy and the Treasury should direct responsible agency officials to set time frames to develop guidance that fully addresses the Office of Federal Procurement Policy, Policy Letter 11-01's requirements related to closely supporting inherently governmental functions.

    Agency: Central Intelligence Agency
    Status: Open

    Comments: The agency did not comment on our recommendation. Please contact Timothy DiNapoli at (202) 512-4841 or dinapolit@gao.gov for additional information on the status of this recommendation.
    Recommendation: To improve congressional oversight and enhance civilian IC elements' insights into their use of core contract personnel, when reporting to congressional committees, the IC CHCO should clearly specify limitations and significant methodological changes and their associated effects.

    Agency: Office of the Director of National Intelligence: IC Chief Human Capital Officer
    Status: Open

    Comments: The IC CHCO described steps it was taking to implement the recommendation. For example, the IC CHCO stated it highlighted limitations to the data and the reasons for data adjustments from year-to-year in its FY 2014-2016 briefings to Congress. We will continue to follow up with the IC CHCO to determine whether these actions meet the intent of the recommendation.
    Recommendation: To improve the ability of the civilian IC elements to strategically plan for their contractors and mitigate associated risks, the IC CHCO should revise the Intelligence Community Directive 612's provisions governing strategic workforce planning to require the IC elements to identify their assessment of the appropriate workforce mix on a function-by-function basis.

    Agency: Office of the Director of National Intelligence: IC Chief Human Capital Officer
    Status: Open

    Comments: In August 2015, IC CHCO revised Intelligence Community Directive 612 and removed the provisions governing strategic workforce planning. We will continue to follow up with IC CHCO to determine whether steps will be taken to require IC elements to identify an appropriate workforce mix.
    Director: Wise, David J
    Phone: (202) 512-2834

    1 open recommendations
    Recommendation: To better ensure the quality of both the more detailed data that agencies collect on their structures and the summary information submitted in the FRPP, the Director of the Office of Management and Budget should, in collaboration with FRPC, develop guidance to improve agencies' internal controls to produce consistent, accurate, and reliable data on their structures.

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: When we confirm the actions that OMB has taken in response to this recommendation, we will provide updated information.
    Director: St James, Lorelei
    Phone: (202) 512-2834

    3 open recommendations
    Recommendation: To ensure efficient management of the circulating coin inventory, the Board of Governors should direct Cash Product Office (CPO) to develop a process to assess the factors that have influenced increasing coin operations costs and differences in costs across Reserve Banks and a process to use this information to identify practices that could lead to cost-savings.

    Agency: Federal Reserve System: Board of Governors
    Status: Open

    Comments: As of August 2017, GAO is reviewing the recommendation update information the Federal Reserve. The Federal Reserve has indicated that they have developed and approved a methodology to determine the differences in coin costs among different Reserve Banks and thhave begun to identify cost differences among Reserve Banks and also begun to decrease overall coin costs.
    Recommendation: To ensure efficient management of the circulating coin inventory, the Board of Governors should direct CPO to establish, document, and annually report to the Board performance goals and metrics for managing the circulating coin inventory, (e.g., Reserve Bank coin management costs) and measure performance towards those goals and metrics.

    Agency: Federal Reserve System: Board of Governors
    Status: Open

    Comments: As of August 2017, GAO is reviewing information provided by the Federal Reserve. The Federal Reserve has indicated that the Cash Advisory Group has endorsed CPO's coin metric methodology. In addition, the CPO is working with the Board of Governors to understand variances in unit costs and working to reduce those costs.
    Recommendation: To ensure efficient management of the circulating coin inventory, the Board of Governors should direct CPO to establish and implement a process to assess the accuracy of forecasts for new coin orders and revise the forecasts as needed.

    Agency: Federal Reserve System: Board of Governors
    Status: Open

    Comments: As of August 2017, GAO is reviewing information provided by the Federal Reserve. The Federal Reserve has indicated that they have begun work to implement a more formal assessment program for forecasting new coin orders. In addition, the Cash Product Office has begun work to refine the accuracy of these forecasts.
    Director: Aloise, Eugene E
    Phone: (202)512-6870

    1 open recommendations
    Recommendation: Once the stewardship for the isotopes have been assigned, the Secretary of Energy should direct the head of the responsible office(s) to develop strategic plans that, among other things, systematically assess and document risks to managing the isotopes and supporting activities, such as not having control over the supply of these isotopes, and implement actions needed to mitigate them.

    Agency: Department of Energy
    Status: Open

    Comments: According to the Isotope Program, it has assessed supply and demand for some key isotopes and is working with stakeholders to manage supply and demand of isotopes for which the program does not control the supply of. We will review the program's actions and update the status of this recommendation.