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    Subject Term: "Employment assistance"

    1 publication with a total of 2 open recommendations
    Director: Andrew Sherrill
    Phone: (202) 512-7215

    2 open recommendations
    Recommendation: To better ensure servicemember participation in and completion of TAP, the Secretary of Defense should direct the Under Secretary for Personnel and Readiness to require that all services provide unit commanders and their leaders information on TAP participation levels of servicemembers under their command, similar to that provided by the Army and Air Force. Such information could be used to help hold leaders accountable for ensuring TAP participation and completion.

    Agency: Department of Defense
    Status: Open

    Comments: Although DOD disagreed with this recommendation, it has taken steps to make TAP participation information available at the installation and unit-command level. Specifically, in November 2016, DOD launched a new system to electronically collect TAP-related data: the TAP-IT Enterprise System. DOD officials said this system will allow the services to generate installation and unit-level data reports once fully operational. This system is currently being used at all installations to collect data on VOW compliance and Career Readiness Standards attainment. However, installation and unit-command specific reports describing TAP performance levels may not be available until October 2018, according to a senior DOD official. We continue to believe that providing unit-level data to commanders is needed because these commanders are responsible for ensuring that eligible servicemembers have full access to and successfully complete required TAP components. Consequently, providing commanders and their leaders information on TAP participation levels of servicemembers under their command could promote accountability and oversight. Servicemember participation in TAP is generally required by law and DOD policy, and also relates to a Cross-Agency Priority Goal, reinforcing the need for such a mechanism. For GAO to close this recommendation, DOD should require all services to provide unit commanders and their leaders information on TAP participation levels of servicemembers under their command.
    Recommendation: To provide information on the extent to which the revamped TAP is effective, the Secretary of Defense should direct the Under Secretary for Personnel and Readiness to work with the partner agencies to develop a written strategy for determining which components and tracks to evaluate and the most appropriate evaluation methods. This strategy should include a plan to use the results of evaluations to modify or redesign the program, as appropriate.

    Agency: Department of Defense
    Status: Open

    Comments: DOD has partially addressed GAO's recommendation on evaluating the effectiveness of the revamped TAP, information that is currently limited. DOD's 2016 presentation to OMB on the status of TAP implementation and evaluation efforts lists specific TAP components and tracks in which VA, DOL, and SBA planned to assess TAP effectiveness or post-transition outcomes. In June 2016, the Small Business Administration released results of an evaluation on the Boots to Business program (White Paper: Operation Boots to Business Veteran Entrepreneurship Assessment). According to DOL officials, the agency has an ongoing quasi-experimental TAP evaluation of the employment workshop. Further, VA is in the process of contracting for a survey of veterans that will include questions regarding the transition services received under TAP, according to agency officials. However, DOD and the agencies have not fully demonstrated a strategic approach to planning higher level evaluations. GAO will consider the recommendation met once the TAP evaluation plan articulates a strategy to rigorously evaluate TAP's impact on post-program outcomes and specifies how the interagency partners plan to use the results of any evaluations.