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    Subject Term: "Best practices methodology"

    3 publications with a total of 5 open recommendations including 3 priority recommendations
    Director: Melito, Thomas
    Phone: (202) 512-9601

    3 open recommendations
    including 3 priority recommendations
    Recommendation: To support efforts to reduce staff fraud at RSCs, the Secretary of State should direct the Bureau of Population, Refugees, and Migration to actively pursue efforts to ensure that RSCs comply with required, applicable measures in the Program Integrity Guidelines.

    Agency: Department of State
    Status: Open
    Priority recommendation

    Comments: The State Department concurred with our recommendation and agreed with GAO's assessment that these measures will support efforts to reduce staff fraud at Resettlement Support Centers (RSC). According to State officials, the Bureau of Population, Refugees, and Migration (PRM) has developed new guidance to enhance monitoring of RSCs. They explained that a new monitoring and evaluation framework serves as the foundational document for this guidance, which has incorporated and formalized PRM's existing RSC monitoring practices and established further requirements to address gaps identified by internal and external evaluative processes. According to the officials, the framework outlines roles, responsibilities, and tools for program officers and refugee coordinators. These responsibilities include formalizing and expanding monitoring of RSC compliance with the Program Integrity Guidelines. As of January 2018, State had not finalized this guidance.
    Recommendation: To better identify risks from RSC staff fraud, the Secretary of State should direct the Bureau of Population, Refugees, and Migration to update guidance, such as the Program Integrity Guidelines, to require each RSC to conduct regular staff fraud risk assessments that are tailored to each RSC's specific operations.

    Agency: Department of State
    Status: Open
    Priority recommendation

    Comments: The State Department concurred with our recommendation and agreed with GAO's assessment that this requirement would strengthen Resettlement Support Centers' (RSCs) ability to identify risks of staff fraud. As of January 2018, State has not finalized guidance to require that each RSC conduct regular staff fraud risk assessments tailed to each RSC's specific operations.
    Recommendation: To help ensure that control activities are designed to mitigate identified RSC staff fraud risks, the Secretary of State should direct the Bureau of Population, Refugees, and Migration to regularly review RSC staff fraud risk assessments and use them to examine the suitability of existing staff fraud controls and revise controls as appropriate.

    Agency: Department of State
    Status: Open
    Priority recommendation

    Comments: The State Department concurred with our recommendation and agreed with GAO's assessment that this would help ensure that control activities are designed to mitigate identified Resettlement Support Centers (RSC) staff fraud risks. As of January 2018, State had not finalized guidance that would require the Bureau of Population, Refugees, and Migration to regularly review RSC staff fraud risk assessments to examine the suitability of existing staff fraud risk controls.
    Director: Dave Wise
    Phone: (202) 512-2834

    1 open recommendations
    Recommendation: The Secretary of Transportation should direct NHTSA to define, document, and externally communicate the agency's roles and responsibilities in relation to connected vehicle data privacy.

    Agency: Department of Transportation
    Status: Open

    Comments: As described in the 60-day letter from October 17, 2017, NHTSA plans to create a vehicle data privacy page to be added to their website that will include information on the types of personal data collected by motor vehicles and provide links to additional resources, including the Federal Trade Commission(FTC) and industry groups. On this web page, NHTSA also plans to outline its roles and responsibilities related to vehicle data privacy. In addition, NHTSA will consult with FTC as it develops the web page content and allow for industry and public comments. We will continue to monitor NHTSA's actions related to these efforts.
    Director: Gambler, Rebecca S
    Phone: (202) 512-8777

    1 open recommendations
    Recommendation: To better ensure that CBP's Office of Field Operations' (OFO) staffing processes are transparent and to help ensure CBP can demonstrate that these resource decisions have effectively addressed CBP's mission needs, the Commissioner of CBP should document the methodology and process OFO uses to allocate staff to land ports of entry on the southwest border, including the rationales and factors considered in making these decisions.

    Agency: Department of Homeland Security: United States Customs and Border Protection
    Status: Open

    Comments: CBP officials report that in May 2017 the Office of Field Operations began working with a contractor to develop a comprehensive CBP position allocation methodology. CBP officials report that in July 2017 this contractor facilitated a meeting where they gathered information they will use to design a process for allocating CBP officers to ports of entry. CBP estimates that this recommendation will be implemented in December 2017.