Business Process Reengineering Assessment Guide--Version 3

AIMD-10.1.15 Published: Apr 01, 1997. Publicly Released: Apr 01, 1997.

Highlights

GAO published a guide to assist federal agencies in their business process reengineering efforts, focusing on: (1) identifying customer needs and performance problems; (2) controlling risks and maximizing benefits; (3) reassessing strategic goals; (4) managing organizational changes; and (5) implementing new processes.

Full Report

Full Report (75 pages)

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Sarah Kaczmarek

Managing Director

kaczmareks@gao.gov

(202) 512-4800

Topics

Auditing and Financial Management

Agency missionsBest practicesFederal agency reorganizationInformation resources managementManagement reengineeringStrategic planningSystems designTotal quality managementBest practices methodologyInformation management