Tax System Modernization:

Issues Facing IRS

T-IMTEC-91-18: Published: Jul 9, 1991. Publicly Released: Jul 9, 1991.

Additional Materials:


Office of Public Affairs
(202) 512-4800

GAO discussed the prerequisites for the successful implementation of the Internal Revenue Service's (IRS) Tax System Modernization (TMS) program. GAO noted that, to implement TMS, IRS must: (1) present a clear vision of how it plans to conduct business in the future and how it will use technology to achieve its goals; (2) finalize its Design Master Plan and review it periodically; and (3) develop a system to track the corresponding program benefits. GAO also noted that the Design Master Plan needs to: (1) articulate a clear vision for the modernization; (2) address more completely such key planning components as transition planning; (3) establish measurable goals for assessing progress; (4) account for all major modernization activities; (5) address the issues of taxpayer privacy and technology risks; and (6) include a strategy to recruit, train, and retain staff with highly technical skills. GAO also believes that IRS needs to: (1) strengthen both its procurement and its systems development policies and practices; and (2) ensure that it has personnel with necessary technical expertise to carry out the modernization program.

Sep 23, 2020

Aug 31, 2020

Jun 29, 2020

Jun 16, 2020

May 1, 2020

Apr 30, 2020

  • tax icon, source: Eyewire

    Priority Open Recommendations:

    Internal Revenue Service
    GAO-20-548PR: Published: Apr 23, 2020. Publicly Released: Apr 30, 2020.

Apr 1, 2020

Mar 2, 2020

Feb 26, 2020

Feb 25, 2020

Looking for more? Browse all our products here