Service to the Public:

How Effective and Responsive Is the Government?

T-HRD-91-26: Published: May 8, 1991. Publicly Released: May 8, 1991.

Additional Materials:


Office of Public Affairs
(202) 512-4800

GAO discussed the effectiveness of federal government programs, focusing on: (1) how well the government carried out its responsibilities; and (2) whether established programs and policies continued to meet the public's needs. GAO noted that: (1) neither Congress nor the agencies had defined the level of service they expected to provide to the public; (2) detailed program evaluations were often unavailable; (3) agency data systems did not provide adequate management information; (4) reliable financial information was not available; (5) government agencies and their leaders needed to establish such basic management structures as sound financial management systems, strategic planning processes, and effective management information systems that endure over time and become effective management foundations; and (6) most agencies lacked stable leadership to guide long-term planning and mission setting.

Mar 13, 2018

Mar 12, 2018

Feb 15, 2018

Feb 8, 2018

Feb 2, 2018

Jan 8, 2018

Dec 21, 2017

Dec 13, 2017

Nov 6, 2017

Oct 25, 2017

Looking for more? Browse all our products here