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Customs Service: Inspectional Personnel and Workloads

T-GGD-98-195 Published: Aug 14, 1998. Publicly Released: Aug 14, 1998.
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Highlights

GAO discussed the: (1) relationships between actual cargo and passenger inspectional personnel levels at selected airports and seaports and those determined by Customs to be appropriate for these ports (assessed levels); and (2) cargo and passenger processing workload-to-inspector ratios at the selected ports.

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Topics

Agency evaluationCustoms administrationData integrityDrug traffickingStaff utilizationInspectionPerformance measuresPersonnel managementSmugglingStrategic planningWorkloads