The Results Act:
Observations on GSA's Strategic Plan
T-GGD-98-14: Published: Oct 8, 1997. Publicly Released: Oct 8, 1997.
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GAO discussed its observations on the General Services Administration's (GSA) September 30, 1997, strategic plan.
GAO noted that: (1) GSA's April 1997 draft strategic plan contained all six components required by the Government Performance and Results Act; (2) however, the draft plan generally lacked clarity, context, descriptive information, and linkages among the components; (3) GSA has since made a number of improvements, and the six components now better achieve the purposes of the act; (4) however, additional improvements would strengthen the September 30 plan as it evolves over time; (5) the September 30 plan continues to have general goals and objectives that seem to be expressed in terms that may be challenging to translate into quantitative analysis; (6) the strategies component is an improvement over the prior version but would benefit from a more detailed discussion of how each goal will actually be accomplished; (7) although the external factors in the September 30 plan are clearer and provide more context, the factors are not clearly linked to the general goals and objectives; (8) the program evaluations component provides a listing of the various program evaluations that GSA used, but it does not include a required schedule of future evaluations; (9) although the plan does a much better job of setting forth GSA's statutory authorities, this addition could be further improved by linking the different authorities to either the general goals and objectives or the performance goals; (10) the plan also refers to three related areas--crosscutting issues, major management problems, and data reliability--but the discussion is limited and not as useful as it could be in articulating how these issues might affect successful accomplishment of goals and objectives; and (11) this is especially true for major management and data reliability problems, which can have a negative impact on measuring progress and achieving the goals.
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Dec 16, 2020
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Data Governance:
Agencies Made Progress in Establishing Governance, but Need to Address Key MilestonesGAO-21-152: Published: Dec 16, 2020. Publicly Released: Dec 16, 2020.
Dec 9, 2020
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2020 Census:
The Bureau Concluded Field Work but Uncertainty about Data Quality, Accuracy, and Protection RemainsGAO-21-206R: Published: Dec 9, 2020. Publicly Released: Dec 9, 2020.
Dec 3, 2020
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2020 Census:
Census Bureau Needs to Assess Data Quality Concerns Stemming from Recent Design ChangesGAO-21-142: Published: Dec 3, 2020. Publicly Released: Dec 3, 2020. -
2020 Census:
Census Bureau Needs to Ensure Transparency over Data QualityGAO-21-262T: Published: Dec 3, 2020. Publicly Released: Dec 3, 2020.
Nov 30, 2020
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Federal Buying Power:
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Nov 24, 2020
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Disaster Response:
Agencies Should Assess Contracting Workforce Needs and Purchase Card Fraud RiskGAO-21-42: Published: Nov 24, 2020. Publicly Released: Nov 24, 2020.
Nov 23, 2020
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Federal Contracting:
Actions Needed to Improve Department of Labor's Enforcement of Service Worker Wage ProtectionsGAO-21-11: Published: Oct 29, 2020. Publicly Released: Nov 23, 2020.
Nov 18, 2020
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Federal Telework:
Key Practices That Can Help Ensure the Success of Telework ProgramsGAO-21-238T: Published: Nov 18, 2020. Publicly Released: Nov 18, 2020.
Oct 7, 2020
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Unaccompanied Children:
Actions Needed to Improve Grant Application Reviews and Oversight of Care FacilitiesGAO-20-609: Published: Sep 15, 2020. Publicly Released: Oct 7, 2020.
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