Government Printing Office:

General Management Review

T-GGD-90-57: Published: Jul 19, 1990. Publicly Released: Jul 19, 1990.

Additional Materials:

Contact:

Office of Public Affairs
(202) 512-4800
youngc1@gao.gov

GAO discussed: (1) the Government Printing Office's (GPO) role in providing printing services to the government; and (2) certain operational problems at GPO. GAO found that in-house production costs were generally double the costs of procuring printing services outside of GPO because: (1) of the scheduling of weekend overtime; (2) major press and bindery machines were idle an average of 53 percent of the time they were scheduled to operate; (3) GPO wasted or spoiled 28 percent of its total paper; and (4) almost 50 percent of the production equipment was at least 15 years old. GAO also found that: (1) efficiency goals were not generally met and were, in some cases, lower than private standards; (2) GPO had no system to identify and implement quality improvements; (3) GPO relied on post-production inspections to identify printing and binding errors; (4) GPO did not effectively sanction contractors or validate whether contractors delivered work on time; and (5) GPO did not know the extent of customer dissatisfaction because its records did not adequately count the complaints filed for 1989.

Sep 28, 2018

Sep 20, 2018

Sep 17, 2018

Sep 12, 2018

Sep 5, 2018

Aug 30, 2018

Aug 27, 2018

Aug 15, 2018

Jul 30, 2018

Jul 26, 2018

Looking for more? Browse all our products here