Status of the 1989 Tax Return Filing Season

T-GGD-89-12: Published: Mar 16, 1989. Publicly Released: Mar 16, 1989.

Additional Materials:


Office of Public Affairs
(202) 512-4800

GAO discussed the Internal Revenue Service's (IRS) 1989 tax filing season. GAO found that: (1) IRS telephone accessibility improved slightly, and the overall accuracy of assistors' answers to individual tax questions was about the same as in 1988; (2) assistors had difficulty in interviewing taxpayers to determine their circumstances; (3) IRS had difficulty in hiring, training, and retaining qualified assistors; (4) none of the IRS distribution sites visited had available all IRS taxpayer assistance forms and publications; (5) almost half of those responsible for publications inventory management had not received the pertinent training; (6) publications shipments were frequently incomplete, with no explanation or indication that missing publications had been back ordered; (7) although IRS was processing tax returns more smoothly, some service centers had fallen behind the 1988 processing pace; (8) a greater proportion of taxpayers filed simpler tax forms than in 1988; (9) although taxpayers have made most tax return errors, both taxpayers and IRS have made fewer errors than in 1988; and (10) service center case inventory levels were running at or below 1988 levels, with the exception of the file update inventory.

Jan 30, 2018

Dec 20, 2017

Dec 18, 2017

Nov 30, 2017

Nov 28, 2017

Sep 6, 2017

May 18, 2017

May 17, 2017

Apr 27, 2017

Apr 26, 2017

Looking for more? Browse all our products here