Status of the 1989 Tax Return Filing Season

T-GGD-89-12: Published: Mar 16, 1989. Publicly Released: Mar 16, 1989.

Additional Materials:

Contact:

Office of Public Affairs
(202) 512-4800
youngc1@gao.gov

GAO discussed the Internal Revenue Service's (IRS) 1989 tax filing season. GAO found that: (1) IRS telephone accessibility improved slightly, and the overall accuracy of assistors' answers to individual tax questions was about the same as in 1988; (2) assistors had difficulty in interviewing taxpayers to determine their circumstances; (3) IRS had difficulty in hiring, training, and retaining qualified assistors; (4) none of the IRS distribution sites visited had available all IRS taxpayer assistance forms and publications; (5) almost half of those responsible for publications inventory management had not received the pertinent training; (6) publications shipments were frequently incomplete, with no explanation or indication that missing publications had been back ordered; (7) although IRS was processing tax returns more smoothly, some service centers had fallen behind the 1988 processing pace; (8) a greater proportion of taxpayers filed simpler tax forms than in 1988; (9) although taxpayers have made most tax return errors, both taxpayers and IRS have made fewer errors than in 1988; and (10) service center case inventory levels were running at or below 1988 levels, with the exception of the file update inventory.

Oct 19, 2020

Sep 23, 2020

Aug 31, 2020

Jun 29, 2020

Jun 16, 2020

May 1, 2020

Apr 30, 2020

  • tax icon, source: Eyewire

    Priority Open Recommendations:

    Internal Revenue Service
    GAO-20-548PR: Published: Apr 23, 2020. Publicly Released: Apr 30, 2020.

Apr 1, 2020

Mar 2, 2020

Feb 26, 2020

Looking for more? Browse all our products here