U.S. Postal Service:

Electronic Commerce Activities and Legal Matters

T-GGD-00-195: Published: Sep 7, 2000. Publicly Released: Sep 7, 2000.

Additional Materials:


Bernard L. Ungar
(202) 512-4232


Office of Public Affairs
(202) 512-4800

Pursuant to a congressional request, GAO discussed the U.S. Postal Services' (USPS) electronic commerce (e-commerce) initiatives, focusing on USPS': (1) e-commerce initiatives that have been implemented or are being developed; (2) goals and strategies for the e-commerce area; (3) processes for approving these initiatives; and (4) expected performance and results to date related to e-commerce initiatives.

GAO noted that: (1) USPS is in the early stages of implementing its e-commerce program; (2) USPS has taken steps this year to develop and implement its e-commerce activities, including developing a definition of its e-commerce initiatives, identifying e-commerce and related initiatives, and establishing a process for approving these initiatives; (3) USPS identified seven e-commerce initiatives involving products and services meant to facilitate the movement of messages, merchandise, and money in ways that require the use of the Internet and generate revenues for USPS; (4) USPS also outlined overall e-commerce goals and strategies and developed some performance targets for its e-commerce initiatives; and (5) however, GAO identified three problem areas relating to USPS management of its e-commerce area: (a) inconsistencies in identifying e-commerce and related initiatives and in reporting the status of these activities, which made it difficult to obtain a complete and accurate picture of USPS' e-commerce activities; (b) inconsistencies in following the required process for reviewing and approving its e-commerce initiatives, which raised questions as to whether the initiatives were appropriately planned and reviewed; and (c) deficiencies in the financial information USPS provided for its e-commerce activities, which raised concerns about the accuracy and completeness of the financial reporting for e-commerce activities.

Jan 19, 2021

Jan 13, 2021

Dec 16, 2020

Dec 9, 2020

Dec 3, 2020

Nov 30, 2020

Nov 24, 2020

Nov 23, 2020

Nov 18, 2020

Looking for more? Browse all our products here