IRS Business Operations:
Issues in Setting Priorities and Managing for Results
T-AIMD/GGD-97-22: Published: Nov 7, 1996. Publicly Released: Nov 7, 1996.
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GAO discussed the role of the National Commission on Restructuring the Internal Revenue Service (IRS) in improving IRS business operations. GAO noted that: (1) full and effective implementation of three recent management reform laws will help address the fundamental problems impeding IRS business operations; (2) IRS is being required to submit a strategic plan and detailed performance measures with its fiscal year 1998 budget request, and the Commission has an opportunity to engage in, and further, this debate; (3) it would be most helpful if the Commission could express its views on the appropriate business priorities for IRS, particularly since IRS may have taken on too many ambitious business goals and did not set priorities; (4) the Commission could also help to obtain consensus on IRS business goals and performance measures among the administration and key congressional committees; (5) IRS lacks well-defined strategies for making its business vision a reality, particularly regarding electronic filing of tax returns and taxpayer service and compliance; (6) the Commission needs to address directly the importance of IRS, Department of the Treasury, and Office of Management and Budget oversight of and management follow-through on IRS implementation efforts; (7) IRS has made some progress in responding to its persistent problems in preparing reliable financial statements, but many difficult problems remain to be corrected; and (8) the Commission can play an important role by recommending priorities and time frames for corrective actions in this critical area.
Jan 14, 2021
Tax Administration:
Better Coordination Could Improve IRS's Use of Third-Party Information Reporting to Help Reduce the Tax GapGAO-21-102: Published: Dec 15, 2020. Publicly Released: Jan 14, 2021.
Nov 18, 2020
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IRS Reorganization:
Planning Addressed Key Reform Practices, but Goals and Measures for the Plan Have Not Been FinalizedGAO-21-18: Published: Oct 19, 2020. Publicly Released: Nov 18, 2020.
Nov 9, 2020
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Opportunity Zones:
Improved Oversight Needed to Evaluate Tax Expenditure PerformanceGAO-21-30: Published: Oct 8, 2020. Publicly Released: Nov 9, 2020.
Oct 19, 2020
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Tax Administration:
Opportunities Exist to Improve Oversight of Hospitals' Tax-Exempt StatusGAO-20-679: Published: Sep 17, 2020. Publicly Released: Oct 19, 2020.
Sep 23, 2020
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Taxpayer Service:
IRS Could Improve the Taxpayer Experience by Using Better Service Performance MeasuresGAO-20-656: Published: Sep 23, 2020. Publicly Released: Sep 23, 2020.
Aug 31, 2020
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Abusive Tax Schemes:
Offshore Insurance Products and Associated Compliance RisksGAO-20-589: Published: Jul 30, 2020. Publicly Released: Aug 31, 2020.
Jun 29, 2020
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Taxpayer Compliance:
More Income Reporting Needed for Taxpayers Working through Online PlatformsGAO-20-366: Published: May 28, 2020. Publicly Released: Jun 29, 2020.
Jun 16, 2020
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Tax Exempt Organizations:
IRS Increasingly Uses Data in Examination Selection, but Could Further Improve Selection ProcessesGAO-20-454: Published: Jun 16, 2020. Publicly Released: Jun 16, 2020.
May 1, 2020
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Management Report:
Improvements Are Needed to Enhance the Internal Revenue Service's Internal Control over Financial ReportingGAO-20-480R: Published: May 1, 2020. Publicly Released: May 1, 2020.
Apr 30, 2020
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Priority Open Recommendations:
Internal Revenue ServiceGAO-20-548PR: Published: Apr 23, 2020. Publicly Released: Apr 30, 2020.
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