IRS Operations:
Critical Need to Continue Improving Core Business Practices
T-AIMD/GGD-96-188: Published: Sep 10, 1996. Publicly Released: Sep 10, 1996.
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GAO discussed opportunities to improve the Internal Revenue Service's (IRS) business operations. GAO noted that: (1) because IRS has not fully corrected its management and technical weaknesses, Congress has limited funding for tax systems modernization (TSM) to critical systems; (2) IRS needs to develop an effective business vision implementation strategy that includes performance measures; (3) IRS plans to complete its electronic filing strategy by October 1996, but it has not fully addressed implementation of its customer service vision or integration of its TSM projects with its reengineering efforts; (4) IRS needs to develop the capacity to make sound information technology investments; (5) IRS needs to build a technical foundation for its TSM information systems projects, invest sole TSM management control in one official, and improve its contracting process; (6) IRS needs to address serious financial management problems, particularly those concerning its revenues, tax refunds, accounts receivables, nonpayroll operating expenses, and available appropriations; (7) IRS, the Department of the Treasury, the Office of Management and Budget, and Congress must ensure that IRS follows through on recommended management improvements; (8) Congress has provided a framework to monitor IRS progress in improving its management operations and modernizing its tax return processing system; and (9) the National Commission on Restructuring IRS will have a principle role in evaluating IRS operations and recommending organizational, management, and operating changes.
Mar 1, 2021
Tax Filing:
Actions Needed to Address Processing Delays and Risks to the 2021 Filing SeasonGAO-21-251: Published: Mar 1, 2021. Publicly Released: Mar 1, 2021.
Jan 14, 2021
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Tax Administration:
Better Coordination Could Improve IRS's Use of Third-Party Information Reporting to Help Reduce the Tax GapGAO-21-102: Published: Dec 15, 2020. Publicly Released: Jan 14, 2021.
Nov 18, 2020
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IRS Reorganization:
Planning Addressed Key Reform Practices, but Goals and Measures for the Plan Have Not Been FinalizedGAO-21-18: Published: Oct 19, 2020. Publicly Released: Nov 18, 2020.
Nov 9, 2020
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Opportunity Zones:
Improved Oversight Needed to Evaluate Tax Expenditure PerformanceGAO-21-30: Published: Oct 8, 2020. Publicly Released: Nov 9, 2020.
Oct 19, 2020
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Tax Administration:
Opportunities Exist to Improve Oversight of Hospitals' Tax-Exempt StatusGAO-20-679: Published: Sep 17, 2020. Publicly Released: Oct 19, 2020.
Sep 23, 2020
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Taxpayer Service:
IRS Could Improve the Taxpayer Experience by Using Better Service Performance MeasuresGAO-20-656: Published: Sep 23, 2020. Publicly Released: Sep 23, 2020.
Aug 31, 2020
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Abusive Tax Schemes:
Offshore Insurance Products and Associated Compliance RisksGAO-20-589: Published: Jul 30, 2020. Publicly Released: Aug 31, 2020.
Jun 29, 2020
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Taxpayer Compliance:
More Income Reporting Needed for Taxpayers Working through Online PlatformsGAO-20-366: Published: May 28, 2020. Publicly Released: Jun 29, 2020.
Jun 16, 2020
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Tax Exempt Organizations:
IRS Increasingly Uses Data in Examination Selection, but Could Further Improve Selection ProcessesGAO-20-454: Published: Jun 16, 2020. Publicly Released: Jun 16, 2020.
May 1, 2020
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Management Report:
Improvements Are Needed to Enhance the Internal Revenue Service's Internal Control over Financial ReportingGAO-20-480R: Published: May 1, 2020. Publicly Released: May 1, 2020.
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