Information Technology:

Update on VA Actions to Implement Critical Reforms

T-AIMD-00-74: Published: May 11, 2000. Publicly Released: May 11, 2000.

Additional Materials:


Joel C. Willemssen
(202) 512-6253


Office of Public Affairs
(202) 512-4800

Pursuant to a congressional request, GAO discussed the Department of Veterans Affairs' (VA) progress in implementing its information technology (IT) program, focusing on: (1) VA's efforts to address GAO's 1998 recommendations; (2) the status of VA's actions to develop and implement a Master Veteran Record (MVR); and (3) VA's steps to improve computer security across the department.

GAO noted that: (1) VA has made progress in addressing GAO's 1998 recommendations; (2) for example, compared with its fiscal year (FY) 1999 IT investment review process, VA's FY 2001 process provided decisionmakers with more detailed information on proposed projects; (3) however, the department has yet to fill the position of assistant secretary for information and technology, created in June 1998 and intended to serve as VA's chief information officer; (4) it also has not developed an overall strategy for reengineering its business processes to effectively function as "One VA," a vision VA has articulated, nor has it defined the integrated IT architecture needed to efficiently acquire and utilize information systems across VA; (5) VA likewise faces challenges in developing and implementing a MVR, the Veterans Service Network (VETSNET), and the Decision Support System (DSS); (6) its MVR has not been implemented by the Veterans Benefits Administration's (VBA) compensation and pension service line, although this project could help reduce overpayments through faster receipt of death notices; (7) VBA's VETSNET project has experienced many schedule delays, and VBA has not yet established a completion date for it; (8) the Veterans Health Administration's (VHA) DSS, while completed, is not being fully used by VHA for the purposes intended, including budget formulation and resource allocation; (9) regarding computer security, VA has begun to address weaknesses identified by GAO and by its Office of the Inspector General; and (10) it still needs to complete guidance on assessing VA's security risks and must develop appropriate policies and controls for accessing its computer systems.

Mar 14, 2018

Jan 30, 2018

Jan 10, 2018

Nov 21, 2017

Nov 15, 2017

Nov 7, 2017

Oct 4, 2017

Sep 18, 2017

Sep 6, 2017

Looking for more? Browse all our products here