Better Management of Metro Subway Equipment Warranties Needed

PSAD-79-41: Published: Feb 27, 1979. Publicly Released: Feb 27, 1979.

Additional Materials:


Office of Public Affairs
(202) 512-4800

Weaknesses have been noted in the warranty administration by the Washington Metropolitan Area Transit Authority (METRO) of recently procured subway equipment. METRO has expended about $300 million for subway equipment thus far and plans to buy additional equipment which it estimates will cost another $600 million to service its 100-mile system.

The Authority has not efficiently administered and taken full advantage of warranty and reliability clauses in various equipment contracts. This is due to: (1) contract provisions that may be difficult to enforce in an operational environment which requires quick repairs to keep sufficient trains running; (2) lack of a clear and consistent interpretation of contract provisions; and (3) unclear lines of authority and responsibility for enforcing the provisions.

Recommendation for Executive Action

  1. Status: Closed

    Comments: Please call 202/512-6100 for additional information.

    Recommendation: The General Manager of METRO should: (1) investigate the feasibility of billback agreements in future contracts when operating conditions require quick in-house repairs; (2) establish clear and consistent interpretations of warranty clauses; and (3) establish clear lines of authority for enforcing warranty provisions.

    Agency Affected:


Explore the full database of GAO's Open Recommendations »

Feb 28, 2018

Jan 30, 2018

Jan 16, 2018

Dec 21, 2017

Dec 14, 2017

Dec 4, 2017

Nov 30, 2017

Nov 15, 2017

Nov 2, 2017

Oct 31, 2017

Looking for more? Browse all our products here