Computer Assisted Telephone Interviewing

PAD-79-70A: Published: Sep 1, 1979. Publicly Released: Sep 1, 1979.

Additional Materials:


Office of Public Affairs
(202) 512-4800

One line of effort of the Evaluation Guidelines and Methodology issue area is identifying and developing methods to improve the conduct of Federal evaluation studies. Among other tasks, this involves conducting studies which focus on an identified need and potential methods to satisfy it. Much of the value of these studies lies in their survey nature. A potentially useful off-the-shelf method available for use by GAO is the technique known as computer-assisted telephone interviewing (CATI). Application of the CATI methodology may afford GAO some benefits in timeliness and data reliability. CATI systems facilitate speedy data collection, enable more complex telephone interviews to be used, impose more stringent quality control levels, and increase data reliability. However, these advantages are not without some penalties. More interviews may be necessary to save time on large samples, and CATI costs considerably more than mail surveys but less than personal interviews. CATI also requires considerable computer programming support and software development.

Sep 8, 2020

Jan 23, 2020

Dec 19, 2019

  • budget icon, source: GAO

    State and Local Governments' Fiscal Outlook:

    2019 Update
    GAO-20-269SP: Published: Dec 19, 2019. Publicly Released: Dec 19, 2019.

Nov 14, 2019

Oct 16, 2019

Jun 26, 2019

Apr 10, 2019

Mar 27, 2019

Mar 22, 2019

Feb 27, 2019

Looking for more? Browse all our products here