Practicas de Administracion:
Mejora el Rendimiento de las Companias en los EE.UU. por Los Esfuerzos de Calidad
NSIAD-91-190SV: Published: May 2, 1991. Publicly Released: May 2, 1991.
Additional Materials:
- Full Report:
Contact:
Pursuant to a congressional request, GAO examined the impact of formal total-quality-management practices on the performance of selected U.S. companies.
GAO found that: (1) companies that adopted quality-management practices experienced an overall improvement in corporate performance; (2) companies that used total-quality-management practices achieved better employee relations, higher productivity, greater customer satisfaction, increased market share, and improved profitability; (3) there were common features in the companies' quality-management systems that were major contributing factors to improved performance; and (4) allowing sufficient time for results to be achieved was as important as initiating a quality-management program.
May 23, 2019
Commercial Space Transportation:
Improvements to FAA's Workforce Planning Needed to Prepare for the Industry's Anticipated GrowthGAO-19-437: Published: May 23, 2019. Publicly Released: May 23, 2019.
Apr 29, 2019
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Federal Workforce:
Key Talent Management Strategies for Agencies to Better Meet Their MissionsGAO-19-181: Published: Mar 28, 2019. Publicly Released: Apr 29, 2019.
Apr 10, 2019
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Priority Open Recommendations:
Office of Personnel ManagementGAO-19-322SP: Published: Apr 3, 2019. Publicly Released: Apr 10, 2019.
Mar 14, 2019
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Transit Workforce Development:
Improved Strategic Planning Practices Could Enhance FTA EffortsGAO-19-290: Published: Mar 14, 2019. Publicly Released: Mar 14, 2019.
Mar 12, 2019
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Cybersecurity Workforce:
Agencies Need to Accurately Categorize Positions to Effectively Identify Critical Staffing NeedsGAO-19-144: Published: Mar 12, 2019. Publicly Released: Mar 12, 2019.
Nov 20, 2018
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Federal Workforce:
Opportunities Exist for OPM to Further Innovation in Performance ManagementGAO-19-35: Published: Nov 20, 2018. Publicly Released: Nov 20, 2018.
Nov 15, 2018
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U.S. Secret Service:
Action Needed to Address Gaps in IT Workforce Planning and Management PracticesGAO-19-60: Published: Nov 15, 2018. Publicly Released: Nov 15, 2018.
Sep 10, 2018
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Washington Metropolitan Area Transit Authority:
Assessing Fiscal Risks and Improving Workforce Management Would Help Achieve Strategic GoalsGAO-18-643: Published: Sep 10, 2018. Publicly Released: Sep 10, 2018.
May 30, 2018
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DOD Personnel:
Further Actions Needed to Strengthen Oversight and Coordination of Defense Laboratories' Hiring EffortsGAO-18-417: Published: May 30, 2018. Publicly Released: May 30, 2018.
Dec 14, 2017
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Federal Pay:
Opportunities Exist to Enhance Strategic Use of Special PaymentsGAO-18-91: Published: Dec 7, 2017. Publicly Released: Dec 14, 2017.
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