Practicas de Administracion:
Mejora el Rendimiento de las Companias en los EE.UU. por Los Esfuerzos de Calidad
NSIAD-91-190SV: Published: May 2, 1991. Publicly Released: May 2, 1991.
Additional Materials:
- Full Report:
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Pursuant to a congressional request, GAO examined the impact of formal total-quality-management practices on the performance of selected U.S. companies.
GAO found that: (1) companies that adopted quality-management practices experienced an overall improvement in corporate performance; (2) companies that used total-quality-management practices achieved better employee relations, higher productivity, greater customer satisfaction, increased market share, and improved profitability; (3) there were common features in the companies' quality-management systems that were major contributing factors to improved performance; and (4) allowing sufficient time for results to be achieved was as important as initiating a quality-management program.
Nov 20, 2018
Federal Workforce:
Opportunities Exist for OPM to Further Innovation in Performance ManagementGAO-19-35: Published: Nov 20, 2018. Publicly Released: Nov 20, 2018.
Nov 15, 2018
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U.S. Secret Service:
Action Needed to Address Gaps in IT Workforce Planning and Management PracticesGAO-19-60: Published: Nov 15, 2018. Publicly Released: Nov 15, 2018.
Sep 10, 2018
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Washington Metropolitan Area Transit Authority:
Assessing Fiscal Risks and Improving Workforce Management Would Help Achieve Strategic GoalsGAO-18-643: Published: Sep 10, 2018. Publicly Released: Sep 10, 2018.
May 30, 2018
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DOD Personnel:
Further Actions Needed to Strengthen Oversight and Coordination of Defense Laboratories' Hiring EffortsGAO-18-417: Published: May 30, 2018. Publicly Released: May 30, 2018.
Dec 14, 2017
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Federal Pay:
Opportunities Exist to Enhance Strategic Use of Special PaymentsGAO-18-91: Published: Dec 7, 2017. Publicly Released: Dec 14, 2017.
May 24, 2017
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National Weather Service:
Actions Have Been Taken to Fill Increasing Vacancies, but Opportunities Exist to Improve and Evaluate HiringGAO-17-364: Published: May 24, 2017. Publicly Released: May 24, 2017.
May 18, 2017
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Federal Workforce:
Sustained Attention to Human Capital Leading Practices Can Help Improve Agency PerformanceGAO-17-627T: Published: May 18, 2017. Publicly Released: May 18, 2017.
Apr 27, 2017
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Strategic Human Capital Management:
NRC Could Better Manage the Size and Composition of Its Workforce by Further Incorporating Leading PracticesGAO-17-233: Published: Apr 27, 2017. Publicly Released: Apr 27, 2017.
Dec 29, 2016
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Securities and Exchange Commission:
Actions Needed to Address Limited Progress in Resolving Long-Standing Personnel Management ChallengesGAO-17-65: Published: Dec 29, 2016. Publicly Released: Dec 29, 2016. -
Securities and Exchange Commission:
SEC Personnel Survey Results (GAO-17-95SP, December 2016), an E-supplement to GAO-17-65GAO-17-95SP: Published: Dec 29, 2016. Publicly Released: Dec 29, 2016.
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