Management Practices:

U.S. Companies Improve Performance Through Quality Efforts

NSIAD-91-190: Published: May 2, 1991. Publicly Released: Jun 4, 1991.

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Pursuant to a congressional request, GAO examined the impact of formal total-quality-management practices on the performances of selected U.S. companies.

GAO found that: (1) companies that adopted quality-management practices experienced an overall improvement in corporate performance; (2) companies that used total-quality-management practices achieved better employee relations, higher productivity, greater customer satisfaction, increased market share, and improved profitability; (3) there were common features in the companies' quality-management systems that were major contributing factors to improved performance; and (4) allowing sufficient time for results to be achieved was as important as initiating a quality-management program.

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  • budget icon, source: GAO

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    GAO-18-160: Published: Oct 2, 2017. Publicly Released: Oct 2, 2017.

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