Economic and Operational Benefits in Local Telephone Services Can Be Achieved Through Government-Wide Coordination

LCD-80-9: Published: Nov 14, 1979. Publicly Released: Nov 14, 1979.

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Warren G. Reed
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Twelve federal departments and agencies spend at least $219 million annually for local telephone services. Significant savings and improved operations could be achieved by consolidating and modernizing these services. A few consolidations and modernizations have been made, but not on a coordinated government-wide basis.

Several studies have been made of the feasibility of consolidating government local telephone services in specific metropolitan areas. They have demonstrated potential economic and operational benefits. However, some government agencies have been independently planning modernizations without considering the needs of other federal organizations in the vicinity. The government needs to establish policies, guidelines, and procedures for consolidating on a coordinated government-wide basis. The General Services Administration (GSA) has responsibility for providing communications services for the agencies, but often delegates this authority to the agencies. Lack of coordination and cooperation between the agencies and the GSA led to inaction.

Recommendation for Executive Action

  1. Status: Closed - Implemented

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

    Recommendation: The Director of the Office of Management and Budget (OMB) should solicit recommendations from the National Telecommunications and Information Administration concerning policies for coordinating, establishing, operating, procuring, and managing governmentwide consolidation and modernization of local telephone services. A policy should be developed and promulgated for a local telephone service program that: (1) requires consolidation and modernization on a coordinated governmentwide basis where economically and operationally beneficial; (2) assigns organizational responsibilities; (3) directs the development of implementing guidelines, procedures, and standards; and (4) defines a system for reporting on progress.

    Agency Affected: Executive Office of the President: Office of Management and Budget


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