Tax System Modernization:
IRS' Efforts to Improve Taxpayer Correspondence
IMTEC-90-26: Published: Mar 22, 1990. Publicly Released: Apr 23, 1990.
- Full Report:
Pursuant to a congressional request, GAO reviewed how the Internal Revenue Service's (IRS) Tax System Modernization program will improve its handling of the large taxpayer correspondence inventory.
GAO found that: (1) modernization support for tracking and controlling correspondence is scheduled to begin in late 1992; (2) the project was aimed at reducing unanswered correspondence inventory and providing better control over active accounts; and (3) IRS had other activities in place or planned to help handle its correspondence inventory.