ADP Systems:
SSA Efforts in Implementing Its Field Office Modernization
IMTEC-89-45: Published: May 17, 1989. Publicly Released: May 17, 1989.
Additional Materials:
- Full Report:
Contact:
GAO reviewed the Social Security Administration's (SSA) field office modernization project to: (1) evaluate the project's status; and (2) assess how modernization is affecting field operations.
GAO found that: (1) SSA spent about $148 million to modernize computer equipment in 1,300 field offices; (2) SSA met its initial field office hardware installation schedule; (3) SSA redesigned portions of its retirement software and planned to complete the redesign by 1992; (4) the increased number of computer terminals and the ability to access database information for retirement and supplemental income accounts allowed personnel to promptly answer client inquiries, but the new software did not permit staff to retrieve information needed to process retirement claims; and (5) the new system included a security feature to ensure the integrity of the automated claims process. GAO also found that SSA is assessing internal controls to reduce unauthorized transactions and the amount of time that terminals remain online without being used.
Dec 23, 2020
-
Information Technology:
DOD Software Development Approaches and Cybersecurity Practices May Impact Cost and ScheduleGAO-21-182: Published: Dec 23, 2020. Publicly Released: Dec 23, 2020.
Dec 15, 2020
-
Information Technology:
Federal Agencies Need to Take Urgent Action to Manage Supply Chain RisksGAO-21-171: Published: Dec 15, 2020. Publicly Released: Dec 15, 2020.
Oct 13, 2020
-
USAJOBS Website:
OPM Has Taken Actions to Assess and Enhance the User ExperienceGAO-21-31: Published: Oct 13, 2020. Publicly Released: Oct 13, 2020.
Oct 7, 2020
-
Information Technology:
IRS Needs to Address Operational Challenges and Opportunities to Improve ManagementGAO-21-178T: Published: Oct 7, 2020. Publicly Released: Oct 7, 2020.
Sep 30, 2020
-
Information Technology:
Selected Federal Agencies Need to Take Additional Actions to Reduce Contract DuplicationGAO-20-567: Published: Sep 30, 2020. Publicly Released: Sep 30, 2020.
Sep 29, 2020
-
Science & Tech Spotlight:
Agile Software DevelopmentGAO-20-713SP: Published: Sep 29, 2020. Publicly Released: Sep 29, 2020.
Sep 28, 2020
-
Agile Assessment Guide:
Best Practices for Agile Adoption and ImplementationGAO-20-590G: Published: Sep 28, 2020. Publicly Released: Sep 28, 2020.
Sep 14, 2020
-
Internet of Things:
Information on Use by Federal AgenciesGAO-20-577: Published: Aug 13, 2020. Publicly Released: Sep 14, 2020.
Sep 9, 2020
-
Medicaid Information Technology:
Effective CMS Oversight and States' Sharing of Claims Processing and Information Retrieval Systems Can Reduce CostsGAO-20-179: Published: Sep 9, 2020. Publicly Released: Sep 9, 2020.
Sep 8, 2020
-
Information Technology:
Key Attributes of Essential Federal Mission-Critical AcquisitionsGAO-20-249SP: Published: Sep 8, 2020. Publicly Released: Sep 8, 2020.
Looking for more? Browse all our products here