Review of Selected Aspects of Claims Division Operations and Certain Allegations Concerning Claim Payments and First-Class Air Travel

ID-82-49: Published: Jul 20, 1982. Publicly Released: Jul 20, 1982.

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Samuel W. Bowlin
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GAO was requested to review certain allegations concerning the use of first-class air travel by Export-Import Bank officials and the processing and payment of claims by the Bank's Claims Division.

The GAO findings did not reveal any discrepancies regarding the use of first-class air travel to support the allegations. However, other matters did come to the attention of GAO during its review. Because the Claims Division acts to minimize financial loss, its effective operation has a direct impact on the ultimate expenditure of Bank resources. The lack of clearly established policies and guidelines for the Claims Division makes it extremely difficult to judge the efficiency and effectiveness with which the Division is operating. GAO believes that formalized operating policies and guidelines would provide a framework to help the Board of Directors determine how well the Division is performing this mission. Responsibilities for processing various stages of travel are not clearly defined.

Recommendation for Executive Action

  1. Status: Closed - Implemented

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

    Recommendation: The Chairman of the Export-Import Bank should direct the Vice President of Administration and the Treasurer-Controller to: (1) affix responsibilities for each procedure in processing travel and ensure that employees are cognizant of their responsibilities; (2) establish procedures ensuring that the least expensive airfare is obtained; (3) routinely verify the payment of airline fares; and (4) ensure that unused airline tickets and coupons are promptly recovered.

    Agency Affected: Export-Import Bank of the United States


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