Defense Health Care:
Patients' Views on Care They Received
HRD-89-137: Published: Sep 13, 1989. Publicly Released: Sep 13, 1989.
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Pursuant to a congressional request, GAO: (1) surveyed former inpatients and outpatients at nine military medical treatment facilities to determine their views on the care they received; and (2) reviewed those facilities' procedures for identifying and resolving patient complaints.
GAO found that: (1) 76 percent to 90 percent of outpatients and 83 percent to 97 percent of inpatients at each facility rated their care as good, very good, or excellent; (2) 42 percent to 66 percent of outpatients and 26 percent to 50 percent of inpatients at each facility commented negatively on some aspect of their care, most frequently citing rude, impersonal, or incompetent staff; (3) most patients indicated that they would go to the same facility again; (4) active duty personnel and their dependents were somewhat less satisfied with their care than were retirees and their dependents; (5) patients generally considered medical treatment facility staff to be courteous and competent; (6) medical staff regularly informed patients about health problems and treatments and generally satisfactorily answered patient questions; (7) outpatients most favorably rated ophthalmology, urology, dermatology, and outpatient surgery clinics; and (8) each of the facilities had patient representative programs which handled patient complaints and conducted patient surveys and generally included such key features as evaluating, reporting on, and following up on patients' complaints.
Jan 14, 2021
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Medicaid:
Data Completeness and Accuracy Have Improved, Though Not All Standards Have Been MetGAO-21-196: Published: Jan 14, 2021. Publicly Released: Jan 14, 2021.
Jan 4, 2021
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Medicare Severe Wound Care:
Spending Declines May Reflect Site of Care Changes; Limited Information Is Available on QualityGAO-21-92: Published: Jan 4, 2021. Publicly Released: Jan 4, 2021.
Dec 22, 2020
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Defense Health Care:
Efforts to Ensure Beneficiaries Access Specialty Care and Receive Timely and Effective CareGAO-21-143: Published: Dec 22, 2020. Publicly Released: Dec 22, 2020.
Dec 16, 2020
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Medicaid Long-Term Services and Supports:
Access and Quality Problems in Managed Care Demand Improved OversightGAO-21-49: Published: Nov 16, 2020. Publicly Released: Dec 16, 2020.
Dec 14, 2020
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Drug Pricing Program:
HHS Uses Multiple Mechanisms to Help Ensure Compliance with 340B RequirementsGAO-21-107: Published: Dec 14, 2020. Publicly Released: Dec 14, 2020. -
Substance Use Disorder:
Reliable Data Needed for Substance Abuse Prevention and Treatment Block Grant ProgramGAO-21-58: Published: Dec 14, 2020. Publicly Released: Dec 14, 2020.
Dec 10, 2020
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Indian Health Service:
Actions Needed to Improve Oversight of Provider Misconduct and Substandard PerformanceGAO-21-97: Published: Dec 10, 2020. Publicly Released: Dec 10, 2020. -
Clinical Labs:
Studies Suggest Biopsy Specimen Misidentification and Contamination Errors Are InfrequentGAO-21-59: Published: Nov 10, 2020. Publicly Released: Dec 10, 2020.
Dec 7, 2020
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Medicaid:
CMS Needs More Information on States' Financing and Payment Arrangements to Improve OversightGAO-21-98: Published: Dec 7, 2020. Publicly Released: Dec 7, 2020.
Dec 1, 2020
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Military Health Care:
Defense Health Agency Processes for Responding to Provider Quality and Safety ConcernsGAO-21-160R: Published: Dec 1, 2020. Publicly Released: Dec 1, 2020.
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