Social Security:
Decision to Implement Nationwide 800 Telephone Service
HRD-88-120: Published: Sep 21, 1988. Publicly Released: Sep 27, 1988.
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Pursuant to a congressional request, GAO examined the Social Security Administration's (SSA) decision to implement a nationwide toll-free telephone number.
GAO found that SSA: (1) also considered offering partial toll-free service and establishing a national teleservice center as alternatives to the toll-free number; (2) believed that the national toll-free number was more efficient than its present system and would meet all of its service needs; (3) estimated that the toll-free number would cost about $34 million more per year than the current system; (4) projected that the toll-free system would create an increased demand on its computer capacity and require the development of new software and training of more staff; (5) plans to phase in use of the number through selective advertisement and dissemination, to avoid initial capacity overload; (6) plans to train extra staff in excess of its anticipated needs and complete development and testing of the required software in time for the system's implementation; and (7) developed contingency plans to prevent any significant adverse effects on service should software or computer capacity problems develop.
Apr 25, 2018
DHS Program Costs:
Reporting Program-Level Operations and Support Costs to Congress Would Improve OversightGAO-18-344: Published: Apr 25, 2018. Publicly Released: Apr 25, 2018.
Feb 6, 2018
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Budget Issues:
Continuing Resolutions and Other Budget Uncertainties Present Management ChallengesGAO-18-368T: Published: Feb 6, 2018. Publicly Released: Feb 6, 2018.
Oct 12, 2017
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Public Relations Spending:
Selected Agencies' Activities Supported by Contracts and Public Affairs StaffGAO-17-711: Published: Sep 12, 2017. Publicly Released: Oct 12, 2017.
Oct 2, 2017
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U.S. Territories:
Public Debt OutlookGAO-18-160: Published: Oct 2, 2017. Publicly Released: Oct 2, 2017.
Sep 20, 2017
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Budget Issues:
Budget Uncertainty and Disruptions Affect Timing of Agency SpendingGAO-17-807T: Published: Sep 20, 2017. Publicly Released: Sep 20, 2017.
May 3, 2017
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The Nation's Fiscal Health:
Action is Needed to Address the Federal Government's Fiscal FutureGAO-17-579T: Published: May 3, 2017. Publicly Released: May 3, 2017.
Jan 18, 2017
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Overseas Contingency Operations:
OMB and DOD Should Revise the Criteria for Determining Eligible Costs and Identify the Costs Likely to Endure Long TermGAO-17-68: Published: Jan 18, 2017. Publicly Released: Jan 18, 2017.
Jan 17, 2017
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The Nation's Fiscal Health:
Action is Needed to Address the Federal Government's Fiscal FutureGAO-17-237SP: Published: Jan 17, 2017. Publicly Released: Jan 17, 2017.
Jan 12, 2017
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Grants Management:
Selected Agencies Should Clarify Merit-Based Award Criteria and Provide Guidance for Reviewing Potentially Duplicative AwardsGAO-17-113: Published: Jan 12, 2017. Publicly Released: Jan 12, 2017.
Dec 20, 2016
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Declining Resources:
Selected Agencies Took Steps to Minimize Effects on Mission but Opportunities Exist for Additional ActionGAO-17-79: Published: Dec 20, 2016. Publicly Released: Dec 20, 2016.
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