Social Security:

Staff Reductions and Service Quality

HRD-87-97BR: Published: Jun 2, 1987. Publicly Released: Jul 29, 1987.

Additional Materials:


Office of Public Affairs
(202) 512-4800

In response to a congressional request, GAO reviewed the Social Security Administration's (SSA) staff reductions and service quality.

GAO found that SSA performance: (1) generally improved, since pending work loads for disability claims were down 18 percent, processing times for initial claims were unchanged, and Supplemental Security Income processing accuracy was slightly higher; and (2) declined in some areas as a result of seasonal or temporary factors, such as an increase in requests for hearings at a time when staffing declined. GAO also found that SSA: (1) reduced its overall staff by 3 percent in the first half of fiscal year (FY) 1987, with field offices taking the largest reduction; (2) set a goal to reduce hearing processing times and backlogs in FY 1988 by increasing productivity; and (3) could supplement hearing staff resources, if necessary, since its proposed FY 1988 budget would allow for such increases.

Feb 24, 2021

Jan 19, 2021

Oct 30, 2020

Sep 24, 2020

Aug 28, 2020

Aug 13, 2020

Jun 16, 2020

Feb 27, 2020

Jan 9, 2020

Dec 18, 2019

Looking for more? Browse all our products here