Social Security:
Staff Reductions and Service Quality
HRD-87-97BR: Published: Jun 2, 1987. Publicly Released: Jul 29, 1987.
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In response to a congressional request, GAO reviewed the Social Security Administration's (SSA) staff reductions and service quality.
GAO found that SSA performance: (1) generally improved, since pending work loads for disability claims were down 18 percent, processing times for initial claims were unchanged, and Supplemental Security Income processing accuracy was slightly higher; and (2) declined in some areas as a result of seasonal or temporary factors, such as an increase in requests for hearings at a time when staffing declined. GAO also found that SSA: (1) reduced its overall staff by 3 percent in the first half of fiscal year (FY) 1987, with field offices taking the largest reduction; (2) set a goal to reduce hearing processing times and backlogs in FY 1988 by increasing productivity; and (3) could supplement hearing staff resources, if necessary, since its proposed FY 1988 budget would allow for such increases.
Feb 24, 2021
Financial Services:
Fair Lending, Access, and Retirement SecurityGAO-21-399T: Published: Feb 24, 2021. Publicly Released: Feb 24, 2021.
Jan 19, 2021
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Elder Justice:
HHS Could Do More to Encourage State Reporting on the Costs of Financial ExploitationGAO-21-90: Published: Dec 18, 2020. Publicly Released: Jan 19, 2021.
Oct 30, 2020
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Retirement Security:
Other Countries' Experiences with Caregiver PoliciesGAO-20-623: Published: Sep 30, 2020. Publicly Released: Oct 30, 2020.
Sep 24, 2020
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Retirement Security:
Older Women Report Facing a Financially Uncertain FutureGAO-20-718T: Published: Sep 24, 2020. Publicly Released: Sep 24, 2020.
Aug 28, 2020
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Retirement Security:
DOL Could Better Inform Divorcing Parties About Dividing SavingsGAO-20-541: Published: Jul 31, 2020. Publicly Released: Aug 28, 2020.
Aug 13, 2020
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Retirement Security:
Older Women Report Facing a Financially Uncertain FutureGAO-20-435: Published: Jul 14, 2020. Publicly Released: Aug 13, 2020.
Jun 16, 2020
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Retirement Security:
BLS Should Explore Ways to Improve the Accuracy, Timeliness, and Relevance of Its Cost-of-Living MeasurementsGAO-20-422: Published: Jun 16, 2020. Publicly Released: Jun 16, 2020.
Feb 27, 2020
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Private Pensions:
IRS and DOL Should Strengthen Oversight of Executive Retirement PlansGAO-20-70: Published: Jan 28, 2020. Publicly Released: Feb 27, 2020.
Jan 9, 2020
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Social Security Disability:
Action Needed to Help Agency Staff Understand and Follow Policies Related to Prescription Opioid MisuseGAO-20-120: Published: Jan 9, 2020. Publicly Released: Jan 9, 2020.
Dec 18, 2019
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Capitol Police:
Potential Effects of Raising the Mandatory Retirement AgeGAO-20-137R: Published: Dec 18, 2019. Publicly Released: Dec 18, 2019.
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