Social Security:

Telephone Accessibility

HRD-87-138: Published: Sep 16, 1987. Publicly Released: Sep 18, 1987.

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Pursuant to a congressional request, GAO evaluated the Social Security Administration's telephone accessibility at its 34 teleservice centers and 471 local offices.

GAO found that: (1) SSA representatives answered 2 of every 3 calls directly or within 2 minutes; (2) local offices were more easily accessible than teleservice centers; and (3) success in reaching SSA fluctuated by day of the week, with Monday being the least accessible day.

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