Veterans Administration Can Reduce the Time Required To Process Veterans' and Survivors' Initial Claims for Benefits
HRD-79-25: Published: Dec 27, 1978. Publicly Released: Jan 26, 1979.
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As a result of a congressional request, the Veterans Administration (VA) is seeking ways to improve its claims processing system for compensation and death benefits. In conjunction with a GAO review, a VA task force studied existing bottlenecks in the claims process, one being the VA medical facilities' untimely processing of physical examinations of claimants for disability benefits. Through computer-based systems, VA should increase its capacity to respond to claimant's needs.
Many VA problems center at the regional office level. VA will soon initiate its Target System, a computerized system to expedite the transfer of information on a claimant's health, income, and benefit status from the regional office level to the administrative levels of VA. This system should help minimize the number of piecemeal requests for information and help alleviate the present problem of backlogged work. These changes, if tied together by consistent management at the regional office level, should make the processing task more efficient and responsive.
Feb 11, 2021
Electronic Health Records:
VA Has Made Progress in Preparing for New System, but Subsequent Test Findings Will Need to Be AddressedGAO-21-224: Published: Feb 11, 2021. Publicly Released: Feb 11, 2021.
Feb 1, 2021
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Veterans Community Care Program:
Immediate Actions Needed to Ensure Health Providers Associated with Poor Quality Care Are ExcludedGAO-21-71: Published: Feb 1, 2021. Publicly Released: Feb 1, 2021.
Jan 14, 2021
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Prescription Drugs:
Department of Veterans Affairs Paid About Half as Much as Medicare Part D for Selected Drugs in 2017GAO-21-111: Published: Dec 15, 2020. Publicly Released: Jan 14, 2021.
Dec 10, 2020
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VA Construction:
VA Should Enhance the Lessons-Learned Process for Its Real-Property Donation Pilot ProgramGAO-21-133: Published: Dec 10, 2020. Publicly Released: Dec 10, 2020.
Dec 9, 2020
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VA Disability Benefits:
Process for Identifying Conditions Presumed to be Service Connected and Challenges in Processing Complex Gulf War Illness ClaimsGAO-21-253T: Published: Dec 9, 2020. Publicly Released: Dec 9, 2020.
Nov 12, 2020
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Veterans Health Care:
Agency Efforts to Provide and Study Prosthetics for Small but Growing Female Veteran PopulationGAO-21-60: Published: Nov 12, 2020. Publicly Released: Nov 12, 2020.
Sep 30, 2020
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VA Health Care:
Additional Steps Could Help Improve Community Care Budget EstimatesGAO-20-669: Published: Sep 30, 2020. Publicly Released: Sep 30, 2020. -
Veterans Community Care Program:
Improvements Needed to Help Ensure Timely Access to CareGAO-20-721T: Published: Sep 30, 2020. Publicly Released: Sep 30, 2020.
Sep 28, 2020
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Veterans Community Care Program:
Improvements Needed to Help Ensure Timely Access to CareGAO-20-643: Published: Sep 28, 2020. Publicly Released: Sep 28, 2020.
Sep 21, 2020
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VA Disability Benefits:
VA Should Continue to Improve Access to Quality Disability Medical Exams for Veterans Living AbroadGAO-20-620: Published: Sep 21, 2020. Publicly Released: Sep 21, 2020.
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