Review of Justification by the Veterans Administration for Establishing Four Regional Computer Centers for Its Planned Target System

HRD-76-145: Published: Jul 13, 1976. Publicly Released: Jul 13, 1976.

Additional Materials:


Office of Public Affairs
(202) 512-4800

GAO was requested to review the Veterans Administration's (VA) justification for establishing four regional computer centers for its planned Target System. Target System is a communications-based system which would modernize the VA benefit claims processing. The review included an examination of a position paper prepared by VA in January 1976 and other documents describing its reasons for establishing the four centers, an examination of documents supporting procurement for the system, and discussions with VA personnel.

The request for proposals (RFP) called for automatic data processing systems for the Target System computer centers, terminal systems for VA regional offices, and related software and services. The RFP prescribed the four regional centers configuration was to be located in Philadelphia, San Francisco, Atlanta, and Chicago, and a central system located in Chicago. However, when the RFP was issued, VA did not have a sufficient basis for concluding that four regional computer centers was the most cost effective configuration. In March 1976, VA proposed to the HUD-Independent Agencies Subcommittee of the House Committee on Appropriations that three regional computer centers be established for the Target System. An amended RFP was issued in June 1976.

Recommendation for Executive Action

  1. Status: Closed

    Comments: Please call 202/512-6100 for additional information.

    Recommendation: Before further action is taken by prospective vendors to develop equipment proposals, the Administrator of VA should direct the Department of Veterans Benefits to reappraise the workload and backup requirements proposed for the Target System to provide vendors with more realistic estimates of the workload required for Target System processing.

    Agency Affected:


Explore the full database of GAO's Open Recommendations »

Jan 30, 2018

Jan 18, 2018

Jan 17, 2018

Jan 11, 2018

Dec 7, 2017

Dec 4, 2017

Nov 27, 2017

Nov 8, 2017

Looking for more? Browse all our products here