Direct Student Loans

HEHS-95-225R: Published: Aug 25, 1995. Publicly Released: Aug 25, 1995.

Additional Materials:


Office of Public Affairs
(202) 512-4800

Pursuant to a congressional request, GAO reviewed year-one schools' satisfaction with the Federal Direct Student Loan Program (FDSLP), focusing on the: (1) process of reconciling schools' loan records with the Department of Education's records; (2) computer software that Education developed and provided to the schools; and (3) adequacy of the loan-servicing contractor's functions. GAO noted that: (1) the 17 schools surveyed were enthusiastic about FDSLP, particularly its effect on loan processing and borrower satisfaction; (2) all the schools surveyed were satisfied with FDSLP implementation and planned to maintain or increase their proportion of direct loans over the next year; (3) Education provided new software in April 1995 to address schools' concerns with reconciling their loan records with Education's records; (4) some schools had problems in implementing the new software, but Education, its software contractor, and its loan-servicing contractor provided prompt support services to address these problems; and (5) school officials generally found that the loan-servicing contractor was helpful in identifying the source of discrepancies between loan records and revised the software to address these problems.

Sep 27, 2018

Sep 6, 2018

Aug 27, 2018

Jul 26, 2018

Jul 17, 2018

Jul 16, 2018

May 15, 2018

Apr 26, 2018

Apr 17, 2018

Apr 4, 2018

Looking for more? Browse all our products here