TQM Implementation at Transportation

GGD-93-31R: Published: Apr 26, 1993. Publicly Released: Apr 26, 1993.

Additional Materials:


Office of Public Affairs
(202) 512-4800

GAO reviewed the Department of Transportation's implementation of total quality management (TQM). GAO found that: (1) about 87 percent of Transportation facilities have implemented or plan to implement TQM; (2) Transportation facilities became more involved with common TQM activities as TQM maturity increased; (3) almost one-half of the Transportation facilities believed that TQM had positive benefits, while 38 percent believed it was too soon to judge TQM benefits; (4) benefits increased and internal operating conditions improved as TQM maturity increased; (5) Transportation facilities believed that the major barriers to TQM implementation were insufficient information on TQM implementation and use, funding constraints, employees' empowerment to make changes, and a lack of long-term planning; and (6) barriers to TQM implementation became less troublesome as TQM maturity increased.

Sep 16, 2020

Feb 25, 2020

Dec 30, 2019

Oct 10, 2019

Oct 2, 2019

Sep 25, 2019

Sep 11, 2019

Aug 15, 2019

Jul 30, 2019

May 23, 2019

Looking for more? Browse all our products here