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Tax Administration: A Generally Successful Filing Season in 1991

GGD-91-98 Published: Jun 28, 1991. Publicly Released: Jun 28, 1991.
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Highlights

Pursuant to a congressional request, GAO assessed the Internal Revenue Service's (IRS) performance during the 1991 tax filing season, focusing on the: (1) accuracy and accessibility of toll-free telephone assistance; (2) availability of tax materials at distribution centers and walk-in offices; and (3) returns processing by the 10 service centers.

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Customer serviceFederal taxesIncome taxesTax administrationTax administration systemsTax lawTax returnsTelephonesTaxpayersData errors