U.S. Customs Service Automated Merchandise Processing System:

An Evaluation of Costs and Benefits

GGD-78-57: Published: Apr 20, 1978. Publicly Released: Feb 19, 1982.

Additional Materials:

Contact:

Office of Public Affairs
(202) 512-4800
youngc1@gao.gov

An analysis of the cost benefit study for the U.S. Customs Service's Automated Merchandise Processing System indicated that automation of Customs' merchandise and revenue processing functions would be beneficial. Automation is Customs' answer to the problem of limited manpower to cope with increasing imported merchandise and revenue processing workload. The analysis of the cost benefit study dealt with the acceptability of the methodology and the extent to which it fully and accurately stated costs and benefits. The study methodology used by Customs was sound and is acceptable for estimating costs and benefits. Although benefits were overstated and costs understated, the system will provide about $2.50 in benefits for every $1 in costs. Personnel costs and computer procurement costs were understated, while personnel reduction benefits and benefits to the importing community were overstated. Customs needs, but does not have, a plan to implement the personnel changes and retraining that will be required as a result of the system.

Jun 22, 2020

Apr 14, 2020

Feb 14, 2020

Feb 10, 2020

Sep 9, 2019

Apr 10, 2019

  • employment icon, source: GAO

    Priority Open Recommendations:

    Department of Labor
    GAO-19-395SP: Published: Apr 3, 2019. Publicly Released: Apr 10, 2019.

Apr 9, 2019

Apr 8, 2019

Mar 28, 2019

Feb 28, 2019

Looking for more? Browse all our products here