Mail Processing Productivity Measurement Is Inadequate

GGD-77-83: Published: Oct 27, 1977. Publicly Released: Nov 17, 1982.

Additional Materials:

Contact:

Office of Public Affairs
(202) 512-4800
youngc1@gao.gov

The Management Operating Data System is currently being used by the U.S. Postal Service to measure productivity in its mail processing operations.

The Postal Service is not realizing the full benefits of a productivity measurement system because its system generally does not meet the information needs of local managers for whom the system was designed; is producing reports which are not being reviewed by upper level management to determine the relative efficiency of the various offices and to make necessary budget changes and cost reductions more equitable; and does not provide hard statistical data to measure the effectiveness of its Manpower Scheduling and Staffing Program which was designed to increase productivity in individual offices.

Mar 2, 2021

Feb 3, 2021

Jan 29, 2021

Jan 19, 2021

Jan 13, 2021

Dec 16, 2020

Dec 9, 2020

Dec 3, 2020

Looking for more? Browse all our products here