Survey of the Self-Service Postal Center Program

GGD-77-75: Published: Jul 18, 1977. Publicly Released: Jul 18, 1977.

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The Postal Service has over 1,000 self-service postal centers located throughout the country and 371 additional centers are on order for deployment in fiscal years 1977 and 1978. Revenues received from those centers in operation for at least 1 year indicate that a large percentage are being underutilized. In addition, Postal Service headquarters does not currently have adequate criteria for use by regional and district management in deploying the 371 centers on order and has no assurance that the sites with the greatest potential for measurable operating cost reductions will be selected by the regions.

The Postal Service does not have effective control over its inventory of self-service centers and could not account for all of the centers. Self-service centers may be showing a more favorable cost/revenue ratio because not all costs are being considered. Technicians routinely visit self-service centers to remove cash, replenish stock, and test the equipment. Many centers are overserviced.

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